PPT-Listening to the service user voice:

advantages for service delivery design Magdalena Harris amp Tim Rhodes London School of Hygiene and Tropical Medicine m agdalenaharrislshtmacuk Overview LSHTM qualitative research eliciting SU perspectives. The advantages are many but because of the technology employed in these new networks service providers face new Quality of Service challenges Packetized voice transmission adds nonlinear compression and the need for timely packet delivery from netwo Natalie Bryant, Director. Practice Development. How many of your waking . hours . are spent communicating with others? . 70% - 80. %. Ways to Communicate:. Reading. Writing. Speaking. Listening. Listening. Learning Focused Conversations. October, 2012. This material was developed for use by participants in the . Common Core Leadership in Mathematics . (CCLM^2) project through the University of Wisconsin-Milwaukee. Use by school district personnel to support learning of its teachers and staff is permitted provided appropriate acknowledgement of its source. Use by others is prohibited except by prior written permission. . Rob Waring. ER Foundation World Congress Dubai Sept 19, 2015. What is EL?. EL is often seen as a mirror of ER except they just listen. My . definition includes viewing as well as . listening. EL . can be reading-while-. We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus. Of the time spent communicating each day, . 45% . is devoted to listening.. Usually a person only remembers about . Three Kinds of Listening:. Passive:. Hearing music playing in the background while we perform other tasks . Unconscious:. Hearing “. Muzak. ”, such as elevator music or music played in the dentist’s office and hardly noticing it.. Passive Listeners- . letting the person speaking do all the work while we go along for the ride.. Active . Listeners- . Playing an active role in the conversation by guiding the speaker toward common interests.. Lawyers . Assistance . Program. Facilitated by Robert Bircher. Reflective Listening. This is a core communication skill and to be a great communicator you must master it. It involves tracking the thoughts and feelings of another in an unbiased and unaltered form and reflecting them back to another accurately. BY ESPERANZA VERA R. . FULL TIME PROFESSOR . UNIVERSIDAD PEDAGOGICA NACIONAL. Listening for the general idea of a text. (. listening for gist.  . ). Direct. . meaning. . comprehension. What. . is. The . C. ommunication Tree. Why is speaking and listening so important?. Children learn to talk by listening. Communication is a life long skill. An essential communication . . skill. What does good listening look like?. By. Group Captain. MUHAMMAD AKRAM MANKASH ®. WHAT IS LISTENING?. Generally listening is understood as . hearing. . . BUT LISTENING. …. i. s. . following and understanding the sound. s / monitoring gestures as in involves perception,…. for . different kinds of hearing. Matthew B. Winn . Au.D. ., Ph.D.. Waisman Center,. UW-Madison Dept. of Surgery. Different kinds of hearing?. Using both ears together. Listening for information / . EFFECTIVE LISTENING. KEEP QUITE- as much as possible.. DON’T LEAD- unless you want to hear the opposite of what is being said. DON’T REACT DEFENSIVELY- if what you hear bothers you. AVOID CLICHES- to make meaningful statements. The Reader’s Digest Version. Listening. Pair up with someone you don’t know (or who you know least).. Choose who will be the speaker and who will be the listener.. Listener. : Your role is to listen intently- no asking questions.