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 Vicki Thompson AzTEDP  Program Planner  Vicki Thompson AzTEDP  Program Planner

Vicki Thompson AzTEDP Program Planner - PowerPoint Presentation

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Vicki Thompson AzTEDP Program Planner - PPT Presentation

VThompsonacdhhazgov 18662233412 6025423365 v tty Sean Furman Deaf Specialist SFurmanacdhhazgov 6028880720 VP Assistive Technology for the Deaf and the Hard of Hearing ID: 775141

technology assistive annual 2014 technology assistive annual 2014 july institute 16th summer phone aztedp hearing vrs captioned devices bluetooth

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Presentation Transcript

Slide1

Vicki Thompson

AzTEDP

Program Planner

V.Thompson@acdhh.az.gov 1-866-223-3412602-542-3365 v/tty

Sean Furman

Deaf Specialist

S.Furman@acdhh.az.gov

602-888-0720 VP

Slide2

Assistive Technology for the Deaf and the Hard of Hearing:

The

Magic of AT and the Realities of IT for Persons who are Deaf or Hard of Hearing…

Slide3

Technology for Deaf Users Utilizing American Sign Language

Slide4

HardwareVideoPhone (nTouch, Smart VP, etc)iPadLaptopSmart PhonesAmplified PhoneCaptioned Phone

Slide5

SoftwarePurple, Sorenson, Z VRS, Convo, Skype, FaceTime, and many more….Video Relay Service vs. Video Remote InterpretingAll can be used for VRS and/or VRIRequires hardware device to use the softwareNot provided by VRS companies

Slide6

SoftwarePurple, Sorenson, Z VRS, Convo, Skype, FaceTime, and many more….Video Relay Service vs. Video Remote InterpretingAll can be used for VRS and/or VRIRequires hardware device to use the softwareNot provided by VRS companies

Slide7

Hardware VideoPhone used for VRS and VRIBroadband InternetDedicated line?Not connectable with WifiNeed Modem / Router / CableAt least 1 to 10 megabyte per sec (mbps)

Slide8

Using VideoPhone via mobile deviceCan connect to WifiUses VRS software Video Conferencing Software4G capabilitiyLTE (Long Term Evolution)3 bars or higher for signal strength

Slide9

Slide10

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Technology for

Hard of Hearing Users

Slide11

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Challenges of Telephone Use

For many people with a hearing loss, understanding speech over a telephone may be difficult due to

Lack of visual cues

Difficulty coupling to a hearing aid or cochlear implant

Feedback

Insufficient volume

Rapid speakers

Hearing out of only one ear on the phone

Noise in the environment

Phone compatibility

EM interference when using the

telecoil

Slide12

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Amplified Induction

Neckloop

Slide13

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

T-Coil

?

 

 (AKA: Telecoils, T-Switches) – Perhaps you’re not sure. If you are not sure if your hearing aids have a MANUAL T-Coil setting, please check with your Hearing Health Professional. Many times, they can be installed for a nominal fee.

Slide14

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Hardwired Listening System as Phone Amplifier

Comfort Audio

Duett

New Personal Listener Telephone Kit

Slide15

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Assistive Technology for

the Hard of Hearing

Slide16

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Telecommunication Devices

There are a variety of hearing assistive devices for the phone

For people who understand fairly well on the phone but just need more volume,

auditory devices

will help

Amplified telephones

Cordless amplified phones

In-line amplifiers

Amplified headsets

For people who hear but have difficulty understanding speech on the phone, non-auditory devices can provide captions to supplement hearing

Captioned phones and services

Slide17

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

In-line amplifiers

Connects between the base of the phone and the handset of the phone

Telephone’s signal processing must occur prior to the amplification provided by the auxiliary amplifier

Will

NOT work with cordless or phones with the dial pad in the handset of the phone

Slide18

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Strap-on amplifiers

Advantages:

Very portable

Will work with any phone including cordless phones

DisadvantagesHave to place and remove with each phone callOnly battery operated

Slide19

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Corded vs. cordless

Usually for residential use only

Degree of amplification varies

20-55 dB Features vary among productsAdjustable volume and/or toneAdjustable ringer loudness/pitchAudio output to connect neckloopVisual signal indicatorsCall waitingCaller IDMemory dial buttonsBuilt-in answering machineSpeakerphoneBluetooth-enabled

Slide20

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

ACDHH has

Free

Telephones,

TTY’s, Alerting Devices & Speech Devices

Slide21

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Application for AzTEDP

Application form signed by professional

Conditions of Acceptance

Proof of AZ residency – Driver’s license, etc.

Proof of legal US residency and identity (2009)

Proof of name change

IF

that applies to consumer

Citizenship form

(

CapTel

Supplement if chosen)

Slide22

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Phone Communication Tips

Do not have anything in your mouth

Speak clearly, at a moderate pace

Do

not

use your speakerphone

Turn off any background sounds

If the person does not understand you, rephrase the sentence

Inform the listener when changing the subject

Check for understanding of vital facts (do not use yes/no questions, but instead ask content-context questions)

If they have trouble hearing, suggest our free phone program

Slide23

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

What is Bluetooth?

Slide24

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Why is it called Bluetooth?

Named after the 10th Century Danish Viking king, Harald Blåtand known for his unification of warring tribes from Denmark including Skåne (present day Sweden)

Blåtand translated into English means “Bluetooth”

Selected by Bluetooth developers originally as a code name for the project but it stuck as the official name

Like its namesake, Bluetooth is intended to unify the many electronic devices marketed by the telecommunication and computing industries

BT symbol verifies device is BT-enabled

Slide25

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Bluetooth Communication

Slide26

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Bluetooth hub

Slide27

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

When All This Isn’t Enough

Captioned options

If a captioned method is really, truly an option to explore…..

Does the person have internet in their home?

If so, we refer them to the FEDERAL program. 840i

(internet)

If NOT……..here is the reality………with the

AzTEDP

landline only unit. (840)

Slide28

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

AzTEDP

provides the 840

Captions will only show up on incoming calls where the caller honors this method.

Good LUCK getting people to do that. Most calls will NOT be captioned due to this extra step.

Slide29

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Offered free with certifying professional signature.

Captioning delay

No answering machine

Captions on 100% of calls

Requires internet and landline phone service.

AzTEDP

can demonstrate it.

AzTEDP

does

NOT

provide it.

Slide30

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

840i is offered free by

with certifying professional signature.

Captioning d-e-l-a-y

Has answering machine

Captions on 100% of callsRequires internet and landline phone service.AzTEDP can demonstrate it.AzTEDP does NOT provide it.

Slide31

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Clarity Ensemble

Purchase required

Captioning delay

Has answering machine

Captions on 100% of calls

Requires internet and landline phone service.

AzTEDP

can demonstrate it.

AzTEDP

does

NOT

provide it.

Slide32

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

A word of caution about captioned phones

It is time to stop saying “huh”, “what” and “could you repeat that”.

Instead:

“Just a moment while I read what you are saying. Your patience is appreciated.”

“Hang on a minute while I read what you are saying on my special phone.”

“I can’t listen as fast as you talk, so I read what you say on my captioned phone. Bear with me, it will take a moment for me to respond.”

Slide33

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Mobile Captioned Telephone

Slide34

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

More APPS!!!!

Slide35

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Thank You!Questions?????

Slide36

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Vicki Thompson

AzTEDP

Program Planner

V.Thompson@acdhh.az.gov

1-866-223-3412602-542-3365 v/tty

Sean Furman

Deaf Specialist

S.Furman@acdhh.az.gov

602-888-0720 VP

Slide37

16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014