Central Government Strategy Forum

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Central Government Strategy Forum




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Slide1

Central Government Strategy Forum

June 24-25 2014

How TCS is Transforming Citizen Services in UK

Kerry Chapman – Public Sector Marketing Director

Adrian Smart – Business Development Manager

Graeme Hill – Business Development Manager

Slide2

Who are We?

Jaguar Land Rover

is part of

Tata Motors

Tata Steel is the

world’s 9

th

largest

Steel company

The World’s

Thinnest

Watch

Titan Edge

Tata chemicals is

t

he world’s 2

ndlargest producerof soda ash

The world’s mosteconomic carthe Tata Nanoproduced byTata Motors

Tetley ispart of TataGlobal Beverages,the 2nd largesttea companyin theworld

TataCommunicationsis the no. 1 globalinternationalwholesaleoperator

Over

100 operating companies across 7 industry

sectors and in over 100 countriesEurope generates 30% of group revenue $100 billion (FY2013)Over 540,000 employees worldwideOne of the largest foreign investor in UK industry including:DiligentaTata SteelTetley TeaJaguar Land Rover

Slide3

Tata Consultancy Services in EuropeHelping European businesses since 1975

European team of over 50,000 consultants More than 350 customers across the continent

Including 44 of the FT Europe top 100 companies.Top Employer in Europe AwardUK Operations

Over 9,000

staff

across more

than 60 sites

Approximately

50% local

employees

UK

customers include 24 of

the

FTSE 100Top Employer in UK AwardInvestor in People Gold Award Business in the Community Platinum Tick

Slide4

Inspire

Engage

Involve

IT

Futures

Community engagement

with schools, colleges and

Universities.

IT Academy

University

partnerships, job opportunities, internship, research projects , apprenticeship, and work placements

Sponsorship

&

Support

High

profile

support to inspire young

people in to engineering

and

technology

TCS UK “Young people and technology” programme

Why is it important?

Computing and telecoms related higher education courses in the UK have declined by 44% since 2001

Computing A-levels have declined by 60% since 2003

IT-related GCSE courses have declined by 57% since 2005

Approximately 17% of the IT workforce is female

A potential talent pipeline challenge for TCS in the UK

Young people and employability is a burning public policy issue and likely to remain so for the next five to 10 years.

Slide5

From Legacy to Digital

300,000 employees with 80% delivery focusLarge scale technology enabled transformationConsulting

Application Development, Rationalisation and Maintenance IT Infrastructure ServicesMainframe Transformations Digital Services (Social, Big Data, Mobile, Cloud)

Slide6

Global TCS Public Sector Footprint

United States

Colombia

Mexico

United Kingdom

European Union

Hungary

India

Kenya

Uganda

China

Singapore

Malaysia

Saudi Arabia

Bahrain

Australia

Canada

Citizen Services

Social Development

Public Health

Public Infrastructure

Justice and Security

Revenue & Taxation

New York’s Department of Probation

Ministry of Education, Saudi Arabia

Passport SEVA, India

Tax Platform Transformation, Kenya

eHealth

, Guangdong Province

Slide7

Ongoing UK Public Sector engagements "Tata has played a transformative role in the UK and I’m delighted that their consultancy service is now opening a delivery centre in Liverpool creating 300 jobs. This will make a real difference to the local economy and further strengthen the company’s ties to the UK.”

Prime Minister David Cameron (18

th February 2013)

Peterborough

TCS Public Sector Delivery Center

Liverpool

TCS Public Sector Delivery Centre

Cardiff City Council

Scottish Government

Improvement Service –

myaccount

Dept of Work & Pensions

Child Maintenance Group (CMG)

Dept of Work & Pensions

National Employment Savings Trust (NEST)

Home Office

Disclosure & Barring Service (DBS)

Slide8

Balancing Efficiency, Reform and Growth

ContinuedAusterity

Digital

by

Default

Experience in delivering digital transformation to reduce costs whilst enhancing the citizen experience

Slide9

Experience in delivering digital transformation to reduce costs whilst enhancing the citizen experienceBalancing Efficiency, Reform and Growth

Digital

by Default

Continued

Austerity

Dependency

on Legacy

Supplier

Base

Broadening

Capability and capacity to deliver large scale programmes within a highly complex multi-vendor environment

Slide10

Balancing Efficiency, Reform and Growth

Supplier Base

Broadening

Dependency

on Legacy

Continued

Austerity

Aversion

to Risk

Digital

by

Default

New

Service

Delivery/

Commercial

Models

Investment and commercial flexibility to manage and deliver outcome based contracts

Experience in delivering digital transformation to reduce costs whilst enhancing the citizen experience

Capability and capacity to deliver large scale programmes within a highly complex multi-vendor environment

Slide11

Transformation and Innovation Experience

Slide12

Transformation and Innovation Experience

Business Delivery Model Innovation

Slide13

Transformation and Innovation Experience

Platform Transformation

Slide14

Transformation and Innovation Experience

Platform Transformation

Slide15

Transformation and Innovation Experience

IT Development Innovation

Slide16

Transformation and Innovation Experience

IT Service Delivery Innovation

Slide17

Transformation and Innovation Experience

Digital Transformation

Slide18

Engaging early and adding value

Application Modernisation

Tata is a long term investor in UK across a number of business sectorsTCS is one of the largest global IT organisationsStrong delivery history in Europe

Investing in UK skills

Global innovation

Building on success with HMG

Broad range of ICT and BPS services

Become a long term transformation partner to HMG

Application

Development

Business Process Services

Application

Maintenance and Support

Transformation Consultancy Services

IT Infrastructure Services

Platform and Software as a Service

Slide19

THANK YOU

Kerry Chapman – Public Sector Marketing Director

kerry.chapman@tcs.comAdrian Smart – Business Development Manageradrian.smart@tcs.comGraeme Hill – Business Development Managergraeme.hill@tcs.com

Slide20

Slide21


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