Shane Morris WPH213 Windows Phone Australian Developer Community Register via Mobile httpakamsgswwn1 or Desktop httpakamsIwivij For the Latest Windows Phone News Training Events ID: 584829
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Slide1
The UX Doctor Will See You Now
Shane Morris
WPH213Slide2
Windows Phone Australian Developer Community
Register
via
Mobile:
http://aka.ms/gswwn1 orDesktop: http://aka.ms/Iwivij For theLatest Windows Phone News,Training Events,Competitions,Developer Directory,1 yr. Windows Phone Store Subscription,And Device LoansSlide3
Register at
dvlup.com
Compete in challenges
Earn points
Redeem points for swag!Phones, headphones, and moreSlide4
I’m here to tell you your baby is ugly
Credit:
Milan
Jurek
. http://www.sxc.hu/profile/milan6(not an actual ugly baby)Slide5
UX Review Criteria
Usable
Useful
Engaging
EffectiveSlide6
Types of UX Review
Expert Review
Heuristic Review
Cognitive Walkthrough
Usability TestCredit: Sasha Dunaevskihttp://www.sxc.hu/profile/sashaSlide7
Today’s Apps
A
Windows Phone app
AU
Weather Pro, MobilewaresA websiteAsafaWeb.com, Automated security Analyser for ASP.NET WebsitesA web appDemo Consignment POD A Windows Phone AppFind-A-WordSlide8
Measuring against what?
What are you trying to achieve as a business?
Who
is the target audience?
What do you want them to be able to achieve? orHow do you want them to behave?How do you want them to feel?Slide9
The “Great At” Statement
“My
travel app is great at helping friends create itineraries collaboratively for group trips
.”
“My workout app is great at letting friends track their workout progress and share their achievements with each other.”“My grocery app is great at helping families coordinate their weekly grocery shopping so that they never miss or duplicate a purchase again.”http://msdn.microsoft.com/en-us/library/windows/apps/hh465427.aspx Slide10
The “Great At” Statement
Your
“Great At” statement defines the focus and tone of your application.
Use it to:
Determine features, Make design decisions and Evaluate your user experienceSlide11
You are not your user
Credit:
Sheila Rosamond
.
http://www.sxc.hu/profile/nfocus Slide12
Putting Yourself in your Users’ Shoes
User profiles
Prior experience/skills
Goals
Emotional StateEnvironmentEquipmentPersonasScenariosCredit: Roger Kirbyhttp://www.sxc.hu/profile/theswedishSlide13
Today’s Apps
A
Windows Phone app
AU
Weather Pro, MobilewaresA websiteAsafaWeb.com, Automated security Analyser for ASP.NET WebsitesA web appDemo Consignment POD A Windows Phone AppFind-A-WordSlide14
AU Weather Pro
Expert ReviewSlide15
AU Weather Pro
“Great At” statement
“
I’m
not one for writing out mission statements on apps”Great at providing accurate and detailed Australian weather informationAudienceAll Australian Windows Phone
users
UX Approach
“Less is More” doesn’t cut it
Feedback: Look more tightly integrated into the platform
UX Evaluation
Feedback
“I’m
a regular user of my own
apps“Slide16
Expert Reviews
PROS
Quick
CONS
Requires an expertNot domain specificCredit: Sasha Dunaevskihttp://www.sxc.hu/profile/sashaSlide17
AsafaWeb.com
Heuristic ReviewSlide18
ASafaWeb.com
“Great At” statement
Making it easy for anyone to quickly assess the security configuration of their ASP.NET website
Audience
ASP.NET developersUX ApproachMake it easy to immediately scan your site UX EvaluationSlide19
Heuristic Evaluation
Visibility of system
status
Match
between system and the real worldUser control and freedomConsistency and standardsError preventionRecognition rather than recallFlexibility and efficiency of useAesthetic and minimalist designHelp users recognize, diagnose, and recover from errorsHelp and documentation
Nielsen, J., and
Molich
, R. (1990). Heuristic evaluation of user interfaces, Proc. ACM CHI'90 Conf. (Seattle, WA, 1–5 April),
249-256Slide20
Heuristic Evaluation
PROS
Quick
Checklist
CONSBest with an expertNot domain specificCredit: Sasha Dunaevskihttp://www.sxc.hu/profile/sashaSlide21
Demo Consignment POD
Cognitive WalkthroughSlide22
Demo Consignment POD
“Great At” statement
Audience
UX Approach
UX EvaluationSlide23
Cognitive Walkthrough
Identify the steps that make up the task
For each step:
Does the user know what they need to do?
Is the correct action apparent?Will the user recognise the correct action?Will the user know they have done the right thing?http://en.wikipedia.org/wiki/Cognitive_walkthroughSlide24
Cognitive Walkthroughs
PROS
Focus on task flow
CONS
Not domain specificMay not test if workflow is suitableCredit: Sasha Dunaevski
http://
www.sxc.hu/profile/sashaSlide25
Find-A-Word
Usability TestSlide26
Find-A-Word
“Great At” statement
My
app is the best app for playing Target (aka Find-A-Word)
Audience30+yo well educated folk – the kind read the SMH or the AustralianUX Approach
Content
over chrome – just show me the things I want to get the job done
I
did play a bit with
colour
,
but
pared that back
Encourage
people to come back to the app
& buy
more puzzles
& hint
points.
Based on
the standard controls, plus the look of the puzzle in the paper
UX Evaluation
Watching people play and getting feedback through the beta program. Slide27
Usability Testing
Real users are given sample tasks to complete
Using a live product or prototype
Users are observed and asked to “think aloud”
No prompting by the observersLook for:ErrorsMisunderstandingsFalse positivesBack-tracksMeasure task completion rate and durationSlide28
Usability Tests
PROS
Real Users
Measurable
CONSTime ConsumingSourcing SubjectsDoesn’t provide answersCredit: Sasha Dunaevskihttp://www.sxc.hu/profile/sashaSlide29
Wrap UpSlide30
UX Review Criteria
Usable
Useful
Engaging
EffectiveSlide31
Types of UX Review
Expert Review
Heuristic Review
Cognitive Walkthrough
Usability TestSlide32
Thank You
(your babies are all beautiful)Slide33
Would you like a 15minute UX review here at TechEd?
Find me at the
DevDen
or get in touch at @shanemo on Twitter.Slide34
Related content
Breakout Sessions
WPH316:
So
, You Want to be a Professional Windows Phone Developer
?, Nick Randolph.
Wednesday 5:00 PM
WPH221:
Building
Cross-Platform Mobile
Apps, Andrew Coates.
Thursday
8:15 AM
WPH233:
Speechifying
your Windows Phone 8
Applications, David
Burela
.
Friday 11:30 AM
Find Me Later At...
DevDen
or @shanemoSlide35
Developer Network
Resources for Developers
http://
msdn.microsoft.com
/en-au/
Learning
Virtual Academy
http://www.microsoftvirtualacademy.com/
TechNet
Resources
Sessions on Demand
http://channel9.msdn.com/Events/
TechEd
/Australia/2013
Resources for IT Professionals
http://technet.microsoft.com/en-au/Slide36
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.