How to revolutionise a library with secure hosted authentication and discovery The case of DSTO Research Library Jane Angel Electronic Resources Manager Science Knowledge Services Defence Science and Technology Organisation ID: 139232
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From 0-100 in 16 weeks:
How to revolutionise a library with secure hosted authentication and discovery
The case of DSTO Research Library
Jane AngelElectronic Resources Manager, Science Knowledge ServicesDefence Science and Technology Organisation
UNCLASSIFIEDSlide2
DSTO
Defence Science and Technology Organisation is the Australian Government’s lead agency dedicated to providing science and technology in support of the country’s defence and security requirements
Defence Science and Technology Organisation Research Library enables research for 2500 researchers, scientists and support staff in 8 locations nationwideSlide3
The Shared IP range
Disabling of discrete DSTO IP range in June 2012 resulting in significant challenges for online information services
DSTO no longer recognised by global publishersPotential for unauthorised access to DLS subscriptions Redundancy of federated search tool and link resolverProgression to discovery tools thwartedLoss of usage statistics Slide4
Workarounds
Remedy infringement on DLS subscribed resources
Negotiating, obtaining and ensuring continuity of access via user names and passwords to copious databases, e-journals and eBooksFacilitating or mediating searches Interlibrary
loans required for content paid in fullSlide5
The Solution
To resolve authentication to library resources by providing a single sign on technology to ensure discovered resources are accessible
To combine ease of access with a world class discovery layer with DSTO subscribed resources available via a unified index ubiquitously
24/7Slide6
Objectives
Reposition
DSTORL at centre of research processRestore client confidenceAddress and increase ROIElevate DSTORL on par with premier research and academic institutions globallySlide7
Project Team
Project Team convened representing four operational areas of DSTORLElectronic Resources ManagerLibrary Systems Manager
Technical Services ManagerInformation Services ManagerBrief to launch services across DSTO by end of financial year meant scope must be realistic and manageableSlide8
Removal of individual log in and passwords consolidating access into one user name and password for all resources
A complete solution with resources available onsite, remotely or by mobile device
A highly customisable service tailored to comply with DSTO’s requirement for security and privacy
Significant assistance with set up and maintenance with Australian based supportCapacity to ensure improved compliance with e-resources license management Slide9
OpenAthens
offers a straightforward self registration process with authentication available from numerous starting points:
Individual databases, eJournals or eBooksPublisher platformsLinks in Google ScholarWeb Scale Discovery Layer Slide10
Compatibility with existing infrastructure
Sophisticated functionality and scholarly focus
Rigorous security controls and policies Powerful way of library going to client Quality staff selected e-resources and cutting edge technology combine to empower clientsContent easily exposed and utilised
EBSCO Discovery ServiceSlide11
Phase One: Registration Forms and LinksSlide12
Rebadging EDS
Name
chosen to reflect EBSCO Discovery Service’s ability to retrieve quality content that illuminates researchPositioning statement devised to reinforce purposeSlide13
Phase
Two: Technical
Implementation
Outsourcing to EBSCO Implementation Specialists
Collaborating with DSTO Graphic
Designers
and
web
E
xperts
Testing of OpenAthens (MD) and SearchLight across networks and browsersSlide14
Marketing
Coordinated marketing approach
Promotion of Roadshow across five national DSTO sites
Customised invitations and signature block banners
Training videos, online guidance FAQs developed for Library Web pageSlide15Slide16
Launch
16 June 2014 OpenAthens and SearchLight launched
245 clients attended roadshows with 25% of scientific community registered by end of weekNo requests for help received in first week50 000 searches performed in SearchLight Slide17
Post Launch
TroubleshootingUnexpected BenefitsMoving to close the project
Ensuring functionality of all e-resources Decommissioning redundant log in and passwordsDeveloping risk and disaster management plansReport writing and tracking strategic objectives Establishing take on work amongst staffSlide18
SearchLight Innovation Team
Staff to represent key business areas of Technical and Information Services and ERMAnalyse and make decisions regarding suggestions for improvement
Assume responsibility for supplier relationship management and publisher contentEffect changes to presence and appearance Expert in administration of services and attendant infrastructureSlide19
PromotionSlide20
Analysis of Services
Survey conducted November 2014 seeking to measure:
Usability satisfactionSuccess of marketing techniques and training toolsPerceived trends resulting from increased discoverability Slide21
Survey Results: O
penAthens
Ease of RegistrationSlide22
Survey Results: O
penAthens
Authentication PointSlide23
Survey Results: SearchLight
Ease of UseSlide24
Survey Results: SearchLight
Reason for UseSlide25
Lessons Learned
Client education needs to be continually reinforcedMarketing successes can be applied to other business areas of libraryInterlibrary loan proposal is changing
Clients enthusiastic about new offerings: “ This service is fantastic. I did a literature search this week using SearchLight and OpenAthens. Over three days I was able to pretty much complete my literature search. I very easily pinpointed key researchers and papers. To get to this point would have taken
me weeks or months in the past”Slide26
Conclusion
Objectives of project met with SSO Technology ensuring accessibility of resources via a single gateway
Quality staff selected resources and sophisticated technology have combined to empower library clients with research capability 24/7 ubiquitously DSTORL positioned favourably for the futureSlide27
Acknowledgments
Project Team members, Matthew Brightwell, Julie Davis &
Sue MaseyLibrary Staff of DSTORL for contributions to developments, marketing & training Minh Dang for graphic design and web expertiseMandy Furlan and Philip Keane for editorial adviceEBSCO staff, in particular, Belinda Kennedy and Alvet MirandaSlide28
Questions?
Jane Angel
jane.angel@dsto.defence.gov.au