PPT-Quality Improvement and Performance Management in the WIC Clinic:

Improving Customer Service and Staff Performance Todd Kirkpatrick MS RD LD Director of Health Promotion Licking County Health Department Quality Improvement and Performance Management in the WIC Clinic. When Talking the TALK . ………Doesn’t Help you Walk the Walk. . WIC SPEAK. What is WIC SPEAK anyway?. WIC Speak. . Jargon . . Occupational or technical terms used in a specific work place that help us communicate quickly and simply with one another.. . . . + Outlook to LS1 activities:. . . - Short introduction to WIC systems. - Booster renovation. - Linac 4. - HIE-ISOLDE. - PS. . - Other projects. . - SPS: See Yan’s dedicated presentation. . Proof Required at Certification. . UPDATED 9.22.16. Topics. Proof of ID. Proof of Address. No proof . Proof is Required - Certifications. Proof of ID, Address, and income . April 2016. CIVIL RIGHTS . rEGULATIONS. Title VI – Civil Rights Act of 1964 – . Race, color, national origin. Title IX of the Education Amendments of 1972. . –. . Sex. Section 504 of the Rehabilitation Act of 1973 – . Improving the Effectiveness of Childhood Obesity Counseling. Strong4Life Provider Training. Strong4Life WIC Program . Objectives. Improve client centered counseling skills of WIC staff to facilitate behavior change and the incorporation of healthy habits. April 2016. CIVIL RIGHTS . rEGULATIONS. Title VI – Civil Rights Act of 1964 – . Race, color, national origin. Title IX of the Education Amendments of 1972. . –. . Sex. Section 504 of the Rehabilitation Act of 1973 – . A Presentation to Minnesota WIC Local Agencies. Introduction. eWIC: From the Local Agency Perspective. 2. About MAXIMUS. Provides eWIC planning and technical assistance. More than 15 years experience with eWIC. Georgia DPH WIC Conference. Ondray Jennings, Deputy Inspector General. August 24-25 , 2015. Types of Participant Fraud/Abuse . Enrollment at More than One WIC Clinic. Reporting False Income/Household Size. Nutrition Services Directors. Deborah Dalambert, MPH. September 13. th. , 2016. Goal. . To develop . a . user friendly WIC Policy and Procedures Manual. Approach to Development. Measures for developing the new policy and procedures manual:. . WIC’s mission is to safeguard the health of low-income women, infants, and children up to age 5 who are at nutrition risk by providing nutritious foods to supplement diets, information on healthy eating, and referrals to health care.. Infant Year Report. 2017 National WIC Association. Annual Education and Training Conference & Exhibits. Courtney Paolicelli, USDA FNS. Nancy Weinfield, . Westat. Shannon Whaley, PHFE WIC. 1. Purpose. A Presentation to Minnesota WIC Vendors. Introduction. e-WIC: From the Vendor Perspective. 2. About MAXIMUS. Provides e-WIC planning and technical assistance. More than 15 years experience with e-WIC. into Piedmont Athens Regional Medical Center. Nutrition Services Directors. Ann Sears, M.Ed, CLC. September 7, 2017. Objectives. Describe what Athens is doing to expand WIC services in the hospital. . VENA is not a script of questions that must be asked of every participant at every visit; it is a method for initiating and sustaining converssense of ownership and involvement in her/his WIC experien