Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. - PowerPoint Presentation

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Uploaded On 2018-10-28

Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. - PPT Presentation

McGrawHillIrwin Customer Perceptions of Service Customer Perceptions Customer Satisfaction Service Quality Service Encounters The Building Blocks for Customer Perceptions Chapter 4 4 2 Objectives for Chapter 4 ID: 700336

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