Welcome Advisors Objectives In this training you will learn What roles you play in managing appointments and alerts How to set up a Starfish profile to personalize your experience How to set up Office Hours ID: 561285
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Starfish Training
Welcome AdvisorsSlide2
Objectives
In this training you will learn:
What roles you play in managing appointments and alerts
How to set up a Starfish profile to personalize your experienceHow to set up Office HoursHow to document AppointmentsHow to raise and clear alerts
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What is Starfish?
We are.
A Student Success Company
We believe. The campus community engaged with a student will lead to that student’s success.We help academic institutions.Identify. Which students are at risk now?Guide. Where do I go to get/offer help? Connect. When can I get help?Optimize. How are services performing?Slide 3“I made a difference for that one.”Slide4
Starfish – Advisor roles
Advising roles can:
Set up profile and office/service hours Manage alerts, document activities and communicate with students.
Manage assigned cases and provide advising services to studentsConnect students to other available servicesReview student information of assigned students or students in their areaCreate and document appointmentsSlide 4Slide5
Starfish – Front Desk roles
Front Desk roles can:
Manage calendars and appointments for AdvisorsManage a waiting room kiosk and student queue
Assist students who sign in at an Advising CenterAdd notes to student foldersSlide 5Slide6
Starfish – Instructor role
Instructors can:
Set up office hours and a profile that students can seeRaise alerts.
Respond to progress surveysCommunicate with their students via StarfishMake appointments with their students and document outcomesGuide their students to information about available servicesReview student information of students enrolled in his/her courses Slide 6Slide7
Starfish – Student
All students who are Starfish users can:
Set up a profile and communications preferencesMake and Track appointments with advisors or others in their ‘success network’
Review flags/kudos raised and respondFind and connect to recommended /available servicesSlide 7Slide8
Try it!
Login using your normal network id and password
In production, you will have a link to Starfish We are logging into the TEST version of Starfish
DO NOT COPY/SAVE the URL we are using today for later use. You will be connecting to the test site. Items you create today that generate email will be sent to Patty Take because the system is in silent mode. When you sign in to the live system, emails will be generated and sent to students/staff based on the configuration of each itemThe data in your test system is recently pulled from production. Student information such as ids etc. should be treated with careSlide9
Office Hours Wizard on First time Log inSlide10
Your Starfish DashboardSlide11
Profile – Institutional ProfileSlide12
Appointment PreferencesSlide13
Email Notification PreferencesSlide14
Starfish NavigationSlide15
Calendar Manager’s ViewSlide16
Creating an AppointmentSlide17
Reserved Time and Walk-in MeetingsSlide18
Appointment e-mailSlide19
Student Folder ViewSlide20
Using the Kiosk and Waiting RoomSlide21
Using the Kiosk and Waiting RoomSlide22
Using the Kiosk and Waiting RoomSlide23
Using the Kiosk and Waiting RoomSlide24
Student Folder - Add a noteSlide25
My Students Slide26
Respond to Progress SurveysSlide27
Respond to a Progress SurveySlide28
Confirm submission of a Progress SurveySlide29
Open Progress SurveysSlide30
SIUE Tracking Items
Flag Name
Description
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Raising a Flag
From the Student list or from the individual student’s folderSlide32
Raising a FlagSlide33
Viewing a Raised Flag – Student FolderSlide34
Clear Flag and Close LoopSlide35
Student View – initial LogonSlide36
Student View - DashboardSlide37
Review
Review
What are some features in Starfish that you will use in your role
Who are the primary raisers of flags? Who are the primary responders? What can the student do themselves? What are your biggest questions right now?
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You are ready to begin utilizing Starfish!
Congratulations!
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Support
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Having trouble?Search the KnowledgeBase for help: kb.siue.edu
Call the SIUE Help Desk: 650-5500
Contact ITS Training for individual training:
ITStraining@siue.edu