CONTENT 4 UNIT 3 TELEPHONE TALK Listening Numbers in business Reading Ringing in the Millions Writing Telephone frustration Grammar Indirect questions Vocabulary Telephone phrases ID: 801369
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Slide1
ENGLISH
4th Class
Miss Brenda Jara
Slide2CONTENT 4
UNIT 3: TELEPHONE TALK
• Listening: Numbers in business. • Reading: Ringing in the Millions. • Writing: Telephone frustration. • Grammar: Indirect questions. • Vocabulary: Telephone phrases. • Listening: Sales contacts.
CONTENT 5
UNIT 4: NETWORKING
ASSIGMENT: The perfect location
• Listening: Meeting in a hotel bar.
Talking about other people.
• Speaking: What does he/she do?
Slide3Grammar:
indirect QUESTIONS
Examples:
Direct
question: What
is he
doing
?
Indirect question: Do you know what
he is
doing
?
Direct question: Where
have they
been
?
Indirect question: I wonder where
they have
been?
Slide4Indirect
questionsThe indirect questions are not normal questions. They have the same word order as statements and we do not use the verb do to form a question. They usually come after introductory phrases combined with interrogative pronouns and adjectives (who, whom, what, which, whose), adverbs (when, where, how, why)
or
if
,
whether
.
Compare the following direct and indirect questions
:
Direct:
What did she want?
-
Indirect:
Do you know what she wanted?
Direct:
Where was it?
- Indirect
:
Do you remember where it was?
Direct:
Will they come?
- Indirect
:
I wonder if they will come
.
We can use many other introductory phrases to start such questions, e. g.
I ask, I wonder, I want/would like to know, I can't remember, I have no idea, I am sure
etc., or they can be introduced by direct questions such as
Can you tell me, Do you know, Do you remember, Have you any idea.
Slide5Q1 -
I
have
no idea ____.
where
she's
where
she is where is sheQ2 - Could you tell me ____ gone? where she's where is she where has sheQ3 - I asked them where ____ going. were they they wereQ4 - Can you tell me how much ____ cost? will it it willQ5 - Do you have any idea how long ____ me to do it? did it take it took took itQ6 - Has she told you whether ____ help? will she she willQ7 - Can you explain why ____ so expensive? is it it'sQ8 - She asked me where ____ from. do I come come I I comeQ9 - I was wondering why ____ take the train; it'll be quicker. don't we we don'tQ10 - Can you remember _____? what did she say what she said
TIME TO PRACTICE:
Slide6ANSWERS: KEYS
Slide7Questions:
Write
your own questions using grammar
learned
‘INDIRECT QUESTION’
1.-
2.-
3.-
4.-
5.-
6.-
Slide8Make a call
-1.-Introducing
yourselfGood morning/afternoon/evening. This is Mike at (company name)/Mike from (department name). Could I speak to(person you’re calling for)? [If you are calling to speak to a specific person]Good morning/afternoon/evening. This is Mike at (company name)/
Mike from
(department name).
I’m
calling about/because….
[If you are calling for a specific reason but not to talk to a specific person
]
-2.-When
the person you want to speak to is unavailable
Can I leave a message for him/her?Could you tell him/her that I called, please?Could you ask him/her to call me back, please?Okay, thanks. I’ll call back later.-3.-Dealing with bad connectionsI think we have a bad connection. Can I call you back?I’m sorry, we have a bad connection. Could you speak a little louder, please?I’m sorry, could you repeat that please?-4.-Ending the callThank you very much. Have a good day.Thanks for your help. Have a good day. VOCABULARY: TELEPHONE PHRASES
Slide9Telephone
Conversations
Having
telephone
conversations
in a
second
language can be very stressful. If you don’t know what to say, it is very common to feel nervous in any conversation. This is true even when speaking in your native tongue. One of the main reasons people get nervous is because they aren’t prepared and know they might make mistakes during the conversation. To improve confidence on the phone you must learn what to say. The first thing you should do to improve your telephone communication ability is to start out small by learning simple vocabulary and phrases. Start by knowing different greetings. It is so easy when learning English to try to do too much too soon and then get frustrated with not being able to speak as you had imagined. You have to start small, gradually developing skills and slowly working up to something more difficult. Relax and enjoy yourself as well. Everyone knows learning a language can be frustrating! Don’t worry if you make mistakes. Native speakers
of English understand that
you won’t
say everything
the exact
same way that
they would.
You shouldn’t
feel that you
can’t make
any mistakes, no
one expects
you to be perfect.
In the
following examples
on English telephone conversations
, we will
give many
examples
of
sentences
and
phrases
you
should
know
.
From
the
start until the end of a telephone conversation we will go over everything all the way from greetings to goodbyes. Here are a few sets of Telephone Conversations. Read the conversations in each set so that you will become familiar with the typical words frequently used in telephone conversations. Only over the period of time and after more practice hours, you could master how to converse in telephone. You might have had many such telephone conversations either in your social life or in your business life. Share your blissful moments with us. You will be duly acknowledged.
WRITING: THELEPHONE FRUSTATION
Slide10Homework:
Write
10 indirect questions.