with Dynamics 365 Iliyas Chawdhary THR2374 What we will cover today Introduction to MIMS tool Complexity of immigration workflow Features Demo Looking forward Introduction to MIMS Complexity of Immigration workflow ID: 791339
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Slide1
Slide2Managing immigration workflow complexity with Dynamics 365
Iliyas Chawdhary
THR2374
Slide3What we will cover today
Introduction to MIMS toolComplexity ofimmigration workflow
Features
Demo
Looking forward
Introduction to MIMS
Complexity of Immigration workflow
Technical Architecture
Demo
Looking forward
Slide4Introduction to the Microsoft
Immigration Management
System (MIMS)
At Microsoft, we attract talent from all over the world
We tackle complex immigration and travel issues
We used Microsoft Dynamics 365 to create a workflow management solution, MIMS, for the Microsoft US immigration team
This is for non-residents
working in the US
Slide5Complexity of immigration workflow
Complexities
Visa evaluations
Visa transfers
University recruiting
PERM/I-40
Labor market tests
Adjustment of status (AOS)
USCIS forms filing
EAD/AP/TN/F1
HCAP
Recruiting platform integrations
Employee questionnaires
L2/H4 EAD
Questionnaires
~750K email messages
are handled each year
~25K cases & 500K
inquiries are handled each year
USCIS forms
Template configuration
Files
60
different visa types
60
USCIS templates
25K
cases/year
Team handoffs
Integrations
Green Card
Visa Eval
Visa Hire
NEO
Processing
AOS/EAD
PERM/I-140
Labor Market
Plan
& File
Renew/
Extend
Process
Immigration
Completed
Slide6Personas &
architecture
Dynamics
365 DB
Mailboxes—server-side sync
Data
extraction
service
Employee
HR data
External legal counsel
Program Manager
Administrator
Partner
Attorney
Paralegal
Users
Azure AD
Case billing
SLA
definitions
Daily web jobs
Billing
Questionnaire
configuration
Case documents
PDF forms
Business process flows
Web
service
call
USCIS forms population service
Contacts
Activities
Employee documents
Cases
Web Jobs
SQL replica database
BI
USCIS forms receipt
Contact lookup
Logic
Apps daily
delta push
Industry/ university hire
HR
Candidate
Azure Blobs
Web APIs
HR
portal
Visa-dependent employee portal
Visa-dependent employee
Tim
Shauna
Justin
Kelly
John
Slide7DemoIliyas Chawdhary
Slide8Looking forward
Flexible and powerful
case management
and
workflows
A platform for
new capabilities
and
productized offerings
Average case handling time—
and costs—will
be
reduced
Eliminate
manual tracking and interaction
MIMS is laying the groundwork for CELA US immigration going forward
New MIMS features
to closely track relationships with
external legal counsel
Slide9Meet the IT pros who power and digitally transform the Microsoft enterprise
Microsoft Core Services Engineering & Operations (CSEO)
Find us in the
Immersion Zone and
at Expo Theater #5
Slide10IT Showcase
Learn how our IT pros are digitally transforming the Microsoft enterprise
-white papers
-technical case studies
-articles
-webinars
-blog
microsoft.com/itshowcase
Slide11Please evaluate this sessionYour feedback is important to us!
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