Keystone Resort - PowerPoint Presentation

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Keystone Resort

Employee Welcome Packet

A NEW EMPLOYEE’S GUIDE TO KEYSTONE

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Welcome to Keystone Resort!

We are excited to have you as part of the Keystone team

. To make your transition easier, we have included some information that will help you settle in and enjoy your stay in

Keystone, Colorado. Come soak up the sun and enjoy the powder in Summit County - Colorado’s playground!

www.keystoneresort.com

Keystone Human Resources 970.496.4140KeyWage@vailresorts.com

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Table of Contents

STARTING WORK

9 Human Resources Completing Paperwork

PaychecksEmployee Perks and Benefits

Keystone Employee Center

10 I-9 Acceptable Documentation 11 Community Information

Mountain Living Post Office and Mailing Info Banks

Transportation

Community Resources

Trail Map

Area Maps

BEFORE YOU ARRIVEGetting to Keystone Arriving by PlaneDriving Directions What to Bring I-9 DocumentationMoney Personal Items7 Housing Employee Housing Housing in the Community8 Grooming Standards

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Colorado

Road Conditionswww.cotrip.org Within Colorado - 877.315.7623Outside Colorado - 303.639.1111Driving from Denver1. Drive west on I-70 about 70 miles.2. Exit 205 Dillon/Silverthorne.3. Turn left at the bottom of the ramp onto US Highway 6.

4. Continue 6.5 miles to Keystone.Arriving by PlaneDenver International Airport (DIA) is the nearest major airport to

Keystone, located about 80 miles east of Keystone. www.flydenver.com

Shuttle Services - CME Discount

All

active Vail Resorts employees are eligible for a discounted shuttle to Summit County through Colorado Mountain Express. You must provide your Employee

ID# at time of booking. If you are a new employee and do not have an Employee ID#, you can mention the fact that you are a new Vail Resorts

employee at the time of booking for

a one-way

service discount

from the airport to the resort.To book a reservation call CME Reservations - 970.754.7433

The discount is unavailable on peak days of Christmas/New Years holiday and additional weekends and/or peak days may be blacked out. Discount is subject to availability and is subject to change. Getting to HUMAN RESOURCES *Please refer to directions from Denver Human Resources: 0140 Ida Belle Drive, Keystone, Colorado 804351. Pass large Keystone sign on right and continue through stoplight.2. Continue approximately 2 miles.3. Turn right at East Keystone Road – follow signs for skier parking.(If you have gone onto Loveland Pass, you have travelled too far.)

4. Make immediate left on Gondola Road.5. Turn right at second entrance into River Run parking lot.6. Follow parking lot to far left.

7. HR is located in the Silver Mill building behind the bus stop under arched-entrance on the right. (If you enter courtyard you

have passed the office.)Getting to the HOUSING OFFICE *Please refer to directions from

Denver Housing Office : 0245 Tennis Club Road #201, Keystone, Colorado 80435

970.513.9331 / Sunrise_Apts@pinnaclefamily.com 1. Pass large Keystone sign on right and continue to stoplight.

2. Turn left on to Tennis Club Road.3. Pass gas station/convenience store on left.4. Take immediate left into what looks like a parking lot.5. Straight ahead is a dark red building with parking around it.This

is the Housing Office for

Sunrise, Tenderfoot, and Sagebrush.

*The office will give you directions to your assigned housing.

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Getting to KeystoneSlide5

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I-9 DocumentsPlease be aware that you must bring appropriate documents to complete I-9 verification. Please refer to the I-9 Acceptable Documentation section of this packet, or to page 9 of the following link for a list of acceptable documents for completion of paperwork: http://www.uscis.gov/files/form/i-9.pdf *Please note documents must be original (not copies) and must be unexpired.

Money

Be financially prepared. Plan ahead and have extra money for food, travel and housing

deposits. Deposits range

from $300

to much more for first, last and security. Remember, you are moving to a resort community -- therefore, the cost of living may be higher than expected. Please be prepared

to pay more for certain items such as food, gas, clothing, etc. It is recommended to

have $800

-$1,000 when you arrive.

*

Paychecks are distributed every 2 weeks. It is possible to work 2-3 weeks prior to receiving a paycheck.

