Bugs submitted per customer in 2016 Calls 90 Of calls to our 247 support line are answered in under 90 seconds Those calls that are missed are returned within 15 minutes Chats 99 Of inapplic ID: 846769
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1 Bugs Fewer than 1 bug submitted per c
Bugs Fewer than 1 bug submitted per customer in 2016 Calls 90% Of calls to our 24/7 support line are answered in under 90 seconds Those calls that are missed are returned within 15 minutes Chats 99% Of in-application chats are answered in under 90 seconds 96.7% Email Tickets Average Þrst response time for support emails 99% Of emails are responded to in under 2 hours 96% Positive rating on email support Positive chat rating David Eger, Owner at Costa Rica Adventure Tour Xola has been amazing. They got us up and running quickly and shared helpful industry insights. They (correctly) guided us through many facets of the tour industry that we hadn해 thought of before. IÕm a very happy camper! FREE, 24/7 CUSTOMER SUPPORT Work with a support team that earns positive ratings on over 96% of customer interactions. 턠David Eger, Owner at Costa Rica Adventure Tour Xola has been amazing. They got us up and running quickly and shared helpful industry insights. They (correctly) guided us through many facets of the tour industry that we hadnÕt thought of before. IÕm a very happy camper! 텃ole, Owner at FlyOCNJ Parasail With Xola we have not experienced the glitches or bugs that we were used to with our old system. Xola enables our boat and office crews to work together seamlessly without the hiccups that previously hindered our efficiency and profitability. 턠Becky Wurwarg, Events & Tours Coordinator at Dandelion Chocolate They truly want to be great at what they do, and proactively pursue and respond to feedback. 턠Stefan Van der Steen, Owner at Denver Zipline Tours Their customer service is over-the-top and they are always there when we have questions.
2 턠Matt Rubin, City Manager at Pedal H
턠Matt Rubin, City Manager at Pedal Hopper One of the most impressive things is that they understand their users are the ones dealing with their system day in and day out. They listen to suggestions of ways to improve the system for our use and are constantly improving their product using their customers픠 feedback. 턠Deborah Klein, Marketing Manager at Sonoma Canopy Tours If you like great, old fashioned customer service, you핬l LOVE Xola. 턠Greg Hudik, Owner at Nashville Bachelorette Party Bus and CEO of Platinum Records Nashville Most companies fall short in servicing the customers that they already have and move on to the next sale. My Xola representative, Alice, has gained my respect and business for life because she understands if I succeed in business so does Xola. I publicly applaud her and her caring business ethics and willingness to help me and my business grow after the sale. I핤 hire her in a minute. 턠Peter Closi, President at Air Adventures Helicopters Xola provides lightning-quick support. They have even helped me on nights and weekends! 턠Erik Stein, Founder and CEO at Extended Horizons Scuba Not only has Xola listened to my needs and responded but I feel like I am part of the solution in making their software betterÉI look forward to the each release and being part of an online reservation system that is getting better all the time. 턠Scott Gehrman, Executive Director at Lasting Adventures, Inc. The customer service that XOLA provides is second to none. WHAT OUR CUSTOMERS ARE SAYING Customer service that픀s there around the clock. Enjoy reliable software and get quick answers when you need them most