Change Management The Project Manager as an Agent of Change
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Change Management The Project Manager as an Agent of Change

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Change Management The Project Manager as an Agent of Change




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Presentation on theme: "Change Management The Project Manager as an Agent of Change"— Presentation transcript:

Slide1

Change Management

The Project Manager as an Agent of Change

Mary T. Dirlam, PMP

Thursday, July 19, 2012

Slide2

What do all projects have in common?

Projects

introduce

change

PMs

deliver projects

PMs

are therefore

Agents

of

Change

Slide3

What is Change?

Standard definition:

A transformation, modification or alteration

Our Reality:

Making people

do something different

than

how

they are

used to doing it

Slide4

What is Change Management

Countering

the natural organizational resistance to

change

Pioneers:

Elisabeth

Kubler-Ross

: worked with terminally ill patients

Spencer

Johnson

: writer of business fables

John P.

Kotter

: Harvard Business School professor and organizational change expert

Slide5

Kubler-Ross: Phases of Grief

Denial

“This

isn’t

happening”

Anger

– “Why is this happening?”

Bargaining

– “I’ll do anything to delay/stop this from happening”

Depression

– “Why bother if this is happening anyway”

Acceptance

“This is going to happen, and everything will be OK”

Slide6

Spencer: “Who Moved My Cheese”

Change Happens

– They keep moving the cheese

Anticipate Change

– Get ready for the cheese to move

Monitor Change

– Smell the cheese so often you now when it is getting stale

Adapt to Change Quickly

– The quicker you let go of the old stale cheese the sooner you can enjoy the new fresh cheese

Change

– Move with the cheese

Enjoy Change

– Savor the adventure and enjoy the taste of the new cheese

Be Ready to Change Quickly and Enjoy It Again

– They keep moving the

cheese

Slide7

Kotter: “Leading Change”

Create a sense of

urgency

– Why this is important

Develop a guiding

coalition

– How will this be implemented

Develop a vision for the

future

– What will things look like after this is implemented

Communicate the

vision

– What you need to know about what we are implementing

Empower broad-based

action

– How you can have an impact

Generate short-term

wins

– What can we achieve now

Don’t let

up

– How to stay committed

Make it stick in the organizational

culture

– How this is part of the organization’s long-term plan for success

Slide8

How does Change Management fit into Project Management?

How do we define project success

?

How are long-term usability and customer satisfaction factored

in?

Who owns change management – PM or stakeholders? Or is it a partnership

?

Slide9

Change Management as Partnership

Engage Operations Management early

Leverage Subject Matter Experts from the business

Provide regular communications to business stakeholders and impacted business units

The role of Business Process Design

Shared ownership of training

Communications planning with an eye on change

Change Management as part of Project Management

Slide10

Project

Knowledge Areas

Integration Management

Scope Management

Time Management

Cost Management

Quality Management

Human Resource Management

Communications Management

Risk Management

Procurement

Management

Slide11

Defining a Change Management

Knowledge Area

Change Planning

– create a change management plan for how changes to current processes will be documented and communicated to project stakeholders

Change Definition

– identify and document processes and procedures that will be impacted by the implementation of project deliverables

Control Change

execute change management as defined in the change management plan

Change Verification

– document the impact of the project deliverables and the effectiveness of the change management plan for lessons learned

Slide12

1. Change Planning

Inputs

Enterprise

Environmental Factors

Organizational

Process Assets

Project

Communications Plan

Project

Timeline

Tools

and Techniques

Expert Judgment

Templates

, forms and standards

Outputs

Change

Management Plan

Slide13

2. Change Definition

Inputs

Organizational

Process Assets

Project

Scope Statement

Approved

Change Requests

Tools

and Techniques

Product

Analysis

Process

Analysis

Expert Judgment

Outputs

Process Documentation – Current State

Process Documentation – Future State

Slide14

3. Control Change

Inputs

Change

Management Plan

Completed

Deliverables

Process

Documentation

Tools

and Techniques

Organizational

Process Assets

Expert Judgment

Templates

, forms and standards

Outputs

Approved

Communications

Slide15

4. Change Verification

Inputs

Approved

Communications

Stakeholder

Feedback

Tools

and Techniques

Process

Analysis

Outputs

Change

Management Plan Updates

Communications

Management Plan Updates

Organizational

Process Assets Updates

Slide16

Additional Reading

On Death and Dying

– Elisabeth Kubler-Ross

Who Moved My Cheese?

– Spencer Johnson

Leading Change

– John P. Kotter

A Pocket Full of Change

– Peter de Jager