If you plan to move before your start date, please realize that many positions are seasonal and few jobs are available during the off-seasons, which are usually mid-April to late June and mid- September to late November.What to BringSlide6

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Personal ItemsColorado weather changes frequently and drastically. Dress in layers to maximize your comfort. Our winter temperature regularly falls to zero degrees Fahrenheit (-18 C), so be prepared!Some Essentials:• Winter coat• Sweater, fleece or long underwear for layering

• Snow pants (windproof/water resistant)• Warm hat• Warm mittens/gloves• Warm (wool) socks• Warm boots with good traction/traction device for shoes• Sunscreen/lip balm (at least SPF 15 or higher)• Sunglasses

Suggested Gear:• Winter sports equipment(e.g. snowboards, skis, boots, helmet, goggles)

• Daypack (for keeping extra layers of clothing, water, and snacks)

• Hydration system (e.g. Camelback/water bottle)

*Outdoor gear is available for purchase and rental at various locations around the county. See Community Information for details.*COMPANY ISSUED UNIFORMS MAY NOT BE USED FOR PERSONAL USE

HelmetsAll Vail Resorts employees who ski or ride as part of their job such as Ski Patrollers, Ski and Ride Instructors, Lift Operators and Mountain Safety are required to wear a snow sports helmet while on duty. A helmet will be provided for all ski and ride positions at no cost to the employee. Employees who infrequently ski or ride for their jobs are able to

get

a “C” voucher for a discounted helmet from a VRR retailer.

All new employees that are provided a helmet must return their helmet along with their uniform at the end of the season.

What to BringSlide7

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Keystone Employee Housinghttp://www.skitownapartments.com/

All units are pet and smoking freeEmployee housing may be available to full-time employees depending on

availability. Bed space is limited and reservations at time of hire are required. To reserve a bed, you must be approved by your hiring manager (prior to your arrival),

complete the appropriate forms, and pay a deposit.

Rent

* per month varies by building and season. Please visithttp://www.skitownapartments.com or

contact 970.513.9331 for more specific information.

*

ONLY debit/credit card, check, or money order accepted

There

are scheduled room inspections in all units; you will be informed of the regular inspection schedule for your building at check-in. If you have questions about what the inspection standards are, contact

the housing office. Repeated violations may result in eviction and termination of employment. VAIL RESORTS HAS A ZERO TOLERANCE DRUG USE POLICY THAT ALSO APPLIES TO EMPLOYEE HOUSING.Most housing options come furnished and with basic kitchen appliances. However you will need to provide:• Dishes (plates, bowls, cups, glasses)• Utensils (spoons, forks, knives, can opener, and larger utensils)• Pots and pans, general kitchen supplies• Bedding• Towels• Paper products (toilet paper, paper towels, napkins)• Cleaning suppliesYou may want to bring items such as a blender, toaster, TV, DVD player, gaming console, radio, storage bins, etc. If you arrive and need basic items, the Employee Center provides move in baskets

for purchase. Quantities are limited. Call 970.496.4525Basket includes:• Laundry basket

• Pillow, twin sheet set• Towel• Pot/pan/storage containers• Dish set, cutlery, serving utensil• Sponge & dish towel

• Can openerHousing in the CommunityThere are many options in the surrounding communities for housing. Generally, a single-occupancy room with access to a bathroom will cost about $600-$800 per month (if not more). For a list of available rentals visit:

www.summitdaily.com or http://rockies.craigslist.org/ (High Rockies)

Please note, it can be difficult to find local housing which allows pets. Plan to spend extra time looking for housing, and extra money on deposits or rent if you are bringing your dog or cat.

Employees’ behaviors and conduct while occupying employee housing directly affect their job status and their eligibility to live in employee housing. Infractions of housing policies may lead to eviction and termination of employment. Loss of employment equals loss of housing.

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Grooming & Personal Appearance

Grooming StandardsIt is important that you show up for work prepared to provide our guests an Experience of a Lifetime. This includes ensuring our interactions with customers in both service and appearance are professional and friendly.

Serve others. Have fun. And, look good while doing your job!  

These are the basic presentation expectations. Please check with your manager for specific expectations that are required for your position and/or location based on business needs. When in doubt or if your appearance does not meet the requirements below, check in with your manager before you show up to work. If you come to work violating the policy listed below, you may not be permitted to start your shift.

Listed below are grooming standards that MUST be met prior to your HR paperwork session and/or New Employee Orientation

.

If you do not meet the grooming standards, you will not be able to start working. For more details, check

www.jobs.vailresorts.com

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Hair

Hair should be clean, professional and kept back from the face. Extreme styles (e.g. mohawks) are not permitted. 

Facial HairBeards, goatees, sideburns and mustaches are allowed up to ¾” length maximum and must be neatly trimmed at all times. Otherwise, staff should be clean-shaven. Extreme styles are not permitted.NailsFingernails should be clean and short or moderate in length. Polished nails should be maintained and in good condition.Jewelry & PiercingsAll jewelry must be professional in appearance. One small nose stud is allowed. Up to two earrings or one solid gauge up to ½” maximum in each ear is allowed. All other facial jewelry or visible body piercings, including additional nose rings, gauges and tongue studs are not permitted. Concealing jewelry with a bandage or other means is not permitted.  TattoosEmployees

may have visible tattoos, except on the face and neck area, that are in good taste and not offensive. An employee may be asked to cover their tattoo with clothing while on duty and must comply if requested.  

