DELAYED FLIGHTS CANCELLED FLIGHTS AIRRAMP RETURN DELAYEDMISSING BAGGAGE BAGGAGE FOUND OVERBOOKING amp DENIED BOARDING A OTHERS PILFERAGE DISCOURTESY ETC B TOTAL NO OF INBOUND PAX ID: 760276
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AIRLINESNO OF FLIGHTS OPERATEDDELAYED FLIGHTSCANCELLED FLIGHTSAIR/RAMP RETURNDELAYED/MISSING BAGGAGEBAGGAGE FOUNDOVERBOOKING & DENIED BOARDING (A)OTHERS (PILFERAGE. DISCOURTESY, ETC) (B)TOTALNO OF IN-BOUND PAXTOTALNO OF OUT-BOUND PAXTOTAL COMPLAINTS (A+ B)NUMBER OF CASES RESOLVEDREMARKS AERO ----------AFRICAN WORLD5119--2--1,8652,005---AIR COTE D’VOIRE4717--3025--2,2582,367---AIR FRANCE867--191441--14,32113,855---ALITALIA-------------ALTAS AIR -------------ARIK AIR2341791189138-818,19819,73082AIR RETURN/DELAYED BAGGAGEASKY981824226-24,6994,8892--BRITISH AIRWAYS622411262361-112,35512,31711CANCELLED FLIGHT CAMAIR - CO1391-----467402---CRONOS AIR4 ------146190---DANA AIR-------------DELTA AIR205-1103-13,9253,1271--EGYPT AIR7134--3879-5,5746,027---EMIRATES636--190299-18,18714,548---ETHIOPIAN AIR202--285352-14,5113,7621-DENIED CHECK-INETIHAD9248--129171--18,35020,182---GAMBIA BIRD------------IBERIA------------KENYA5941--290520--5,9745,511---KLM355--218--8,7388,960---LUFTHANSA9330--85251--12,98312,622---MERIDIANA 42--3--328296---MEDVIEW24111-163--2,9562,844---MIDDLE EAST721-6511--1,778771---QATAR353--2134-17,7277,9671-MISLEADING ADVERTSROYAL AIR MAR CO301---147-13,5693,8191-NON – OPSROYAL JORDAN -----------RWANDA548---73-12,9272,8051-NON - OPSSAUDI AIR-------------SUDAN82------221697---SOUTH AFRICAN 4716--110140--7,4517,283---TURKISH AIR8046--143278--9,77310,993---UNITED AIR-----------VIRGIN ATLANTIC303--95--7,3707,197---TOTAL1,367538531,9344,130-16176,651175,166163ADDITIONAL BAGGAGE FOUND AS A RESULT OF BACKLOG OF PREVIOUS WEEKS
NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED AGAINST INTERNATIONAL AIRLINES - SEPTEMBER, 2016
FIGURES ON MISSING BAGGAGE / BAGGAE FOUND AS SUPPLIED BY NAHCO AND SACHOL
Slide2ROUTESNUMBER OF AIRLINES IN OPERATIONTOTAL FLIGHTS OPERATEDNO. OF DELAYSCANCELLATIONSAIR/RAMP RETURNDELAYED/MISSING BAGGAGEBAGGAGE FOUNDOVERBOOKING & DENIED BOARDING (A) OTHER COMPLAINTS( PILFERAGE, DISCOURTESY ETC) (B)TOTALNO OF IN-BOUND PASSENGERSTOTALNO OF OUT-BOUND PASSENGERSTOTAL COMPLAINTS(A + B)NO. OF RESOLVED CASESINTERNATIONAL AIRLINES261,367538531,9344,130-16176,651175,166163DOMESTIC AIRLINES83,9602,374854--19310,943322,9971010
NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (SEPTEMBER, 2016)
For the period under review, a total number of 1,367 flights operated on international routes while 3,960 flights operated on domestic routes.
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FIGURES ON MISSING BAGGAGE / BAGGAE FOUND AS SUPPLIED BY NAHCO AND SACHOL
Slide3S/NAIRLINENO OF FLIGHTS OPERATEDDELAYED FLIGHTSCANCELLED FLIGHTSAIR/RAMP RETURNDELAYED/MISSING BAGGAGEBAGGAGE FOUNDOVERBOOKING & DENIED BOARDING (A)OTHERS (PILFERAGE. DISCOURTESY, ETC) (B)TOTALNO OF IN-BOUND PAXTOTALNO OF OUT-BOUND PAXTOTAL COMPLAINTS (A+ B)NUMBER OF CASES RESOLVED1.Aero Contractors11310-----384333--2.Arik Air1,516888592---590,30195,781553.Azman Air3772822-----27,61830,210--4.Dana Air566396-1----54,00155,836--5,Medview326223------31,60133,894--6Overland16711412-----4,4514,745--7First Nation4612------3,0233,200--8Air Peace95245621--1499,56498,99855TOTAL3,9612,374854--19310,943322,9971010
NIGERIAN CIVIL AVAITION AUTHORITY
SUMMARY OF COMPLAINTS RECEIVED AGAINST DOMESTIC OPERATIONS
SEPTEMBER, 2016