Presentation to Functional Council Lorolpedia structure Eight categories Sub categories Parent articles Articles Categories Categories are used to make navigating the knowledgebase easier There are eight categories which are also used in the CS Handbook ID: 511890
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Slide1
Lorolpedia
Presentation to Functional CouncilSlide2
Lorolpedia
structure
Eight
categories
Sub
categories
Parent
articles
ArticlesSlide3
Categories
Categories are used to make navigating the knowledgebase easier. There are eight categories which are also used in the CS Handbook:
Being ready for action
Looking the business
Meeting and greeting
Getting the basics rightMaking a difference
Playing it safeStepping upReviewing and improving
Categories can also be divided into sub-categories. For example, Stepping Up is divided into:Service disruption
Alternative routes
This helps to link articles on the same subject together.Slide4
Articles
Information is organised into articles. Articles are grouped under a category.
Sub categories allow a second level of grouping.
Very long documents, for example the Ticket Office Manual (166 pages), can be broken down into a series of articles linked together by a parent article to make it easier to follow.
Example
In this example, PIDD – What is Passenger Information During Disruption?, is the parent article.
10 articles are grouped under the PIDD articles.
Some articles have sub-headings like ‘Line Status’.Slide5
Logging In
Enter your username and password
Visit:
http://kb.lorol.ispwebhost.com/editor/Slide6
User accounts
There are different types of user account:
Viewer
Editor
Publisher
Manager
Username & passwordNo
YesYesYes
View articles in app
and web version from LOROL PC
Yes
Yes
Yes
Yes
Create articles
Yes
Yes
Publish articles
Yes
Create/change
new users
Yes
Access
management section
Yes
Yes
Access web
version outside LOROL network
Yes
YesSlide7
Editor dashboard
The menu is on the left.
Here you can:
Articles
– view a list of articles.Categories – view a list of categories
Tags – view a list of tags.Videos – add video links.
Files for download – add documents to download.Slide8
Articles menu
Create a new article
List of articles
Tags attached to articles
Delete an article using the ‘trashcan’. Trashed articles are moved to ‘View trashed articles’ section.
Toggle the tick/cross to publish/
unpublish
articlesSlide9
New articles
Title
Parent article
When was article published
In here should go the key message of the article
Article copy goes in here
Tick here to add documents to download
Choose the category
Tag the articles
If you are updating the article, what is the date of the update.
Click save to finish editing the article
Add links to related articlesSlide10
What will the article look like?
Title
Key points
Parent article
Author, publish and update information
Headings within article
All articles under the parent
Links to related articles
Files to download