H G P A G E N C Y P A R T N E R P R O G R A M Caitlin Gomez Senior Director Agency Partner Program Agency Sales Face of HGP in the Agency Community Partner Care Oversee account management and service ID: 766153
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H G P A G E N C Y P A R T N E R P R O G R A M
Caitlin Gomez Senior Director, Agency Partner Program Agency SalesFace of HGP in the Agency Community Partner Care Oversee account management and service ImplementationsResponsible for onboarding new agencies and introducing our programChris Dane General ManagerDay-to-Day OperationsOverall responsibility for managing both the revenue and cost elements of Hickory M A N A G E M E N T
Managers hate strategic planning ; HGP will convince you to love it Businesses that make strategic decisions based on data achieve success faster. Business intelligence helps you make better decisions and stay ahead of your competitors. Data does not have to be a frustration and time suck.D A T A: A L O V E S T O R Y
Agency Partner Program
Measurable ROISmarter Booking Behavior for Increased Profitability Enhanced Data Improved Content QualityNew Solutions and Ongoing Opportunities to Improve or enhance business5C O N F I D E N T I A LM I S S I O N: M A K E Y O U R B U S I N E S S B E T T E R
Approach - Our partners are customers. No conflicts of interest.Measurability- Know the value of participation Revenue Management - We'll show you “The Right Way to Book" to increase revenue Technology - Focused on supporting and enhancing agent behavior Education - We absorb your agency’s purpose, potential, and mission to provide support, education and motivation Innovation and Leadership - Creative executive team with history of thinking differently H O W W E ’ R E D I F F E R E N T
7 C O N F I D E N T I A L O U R N E W A G E N C Y P A R T N E R P R O G R AMHGP DELIVERS VALUE3 Key Verticals: Hotel, Air & CarRobust revenue sharingStrong supplier relationshipsSupported by:PartnerHQ - Business IntelligenceMarketing Suite including instant planning and buyingOnline directory 4Q12 Online hotel booking tool
Let Us Collect Data For You See individual frontline agent productivityCustom reports of both booked and consumed transactionsDaily information - quantifiable value UNIQUE BOOKED & CONSUMED REPORTING
Sample Reports
Let Us Collect Data For You CUSTOM REPORTS of both booked and consumed transactions allowing agencies to manage based on accurate, comprehensive transaction data in real timeSample custom reports:Weekly Commission Summary Monthly Individual Agent Activity Reports for ICsMonthly Booking ReportMonthly Consumed and Reconciled ReportMonthly GDS Snapshot report Shows bookings that did not hit your back office Monthly Commission Summary Report
Sorted by Paid
Sorted by Non Commissionable
W E I N C R E A S E Y O U R R E V E N U EHGP agencies make MORE money off their volume Earn multiple levels of revenue sharing depending on your participation level.
C O S TWhat is the participation fee? One-time Associate fee $500Recurring Mgmt fees $250/mthData capture and reporting fees as follows:Option 1: $0.20/unique PNR – invoiced and paid each monthOption 2: $0.25/unique PNR – invoiced and deducted from rev share payments quarterlyWe require that agencies use EITHER one of two commission recovery services offered through our Agency Partner Program:eCommission Solutions - $0.75 per consumed and reconciled booking, billed monthlyCTS Systems – billed monthly on contingency basisHGP Guarantees Positive ROI
W H A T O U R P A R T N E R S A R E S A Y I N G “It’s refreshing to see Hickory’s proactive and supportive approach in helping Campbell continue to be successful and we’re excited about the robust offering of products and services that Hickory has available.” Ashley Andries, Vice President of Operation, Campbell Resources Ltd.“We joined HGP for the compelling return on investment and the opportunity to increase our revenue. HGP has become a great partner and continues to help us streamline our operations so we can do business better.” Christie Ziegler, Vice President Corporate Operations, Wyndham Jade“HGP is the first consortium to utilize enhanced data products to inject much needed revenue management dynamics into the consortia channel “ Shane Hammond, President & CEO of TRX
18 C O N F I D E N T I A L What gets measured, gets managed. Leadership based largely on “gut feel” and assumptions has virtually no chance of success.