The Riverside Group Rethinking repairs amp maintenance delivery realising efficiency savings and enhancing stock value CIH June 2017 Outstanding Approach to Repairs and Maintenance The ongoing challenge facing Social Housing ID: 703606
Download Presentation The PPT/PDF document "Ian Gregg Executive Director of Asset Se..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Ian GreggExecutive Director of Asset ServicesThe Riverside Group
Rethinking repairs & maintenance delivery: realising efficiency savings and enhancing stock
value
CIH June 2017Slide2
Outstanding Approach to Repairs and MaintenanceSlide3
The ongoing challenge facing Social Housing Slide4
Think Homes Slide5
Red RibbonsSlide6Slide7
Savings in 2017-18 Business PlanSlide8
Voids“Reduce average void costs by a minimum of £1000 by two track approach of reducing unnecessary work content and introducing 5-10% same day let target for local staff. Void cost savings of £3.8M and a potential void loss saving based on a reduction in turnaround time of a week £380K” A team of staff from across the business led this project.Slide9
Approach not a Standard Safe , Clear, CleanImmediate lettability work requested by applicant to accept propertyMOT post void to pick up any outstanding repairs Component replacements, if necessary, completed within 8-12 weeks of tenancy start date by Evolves Planned Team Slide10
The New Rules - Riverside RAG Assessment Repairs and Maintenance as an integral part of asset management, with a set of shared aims, objectives, measurement and monitoring criteriaForging a new and productive partnership with tenants and residents based around mutual obligationsCollaborative working with housing management and across the landlord team to deliver stronger, shared outcomes and outputs for residents, the building asset and the businessA resilient and capable Repairs and Maintenance Workforce that has the new skills and experience needed to deliver the new, modern serviceEstablishing a more commercial approach to housing repairs and maintenance - one where the cost of delivering the service is fully understood and is appropriate and proportionate to the outputs being secured