PRESENTERS Robert Quigley MD D Phil Regional Medical Director Americas Intl SOS Alex Puig Regional Security Director Americas Travel Security Services Mark Wachter Regional Security Director Americas Travel Security Services ID: 514253
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Crisis Management: Japan, Egypt, the US…Anywhere! Are Our People Ok? Everything You Will Need to Know to be PreparedSlide2
PRESENTERS:
Robert Quigley, M.D., D. Phil – Regional Medical
Director, Americas, Int’l SOS
Alex
Puig
– Regional Security Director, Americas, Travel Security Services
Mark
Wachter
– Regional Security Director, Americas, Travel Security Services
(Travel Security Services is a joint venture between Int’l SOS & Control Risks)Slide3
Crisis Simulation Scenario l Role Functions
Chief Executive Officer
Business Continuity /
Risk ManagerHuman Resources ManagerFinance ManagerSales/Marketing & Communications ManagerLegal OfficerCompliance and Administration ManagerTravel ManagerSlide4
Crisis Simulation Scenario l Team SportSlide5
Crisis Simulation Scenario l Needs & Actions
Needs
ActionsSlide6
Crisis Simulation Scenario l Simulation Briefing
There is no perfect solution
This simulation is no substitute for your own internal training
Events are on a compressed timelineAll events are fabricated and do not resemble persons or company specificallyUse all the resources at your disposalDon’t get “tunnel vision/target fixation”Maximize this opportunityThis is a team sport!Don’t be shy and benefit from the opportunity
Life is what happens when you are planning other stuff!!Slide7
Crisis Simulation Scenario l The Intent
Protect and preserve life
Preserve condition and prevent damage to company assets
Maintain and preserve company reputationProtect the environmentSlide8
Crisis Simulation Scenario l Crisis
Overview
Immediate Response
Develop Plan of ActionPlan for ContingenciesCommunicate and ConsultRecover
and ReviewSlide9
Crisis Simulation Scenario 1 l Stimulus #1Slide10
Crisis Simulation Scenario 1 l Stimulus #2Slide11
Crisis Simulation Scenario 1 l Status
Check
Is there anything we should have done to date?
Is there anything we should do in response?Slide12
Crisis Simulation Scenario 1 l Stimulus #3
Delhi airport crash
A passenger aircraft has crashed on landing at Delhi
’
s International Airport. Reports indicate aircraft veered of runway into the terminal area
Aircraft which crashed in Delhi, IndiaSlide13
Crisis Simulation Scenario 1 l Stimulus #4Slide14
Crisis Simulation Scenario 1 l Stimulus #
5
Your Exposure
Transit travelers on ground, en route to UK and SE AsiaSeveral key personnel already in India but due to depart tomorrowTwo key clients meetings scheduled in two days time in DelhiOne confirmed dead by airlineTwo reported seriously injured from terminal crash and resulting fire
Needs
ActionsSlide15
Crisis Simulation Scenario 1 l Status
Check
Is there anything we should have done to date?
Is there anything we should do in response?Slide16
Crisis Simulation Scenario 2 l Stimulus #
1
Death Toll rises
The total number of deaths around the country has risen in the nation
’
s worst health scares. Rumors continue that the illness is a strain of the deadly avian flu virus but government officials are yet to confirm it. Bangkok retains the highest death toll to date of all reported case but many others may yet to be collated.Slide17
Crisis Simulation Scenario 2 l Stimulus #2
Epidemic hits Thailand
Fears continue that Thailand
’
s current health crisis has sparked an epidemic with regional neighbors concerned that it may be the deadly H5N1 virusSlide18
Crisis Simulation Scenario 2 l Stimulus #3Slide19
Crisis Simulation Scenario 2 l Stimulus #
4
Region wide alert for Thailand travelers
Following the significant rise in unexplained deaths and health risks from Thailand, all Asia Pacific countries are on the alert for those that may have been exposed to the virus or traveled through Thailand in the past week. Slide20
Crisis Simulation Scenario 2 l Stimulus #
5
Your Exposure
Two infected staffScheduled in-bound travelers direct or via Thailand in coming weekMultiple outbound travelers from Thailand in past weekThese travelers have visited your local representative offices in at least three regional countries
Needs
ActionsSlide21
Crisis Simulation Scenario
2
l Status Check
Is there anything we should have done to date?Is there anything we should do in response?Slide22
Crisis Simulation Scenario 3 l Stimulus #
1Slide23
Crisis Simulation Scenario 3 l Stimulus #
2Slide24
Your Exposure
Mobile phone networks cut by government
Expatriates and family at various locations throughout the country, some passports held by government
In al Khobar, four dependants trapped at a mall downtownContinuity of business depends on favorable relations with major stakeholders including the governmentMethods for leaving the country are closing
fast
Needs
Actions
Crisis Simulation Scenario 3 l Stimulus #
3Slide25
Crisis Simulation Scenario 3
l Status Check
Is there anything we should have done to date?Is there anything we should do in response?Slide26
Crisis Simulation Scenario l
Conclusion
Congratulations!!Slide27
Crisis Simulation
Scenario
Review
& FeedbackSlide28
THANK YOU!