PPT-Quality Improvement and Performance Management in the WIC Clinic:

Improving Customer Service and Staff Performance Todd Kirkpatrick MS RD LD Director of Health Promotion Licking County Health Department Quality Improvement and Performance Management in the WIC Clinic. SOCIAL FRANCHISE PROJECT. 2014 Global Conference on Social Franchising for Health. Mactan. Island, Philippines. 22-24 October 2014. Dr Andrew K L Robinson, . Anita du . Toit. , Dr . Uma. . Nagpal. PROBLEM STATEMENT. Reproductive Health Programs. Oregon Reproductive Health Program, Public Health Division . LEARNING OBJECTIVES. List 3 benefits of establishing and implementing a Quality Improvement Plan. List 3 Quality Improvement principles. Chapter 9. Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.. You should be able to:. LO 9.1 Discuss the philosophies of quality gurus. Svilena Simeonova. 1. CONTENTS. Quality of Internal Audit – review . L. egal and methodological framework. Quality Assurance and Improvement Program (QAIP). Internal assessments. External assessments. USAID’s experience improving the quality of care in low and middle income countries. Applying Science to Strengthen and . Improve Systems (ASSIST) Project . 2. Approaches to Improving Health Care Processes (Quality). Improvement and Education. “Moving From Quality Measurement to Continuous Performance Improvement”.  . September 14-16, 2011. September 15, 2011. James L. Holly, MD. CEO, Southeast Texas Medical Associates, LLP. Reproductive Health Programs. Oregon Reproductive Health Program, Public Health Division . LEARNING OBJECTIVES. List 3 benefits of establishing and implementing a Quality Improvement Plan. List 3 Quality Improvement principles. Course Objectives. Provide an overview of Performance Management at UP. Understand Managers’ Performance Management Roles and Responsibilities. Tips for Effective . P. erformance . M. anagement. Key Components of Performance Management . Presenting. iRaise the Rates. Champions Training Program . MedConcert. Platform. CECity | ACP | QHC | Pfizer. Presentation and Discussion. Confidential – Not for Distribution. The Elephant in the Room: . Presenting. iRaise the Rates. Champions Training Program . MedConcert. Platform. CECity | ACP | QHC | Pfizer. Presentation and Discussion. Confidential – Not for Distribution. The Elephant in the Room: . A short questionnaire to identify the appropriate process to follow when beginning a scholarly activity. The general characteristics of quality/performance improvement and clinical research activities are for use by the Institutional Review Board, administrative reviewers, investigators, and improvers are reviewed here. . The Public Health Performance . Management System Framework. These slides were developed . through a . cooperative agreement . with the Centers for Disease Control and Prevention’s . (. CDC’s) Office of State, Tribal, Local, and Territorial... Benchmarking Website to . Track and Facilitate . Performance Improvement. Anne-Marie J. Audet, M.D., . Sc.M. ., S.M. .. . . . Academy Health Webinar. January 17. th. 2013. Learning Objectives. Overview of WNTB.org, one of six national quality... Presented By. K. Gayathri Devi, M. Pharm.,. Assistant Professor,. Department Of Pharmaceutical Analysis,. MAM College Of Pharmacy,. Kesanupalli.. The “total quality” philosophy came to wide spread prominence in 1980’s.