Making Connections With Y our Community Fleming College Academic Upgrading - PowerPoint Presentation

Making Connections With Your Community Fleming College Academic Upgrading

Introductions Fleming Cobourg Campus – Coordinator – Bernardine LeRoy Student Advisor – Sharon LeRoy Fleming Haliburton Campus Coordinator – Marion Willemsen Student Advisor – Nemieda S pence Fleming Lindsay Campus Coordinator – Robin Keating Student Advisor- Michelle O’Donohoe Fleming Peterborough Coordinator – Rick Nydam Student Advisor – Heather Scrimshaw

Student Advisor Outreach Intake Learner Case Management Aggregate Data Reports – Tracking form

Changes: FlemingOne door closes/one door opens 3 years ago Fleming College advised Upgrading that learners can no longer use college services such as counselling, health services, exercise facilities, tutoring, career services Reason: Upgrading learners are not fee paying students, and the use of the above noted services are for fee paying students as part of their tuition Fleming College Peterborough Academic Upgrading co-located with Fleming CREW Employment services

Identify - changes We no longer could rely on Fleming Services for learners We needed to identify community resources/supports We wondered how the co-location would impact our program and learners CAMS system change – CAMS tracks learner progress through milestones and also tracks referrals

Define - Strategy Academic Upgrading needed to “ Make Connections in the Community” to promote awareness of Academic Upgrading , foster referrals and enhance learner case management.

Explore community resources to increase referrals and enhance case management PR – Form; suitability criteria Education level < grade 12 Source of income Age Person with disability Native person Deaf Deaf blind Learner needs Upgrade - LBS Income, job support C ounselling Tutoring Health, well being Encouragement Active listening Questions answered ?

Explore community partnerships to meet learners needs/promote program Employment Ontario Partners – ES, LBS, LOCS Ontario Works Ontario Disability Services Peterborough Community Counseling LDAOP – Job fit, tutoring New Canadian Center Hospice Women's resources Food bank Four counties crisis CMHA Can Vet Aboriginal Services

Action – Outreach -PTBO Peterborough Family Literacy Day Peterborough Service Information Fair Presentations to Staff at OW Partnership with OW - over 18 programs Buckhorn Career and Information Fair Partnership with the Skilled Trades at Fleming(Electrician/Carpentry) Youth Emergency Shelter Brock Mission/Carriage Place School Boards CMHA/ODSP LDAOP – Tutoring and Job fit program Workforce Development Board – pilot project currently underway LSP – meetings, professional development Advertising

Action – Outreach -Lindsay Program Coordinator – Robin Keating Student Advisor – Michelle O’Donohoe Social Media (Twitter & Facebook) including Facebook Interview Boutique Programming in collaboration with Community Partners • With VCCS, Employment Services - Professional Communication for the Workplace (Digital Technology, Find & Use Information) • Upcoming with Learning Disabilities Association of Peterborough – Job Fit (Engage with Others, Communicating Ideas & Information, Manage Learning) • Exploring training options with CNIB Attempting to connect with OW – some challenges with this over the past year

In-person outreach within the community Collaborating with other community LBS providers more Blended Learning opportunities e.g. Contact North Working with internal college departments such as Student Services: Accessible Education Services, Counselling Services – now able to service post-secondary students who are struggling with barriers – be more of a remedial service working in conjunction with the EAS – one specific example of this is with an out-of-province student. • working together for this student’s successful completion of college program – those involved include: Program Coordinator, Faculty, Student Financial Aid, Aboriginal Counsellors and Academic Upgrading (and 1:1 tutoring arranged through referral to another LBS provider).

Action – Outreach - Cobourg Coordinator – Bernardine LeRoy Student Advisor – Sharon LeRoy Strategies to increase Number of Learners Served and Suitability Measure Non-traditional promotion Targeted Programming Strategies increase Number of Referrals and Progress Measure Connections with ES and LBS partners Closure of Job Connect at Fleming College, Cobourg Campus Better serve our learners Closure of READ Centre (served low skill learners) New Canadians Services within the community Legal and health issues Food bank and shelters

Non-traditional Promotion What: Information packages Poster & video 4 second slide show Pamphlets Where: EO Partners OW and ES agencies Community Agencies Shelters New Canadian Centre Service Canada Local businesses & community centres

Targeted Programming Increase number of learners with more suitability factors Better to work directly into regular delivery…repeatable

ES and LBS Partners Partnerships with ES and LBS partners to deliver targeted programming Increase Number of Referrals for each partner Referral arrangement with ES partners When clients express interest in learning about Academic Upgrading Student Advisor travels to ES offices for information session

Better Serve Learners Partners in Learning Tutoring service New Canadian Centre New partnership Tutoring Post-ESL oral English practice Not standalone…combined with Communications: Reading and Writing

Community Services Formal r eferral process With EO partners Services within the community Help Centre/United Way Help with housing or utilities payments, etc. United Way Food Bank Legal Help Centre Assistance with dealing with landlords Mental Health Services Counseling Services Shelter Services

Action – Outreach Haliburton Coordinator – Marion Willemsen Student Advisor – Nemieda S pence Co-location fosters partnerships with ES and OW Partnership with Outreach Literacy/John Howard Society Haliburton County Networking Group Workforce Development Board – Pilot referral program LSP meetings and professional development Haliburton School of the Arts – presence at Open Houses, academic support for students Partnerships with T.I.O.W.  and Skills Link groups Haliburton Skilled Trades presentations Partnerships with Contact North Positive relationship with TLDSB Adult Education Local Advertising – flyers, radio, tv , newspapers Continuous Outreach to local agencies Boutique Programing

Look Back Aggregate data comparison chart Upgrading co-located off site with Employment Services September 2012 Chart compares Aggregate Data from April 2012 – April 2013 Month Clients Served Referrals to other LBS Referred to Other Services Apr-12 50 1 2 May-12 43 4 5 Jun-12 70 3 4 Jul-12 65 2 6 Aug-12 78 0 4 Sep-12 150 13 12 Nov-12 151 18 12 Dec-12 147 15 9 Jan-13 315 53 24 Feb-13 232 29 12 Mar-13 234 26 6 Apr-13 399 32 22

Look Back - Case management : Working with our community partners allows us to provide a holistic approach to assisting our learners to reach their goals “Unity is strength….when there is teamwork and collaboration, wonderful things can be achieved ” Mattie Stepanek

Look Back – CAMS Community Outreach and positive learner interactions have had a direct and positive impact on CAMS data collection. Increased community awareness, Increased learners served, I ncreased referrals Service Quality report 64 Learners Served OW/ODSP recipient Service Coordination - ES April 2012-July 2012 44 21% 0% April 2013 - July 2013 167 23% 9% April 2014 - July 2014 333 42% 32%

Great Team To serve our clients and learners it takes a great group of people, a great team and a wonderful community. Fleming has excellent l eadership, support s taff and faculty working together to support the learners and the program. Community Outreach benefits our learners, the Academic Upgrading Program and Fleming College as a whole.

Tool Kit - http://www.locs.on.ca/C-peterborough-county.php http:// www.foodinpeterborough.ca/wp-content/uploads/2014/07/2014-11-18-Food-For-All-2nd-Nov.pdf http:// www.pfrc.ca/downloads/Service_Information_fair/Peterborough_Services_Info_Fair_Poster_2015.pdf http:// www.peterborough.ca/Living/City_Services/Social_Services.htm http://www.vcars.on.ca/resources /