ClothingEmployees are expected to dress professionally and follow all reasonable personal care standards, including regular bathing to avoid offensive or excessive odors such as body odor and/or perfume and cologne.

 FootwearEmployees are expected to wear footwear appropriate for their position and in good condition.  

UniformsCertain positions require employees to wear a uniform while working. Employees are expected to wear uniforms in the appropriate manner. Nametags must be worn and jackets zipped up to above nametag level. Promotional clothing that displays a message or promotes brands other than Vail Resorts and its strategic partners may not be worn while in uniform. All hats, where permitted, must be worn facing forward.

In addition, employees are expected to use appropriate equipment while on duty or in uniform and must keep their uniforms, helmets and equipment free of inappropriate or offensive images, stickers or statements, including anything promoting brands other than Vail Resorts and its Strategic Partners.Slide9

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Human Resources

Human Resources - 970.496.4140Monday - Friday, 8:00am - 5:00pm(HR is open on Saturdays during the winter season November - April)Prior to your arrival at Keystone, please contact your hiring manager to confirm your scheduled paperwork session and/or New Employee Orientation. New Employee Orientation is required for new employees and will help orient you to Keystone and Vail Resorts.

All paperwork must be completed at a paperwork session prior to starting work.

Completing Paperwork

All employees are required to complete paperwork before starting work.

You will need to provide the proper identification for your paperwork to be processed. Please refer to page 9 of the following link for a list of acceptable documents for completion of paperwork.http://www.uscis.gov/files/form/i-9.pdf

Social Security CardsSocial Security Administration Office (Denver) - 800.772.1213

13151 W. Alameda Parkway

Lakewood, CO 80228

If you have not worked in the United States before or do not have a Social Security card, you will need to apply for one when you arrive. HR will issue you a temporary number while your application is being processed. Call the Social Security Administration Office for more information.

Paychecks

The pay week is Saturday through Friday. Paychecks are distributed every two weeks through your manager. Pay days are every other Friday. Please be aware that it may be 2 to 3 weeks before you receive a paycheck. Additionally, our positions are weather dependent; hours may be lower in parts of the season. Hours may also be higher during holidays and busy periods. Employee Perks & BenefitsVail Resorts is committed to providing exceptional experiences for its employees. All employees have a variety of benefits and perks available to them. An employee’s eligibility for benefits and perks will vary with employee classification. You will receive additional information when you complete your paperwork and during New Employee Orientation.Some perks include:A multi-mountain ski/ride pass for employee and verified dependents Discounted tickets for friends and familyTwo free ski and snowboard lessons per month (except blackout dates)Discount on food items at company operated food courts and restaurantsRetail and rental discounts at our Specialty Sports Venture locations -

www.ssv.netFor more information, check out www.vailresortshealth.com

Keystone Employee Center - 970.496.4525KeystoneEmpCenter@vailresorts.com

• Issues employee ID/ski pass (and discounted lift tickets for qualified employees)• Uniform distribution for mountain employees • Internet access for employees (computer stations and Wi-Fi), copier, printer, and fax.

• Discounted ski/ride trips to other Colorado resorts• Supper Club - $3 meals. Supper Club is every Wednesday from November through March.Directions to Employee Center*Please refer to directions from Denver.

1. Pass large Keystone sign on right and continue to stoplight.2. Turn left on to Tennis Club Road.3. Then take first left; Employee Center will be on the left next to Keystone Grocery.Slide10

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I-9 Acceptable Documentation

Please be aware that you

MUST

bring appropriate documents to complete I-9 verification.

Please

refer to the list on the left or to page 9 of the following link for a list of acceptable documents for completion of paperwork: http://www.uscis.gov/files/form/i-9.pdf

Please note documents must be original (not copies) and must be unexpired. Slide11

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Community Information

Altitude & Health IssuesAbove 8000 feet, the altitude can affect anyone from lower elevations. Adverse symptoms may include headaches, nausea, loss of appetite, restless sleep, coughing, and difficulty in breathing. If symptoms persist, seek medical attention.• Reduce alcohol, caffeine and salty foods.

• Drink 3 or 4 times more water than usual.• Eat high carbohydrate meals, limited fat and protein, for the first few days at altitude.• Take it easy if you are tired.

• Do not push the limits of your physical capabilities.

Sun Protection

Overexposure to the sun’s ultraviolet (UV) radiation can lead to sunburns and skin cancer.• Protect yourself 365 days a year.• Wear sunscreen or protective clothing, UV-blocking sunglasses and a hat.• Select sunscreen that blocks UVA and UVB rays, with a sun protection factor (SPF) of at least 15 or higher.

