PPT-From indifference to delight

Gauging users preferences using the Kano Model Gaby Castro Gessner Director of Assessment amp Planning Cornell University Zoe Chao User Experience Librarian Penn State University What is . com wwwyellandandpappscom Office use only taken send referral brPage 1br Roast Beef Delight Oh La La Le Grand Croissant California Dreaming Le Club Croissant Turkey Florentine Reuben Croissant Chicken Salad Croissant Tuna Melt Wraps Pastrami Melt Veggie Cr dis. -satisfying experience . . . Customer Recovery. The . famous. “Mona Shaw”. How the Company Failed Mona. Receptionist wasn’t equipped to deal with exceptions. Mona felt ignored. No expression of apology or empathy. In Him is all my happiness. For He has made me beautiful. And bright in robes of righteousness. I delight greatly in the Lord,. I delight greatly in the Lord.. Filthy rags, He changed for riches.. Gave me honor for my shame. Curve . Analysis. ASSUMPTION OF INDIFFERENCE CURVE. ANALYSIS.. 1. A consumer is assumed to buy any two goods in combinations.. 2. A consumer can rank the alternative combinations and compare their level of satisfaction, and he prefers a combination providing a higher level of satisfaction.. Topic 3. Outline. Concepts—definition/illustration. Indifference map. Slope of indifference Curve/MRTS. DMRTS/reasons. Assumptions of Indifference curve. Properties of Indifference Curve. Budget . line. Lecture# 5. Consumer behavior. O. rdinal Approach/ Indifference Curve Analysis. Indifference Curves. Indifference analysis . is an alternative way of explaining consumer choice that does not require an explicit discussion of utility.. Founders: Samantha, lenny, kanyile, Eli . Mission statement. Our statement is for friends and staff to get to get together and have a nice cup of Lemonade.. Business objective. Our Business objective is to sell 100$ worth of lemonade in one week.. 14. February 26. th. , 2014. Lecture . 16. Ch. . 9. . Ordinal Utility:. Indifference Curve Analysis. Indifference . Curves. An . indifference curve. . represents all the combinations of the two goods amongst which. 3.1 Consumer Preferences. 3.2 Budget Constraints. 3.3 Consumer Choice. 3.4 Revealed Preference. 3.5 Marginal Utility and Consumer Choice. 3.6 Cost-of-Living Indexes. Consumer Behavior. ●. . theory of consumer behavior . Warm-up Question. What do dating and marriage have to do with economics? . Scarcity. Choice. Utility maximization . Economics and Marriage. A market is any mechanism or institution that brings buyers together with sellers. What is “Indifference”? . indifferent: . 1 having or showing no partiality, bias, or preference; neutral 2 having or showing no interest, concern or feeling; uninterested, apathetic, or unmoved. .. Consumer Choice. Postulate: . an unproved and indemonstrable statement that should be taken for granted: used as an initial premise or underlying hypothesis in a process of . reasoning. Consumer choice postulate: People choose from available options to maximize their well-being (utility).. Introduction. Supply and Demand Models (Ch. 2) are useful for analyzing economic questions concerning markets.. How will increasing the real wage affect output?. In these models we summed each individuals demand to obtain the market demand curve..