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Soft Skills - PowerPoint Presentation

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Uploaded On 2015-09-28

Soft Skills - PPT Presentation

A Tool for Grooming High Performing Employees Dr MR Parakandi Abu Dhabi University UAE amp Dr T Asokan Kannur University India Let me start by defining a few concepts ID: 143024

soft skills performance work skills soft work performance management technical ability research output study job interpersonal technology verbal significant

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Slide1

Soft Skills –A Tool for Grooming High Performing Employees

Dr.

M.R.

Parakandi, Abu Dhabi University ,

U.A.E.

&

Dr. T.

Asokan

, Kannur University, IndiaSlide2

Let me start by defining a few concepts!

The Key Words

A

skill

is the ability, talent or competence to perform a task well or better than average.

There are essentially two types of skills:

soft skills

and

hard skills

.

Hard skills are defined as

technical skills

while

soft skills

are

the

skills that make an individual smart in dealing with himself ,others and the situation. Soft skills are crucial to an employee’s ability to work better, smarter and more effectively.Slide3

What

was the attraction to go for this study?

The Context

The most important element in any organization is its human capital.

With the advent of globalization and the resultant competition, more and more corporations around the world are recognizing the fact that, in order to gain competitive advantage, in addition to the technical expertise, employees also required to possess `

soft skills

’.

In

an increasingly competitive world of business and industry, these skills are not optional but it is the skills that determine individual performance, leading to organizational excellence.

Candidates

who have both technical skills and soft

skills are becoming

a hot cake for recruiters and

organizations.

Increasing

importance of

soft skills

creates

the context for this study.Slide4

What are the studies done so far on this topic?

The

Literature

107

studies

closely related to this topic of research

were reviewed

.

Soft skills are crucial to a worker’s ability to work smarter. Business and industry representatives have expressed considerable dissatisfaction with the general level of preparedness of prospective entry-level employees. It was found that

more than half of young people leave school without the knowledge or foundation required to find and hold a good job

. (

Alpern

, 1997)

1

.

Employers have serious concerns about the non-technical abilities of graduates

because this deficiency reduces their performance at work and their ability to hold a job (

Wentling

1987)

3

87% of persons losing their jobs or failing to be promoted were found to have ‘improper work habits and attitudes’ rather than insufficient job skills or knowledge

. The special focus needs to be given to reinforcing the value of being able to refine their soft skills. (Beach , 1982)

4

Slide5

This study reveals that components of soft skills can be classified into three categories

such

as self management skills,

people skills

and

technology skills

.

Self management skills refer to the ability to manage one’s own intra personal features such as attitude, emotions, personality, perception, stress, etc for better personal effectiveness. Interpersonal skills mean the skill sets required to deal with other individuals and also the ability to influence people’s behavior and performance. Soft skills also include technical skills, which is now treated as an essential generic competency for most job situations. This include skills to handle technical gadgets like computers, mobile phone, multimedia presentation tools, etc.

What output has come out of the research work?

The OutputSlide6

What output has come out of the research work?

A. Self Management Skills

Conformity to work ethics

Self confidence

Self discipline

Presence of mind

Positive attitude

Time management and punctuality

Self esteemSelf awarenessAdaptability/ FlexibilityMotivating selfDecision making/ Problem solving

Acceptance

Initiative

Managing non-verbal behaviour

Stress management

Assertiveness

Conformity to trends/ norms

Emotional consciousness

Control over temper

Managing own perception

Managing non-verbal behaviourSlide7

Building trust and rapport

Creating

relationshipSocialising skill

Maintaining relationship

Impressive speaking skill

Presentation skills

Motivating others

Team player skill

Decision making (group)AgreeablenessLeadershipCourtesyListeningDelegation with respectGenerosity

Empathy

Forgiveness

Persuasiveness

Mentoring/ coaching skills

Negotiation skill

Promoting changeAppropriate use of powerAffectionateManaging expectationsCounselling skillsSensing other's non verbal behaviourManaging other's perceptionConflict managementManaging remote relationshipsTolerance to criticismSensitivity to diversity

What output has come out of the research work?

B. Interpersonal SkillsSlide8

Computer skillsMobile phonesEmail etiquettes

What output has come out of the research work?

C. Technology SkillsSlide9

The components of soft skills such as Self management skills, Interpersonal skills and technology skills are measured and then compared with performance index.

There is significant relationship between performance index and soft skills.

Findings of the study

Soft skills-Performance link

Attribute

Self management skills

People skills

Technology skillsPerformance

√ Association is significant

×

Association is not significant Slide10

ConclusionJob positions require

frequent use of soft

skillsSoft skills

can be classified into

three

broad categories

, namely,

self management skills

, Interpersonal skills, and technology skills. There is strong link between soft skills and performance. This is a gentle hint to the youth and educators to equip to ensure possession of soft-skills to increase the chances of better employment and better performance at work. Slide11

Future WorkThe results of this study are encouraging and we are extending our work to

study the factors

behind the development of soft-skills, training for developing soft skills, impact of soft-skills on the human relations at work.Slide12