VS Return Policy FASHIONVALET ZALORA If the returns tag is still attached and item is in an unwashed unaltered and unworn condition returns will be accepted if delivered back within ID: 638011
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E-Commerce Visiting Sites
VS. Slide2
Return Policy:
FASHIONVALET
ZALORA
-
If the returns tag is still attached and item is in an unwashed, unaltered and unworn condition, returns will be accepted if delivered back within:
a) 30 days from arrival of package for local delivery
b) 30 days from arrival for overseas delivery
- You will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated.
- Accessories including jewellery, bags, scarves and hair accessories are non-returnable.
- Sale items and purchases made with discount coupons are returnable and exchangeable subject to stock availability. Items that are damaged, marked or altered may not be accepted and may be sent back to the customer.
- If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item value. If you have any other enquiries or feedback, please do not hesitate to email us at info@fashionvalet.com.
- Our working hours are weekdays from 9am to 6pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.
*PRE-ORDER items are non-refundable, non-exchangeable and non-returnable.
- For any reason should you wish to return your item(s), you have 30 days upon receiving the item(s) to return your order. - - Please contact
ZALORA
’s Customer Service to initiate the return.
- Please ensure that the Return Slip is included in the parcel, and that the item(s) have not been worn and are in their original packaging. The item(s) must be returned to our returns address within 30 days upon receiving the item(s)
:
ZALORA Warehouse
Blok A,
MapleTree
Logistics Park,
Shah
Alam
Logistics Centre,
No. 14,
Persiaran
Perusahaan
Seksyen
23,
40300 Shah
Alam
, Selangor.
- Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 business days.
- You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services.
- Should you have any further enquiries, please feel free to contact Customer Service at
customer@my.zalora.com
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Security Measures: