VThompsonacdhhazgov 18662233412 6025423365 v tty Sean Furman Deaf Specialist SFurmanacdhhazgov 6028880720 VP Assistive Technology for the Deaf and the Hard of Hearing ID: 775141
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Slide1
Vicki Thompson
AzTEDP
Program Planner
V.Thompson@acdhh.az.gov 1-866-223-3412602-542-3365 v/tty
Sean Furman
Deaf Specialist
S.Furman@acdhh.az.gov
602-888-0720 VP
Slide2Assistive Technology for the Deaf and the Hard of Hearing:
The
Magic of AT and the Realities of IT for Persons who are Deaf or Hard of Hearing…
Slide3Technology for Deaf Users Utilizing American Sign Language
Slide4HardwareVideoPhone (nTouch, Smart VP, etc)iPadLaptopSmart PhonesAmplified PhoneCaptioned Phone
Slide5SoftwarePurple, Sorenson, Z VRS, Convo, Skype, FaceTime, and many more….Video Relay Service vs. Video Remote InterpretingAll can be used for VRS and/or VRIRequires hardware device to use the softwareNot provided by VRS companies
Slide6SoftwarePurple, Sorenson, Z VRS, Convo, Skype, FaceTime, and many more….Video Relay Service vs. Video Remote InterpretingAll can be used for VRS and/or VRIRequires hardware device to use the softwareNot provided by VRS companies
Slide7Hardware VideoPhone used for VRS and VRIBroadband InternetDedicated line?Not connectable with WifiNeed Modem / Router / CableAt least 1 to 10 megabyte per sec (mbps)
Slide8Using VideoPhone via mobile deviceCan connect to WifiUses VRS software Video Conferencing Software4G capabilitiyLTE (Long Term Evolution)3 bars or higher for signal strength
Slide9Slide1016th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Technology for
Hard of Hearing Users
Slide1116th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Challenges of Telephone Use
For many people with a hearing loss, understanding speech over a telephone may be difficult due to
Lack of visual cues
Difficulty coupling to a hearing aid or cochlear implant
Feedback
Insufficient volume
Rapid speakers
Hearing out of only one ear on the phone
Noise in the environment
Phone compatibility
EM interference when using the
telecoil
Slide1216th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Amplified Induction
Neckloop
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T-Coil
?
(AKA: Telecoils, T-Switches) – Perhaps you’re not sure. If you are not sure if your hearing aids have a MANUAL T-Coil setting, please check with your Hearing Health Professional. Many times, they can be installed for a nominal fee.
Slide1416th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Hardwired Listening System as Phone Amplifier
Comfort Audio
Duett
New Personal Listener Telephone Kit
Slide1516th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Assistive Technology for
the Hard of Hearing
Slide1616th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Telecommunication Devices
There are a variety of hearing assistive devices for the phone
For people who understand fairly well on the phone but just need more volume,
auditory devices
will help
Amplified telephones
Cordless amplified phones
In-line amplifiers
Amplified headsets
For people who hear but have difficulty understanding speech on the phone, non-auditory devices can provide captions to supplement hearing
Captioned phones and services
Slide1716th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
In-line amplifiers
Connects between the base of the phone and the handset of the phone
Telephone’s signal processing must occur prior to the amplification provided by the auxiliary amplifier
Will
NOT work with cordless or phones with the dial pad in the handset of the phone
Slide1816th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Strap-on amplifiers
Advantages:
Very portable
Will work with any phone including cordless phones
DisadvantagesHave to place and remove with each phone callOnly battery operated
Slide1916th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Corded vs. cordless
Usually for residential use only
Degree of amplification varies
20-55 dB Features vary among productsAdjustable volume and/or toneAdjustable ringer loudness/pitchAudio output to connect neckloopVisual signal indicatorsCall waitingCaller IDMemory dial buttonsBuilt-in answering machineSpeakerphoneBluetooth-enabled
Slide2016th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
ACDHH has
Free
Telephones,
TTY’s, Alerting Devices & Speech Devices
Slide2116th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Application for AzTEDP
Application form signed by professional
Conditions of Acceptance
Proof of AZ residency – Driver’s license, etc.
Proof of legal US residency and identity (2009)
Proof of name change
IF
that applies to consumer
Citizenship form
(
CapTel
Supplement if chosen)
Slide2216th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Phone Communication Tips
Do not have anything in your mouth
Speak clearly, at a moderate pace
Do
not
use your speakerphone
Turn off any background sounds
If the person does not understand you, rephrase the sentence
Inform the listener when changing the subject
Check for understanding of vital facts (do not use yes/no questions, but instead ask content-context questions)
If they have trouble hearing, suggest our free phone program
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What is Bluetooth?
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Why is it called Bluetooth?
Named after the 10th Century Danish Viking king, Harald Blåtand known for his unification of warring tribes from Denmark including Skåne (present day Sweden)
Blåtand translated into English means “Bluetooth”
Selected by Bluetooth developers originally as a code name for the project but it stuck as the official name
Like its namesake, Bluetooth is intended to unify the many electronic devices marketed by the telecommunication and computing industries
BT symbol verifies device is BT-enabled
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Bluetooth Communication
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Bluetooth hub
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When All This Isn’t Enough
Captioned options
If a captioned method is really, truly an option to explore…..
Does the person have internet in their home?
If so, we refer them to the FEDERAL program. 840i
(internet)
If NOT……..here is the reality………with the
AzTEDP
landline only unit. (840)
Slide2816th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
AzTEDP
provides the 840
Captions will only show up on incoming calls where the caller honors this method.
Good LUCK getting people to do that. Most calls will NOT be captioned due to this extra step.
Slide2916th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Offered free with certifying professional signature.
Captioning delay
No answering machine
Captions on 100% of calls
Requires internet and landline phone service.
AzTEDP
can demonstrate it.
AzTEDP
does
NOT
provide it.
Slide3016th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
840i is offered free by
with certifying professional signature.
Captioning d-e-l-a-y
Has answering machine
Captions on 100% of callsRequires internet and landline phone service.AzTEDP can demonstrate it.AzTEDP does NOT provide it.
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Clarity Ensemble
Purchase required
Captioning delay
Has answering machine
Captions on 100% of calls
Requires internet and landline phone service.
AzTEDP
can demonstrate it.
AzTEDP
does
NOT
provide it.
Slide3216th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
A word of caution about captioned phones
It is time to stop saying “huh”, “what” and “could you repeat that”.
Instead:
“Just a moment while I read what you are saying. Your patience is appreciated.”
“Hang on a minute while I read what you are saying on my special phone.”
“I can’t listen as fast as you talk, so I read what you say on my captioned phone. Bear with me, it will take a moment for me to respond.”
Slide3316th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Mobile Captioned Telephone
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More APPS!!!!
Slide3516th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Thank You!Questions?????
Slide3616th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Vicki Thompson
AzTEDP
Program Planner
V.Thompson@acdhh.az.gov
1-866-223-3412602-542-3365 v/tty
Sean Furman
Deaf Specialist
S.Furman@acdhh.az.gov
602-888-0720 VP
Slide3716th Annual Assistive Technology Summer Institute; July 20 - 22, 2014