Dr Girdhar J Gyani DGAHPI Good quality means providing patients with appropriate services in a technically competent manner with good communication shared decision making with cultural sensitivity and with greatest efficiency ID: 552682
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Slide1
Role of Administrator in Quality Improvement
Dr. Girdhar J. GyaniDG-AHPI Slide2
“Good quality means providing patients with appropriate services in a technically competent manner, with good communication, shared decision making, with cultural sensitivity and with greatest efficiency.”
Institute of Medicine, 2001
Quality In HealthcareSlide3
Accreditation relies on establishing technical competence of healthcare organization in terms of accreditation standards in delivering services with respect to its scope. It focuses on learning, self development, improved performance and reducing risk. Accreditation is based on optimum standards, professional accountability and encourages healthcare organization to pursue continual excellence
AccreditationSlide4
Systems are defined
What, Who, HowSystems are implemented understood & owned by stake holders
Systems
are Established / Institutionalized
Transparent Dynamic Objective
Accreditation also means
putting systems in placeSlide5
Patient Safety
Physician
Surgeon
Nursing
Staff
Paramedical Staff
Logistics
Management
Accreditation Slide6
PATIENTS / ASSOCIATES
PATIENT REGISTRATION
DAY TO DAY MONITORING
OPD ADMISSION
OPD CONSULTATION
DISCHARGE CERTIFICATE
FEE COLLECTION
FRONT LINE STAFF
REGISTRATION ,PARAMEDICAL, NURSES, REDSIDENT
CONSULTANT / DOCTORS
CEO/HODs
EMPOWERMENT
PATIENT REGISTRATION
DAY TO DAY MONITORING
OPD ADMISSION
OPD CONSULTATION
DISCHARGE CERTIFICATE
FEE COLLECTION
FRONT LINE STAFF
REGISTRATION PARAMEDICAL
, NURSES,
REDSIDENT
CONSULTANT / DOCTORS
CEO/HODsSlide7
GOAL KEEPER
BACKS
MIDFIELD
FORWARDS
C
PARA-MEDICAL
NURSING
RESIDENTS
CONSULTANTS
Football Vs Hospital FootballSlide8
quality in healthcare services
Quality (Patient Safety) and affordability are major challenges.
It is reported that millions of medical errors are being observed annually in developed and developing nations.
We need to institutionalize quality in all clinical and managerial processes. Slide9
Can We All Agree: Healthcare Delivery
Has become a team workHas become more complex and tech drivenIs under lot of regulations and pressurePatients and family has huge expectations
We haven't prepared ourselves for change
Doctors need to be the leaders of the change
Doctors need to acquire newer skillsSlide10
Regular Meetings
Chair Specialty HODClinical and Non-Clinical Depts.All StakeholdersAnalysis of dataFocus on outcomes
Quality V/S Cost
10
DRIVERS OF QUALITY
OPERATIONAL EXCELLENCE
MEETINGSSlide11
Departmental KPIsDocumentation Accuracy Internal Audit FindingsMortality and Morbidity
Incidents Reported
Process improvement initiatives/gaps
Training CompliancePatient and Consultant’s Feedback Patient Education Material
Statutory
Compliances
Operational Concerns of the Department
11
AGENDA of MEETSlide12
Policy to be Patient Centric
Quality and SafetySystems and ProcessesEffectiveness and EfficiencyEmployee Morale and Satisfaction
Organization Climate
Patient Satisfaction
Managers can Influence:Slide13
13
Quality Care (Role of Administration)Access and Continuity of Care
Minimum Waiting Time
Information Management /Signage
CommunicationAncillary ServicesPatient Rights and EducationResponsibility of Management
Facility Management and Safety
Human Resource ManagementSlide14
Any
Questions
?
Thank you
gyani@ahpi.in
www.ahpi.in