Variable Mountain Conditions• The alpine environment offers extreme and variable weather conditions which can change quickly.

• Know your surroundings.

• Check skin frequently for signs of frostbite (use the buddy system).

• Take frequent “warm-up” breaks.

• Dress properly (layers) for the conditions and anticipate changes.• Pay attention to slippery or snowy walkways, to avoid slips and falls.

Post Office Boxes & Mailing InformationThere is very limited mail delivery in Summit County and its towns. Most residents rent a post office box. To get a PO Box, you will need a photo ID and proof of residency in the area (lease, utility bill, etc). Boxes range from $27 for 6 months to $54 for a year. Post Office hours of operation are:Monday - Friday, 9am - 5pmSaturday, 10am - 12pm*Post Office Boxes may be accessed at any time.If you do not have a PO Box, mail can be received at the Post Office if addressed the following way:General DeliveryC/O NameDillon, Colorado 80424*You will need to bring ID with you to pick up the package.Post Offices:Dillon - 970.513.8282Silverthorne - 970.468.5774Frisco - 970.668.2089Keystone Employee Housing DOES NOT accept mail. It does accept packages, but only UPS or FedEx. The package must be addressed to the tenant’s name – and sent to:Tenant’s Name0065 Tennis Club RdKeystone, CO 80435Slide12

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BanksTo open a bank account you will need to show a photo ID and will need to have a United States address. You can choose to have your paychecks deposited directly into your bank accounts. Direct Deposit is available online at www.my.vailresorts.com

The following are banks in the area: (this is not an inclusive list)DillonAlpine Bank - 970.468.4701 or 888.425.7463Wells Fargo (inside City Market) - 970.468.7929 (for more info on opening an account contact 970.250.3398)Silverthorne

1st Bank - 970.468.8067US Bank - 970.468.1300Grocery Stores & Pharmacies

Dillon

City Market - 970.468.2363

300 Dillon Ridge RoadDillon, Colorado 80435FriscoSafeway - 970.668.51441008 N Summit BoulevardFrisco, Colorado 80443Both stores will cash payroll checks for a fee.

General ShoppingClothing, household supplies, food, pharmacy, photo services, etc.

Frisco

Wal-Mart - 970.668.9281

840 N Summit Boulevard

Frisco, Colorado 80443SilverthorneTarget - 970.468.2268715 Blue River ParkwaySilverthorne, Colorado 80498

Hospitals/Medical FacilitiesEmergency CareSt. Anthony’s Summit Medical Center970.668.3300340 Peak One DriveFrisco, Colorado 80443On-Mountain InjuriesKeystone Medical Center(Mountain House Base Area)970.468.66771252 County Road 8Keystone, Colorado 80435*Only open during ski seasonHigh Country Health Care970.468.1003265 Tanglewood LaneSilverthorne, Colorado 80498Internet AccessKeystone Employee Center970.496.4525

Summit County Public LibrariesFrisco970.668.555537 Peak One Drive

Frisco, Colorado 80443Silverthorne970.468.5887651 Center Circle

Community Information Slide13

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Transportation Designated routes throughout the seasonKeystone Transportation - Free Service Within Keystone970.496.4200

Summit Stage – Free Bus Service Around Summit County970.668.0999 / www.summitstage.com Schedules are available at the Employee Center and HR office.Department of Motor Vehicles

You have 30 days from when you move here to change your driver’s license and license plates. Division of Motor Vehicles:

Driver's License

Identification Cards

0037 Summit County Road 1005Frisco, CO 80443970.668.5015

Dept. of Revenue:Registration

Titling

Plates

208 East Lincoln Ave.

Breckenridge, CO 80424970.668.5623Outdoor Gear & Rental

Many stores throughout the community sell both new and used equipment, and provide seasonal rentals. Once you are an employee and you receive your Employee ID, you can receive discounted rates at Mountain Sports Outlet in Silverthorne as well as in any Keystone Sports. HotelsIf you are arriving with people (e.g. parents/friends) and need hotel accommodations, the following are some hotels in the area. KeystoneKeystone Lodge & Spa - 970.496.4000Keystone Inn - 970.496.4000DillonBest Western - 970.468.2341 or 800.727.0607Comfort Inn - 800.228.5150SilverthorneDays Inn - 970.468.8661Riverside Lodge – 970.468.6336 / 970.485.9815Alpen Hutte Lodge Hosteling - 970.468.6336

Community Information Slide14

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*Keystone has the largest night ski operations in Colorado. Watch the sun set on a pair of skis while cruising down a freshly groomed run, or

sessioning

our terrain park.Slide16

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