Mary T Dirlam PMP Thursday July 19 2012 What do all projects have in common Projects introduce change PMs deliver projects PMs are therefore Agents of Change What is Change ID: 752927
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Slide1
Change Management
The Project Manager as an Agent of Change
Mary T. Dirlam, PMP
Thursday, July 19, 2012Slide2
What do all projects have in common?
Projects
introduce
change
PMs
deliver projects
PMs
are therefore
Agents
of
ChangeSlide3
What is Change?
Standard definition:
A transformation, modification or alteration
Our Reality:
Making people
do something different
than
how
they are
used to doing itSlide4
What is Change Management
Countering
the natural organizational resistance to
change
Pioneers:
Elisabeth
Kubler-Ross
: worked with terminally ill patients
Spencer
Johnson
: writer of business fables
John P.
Kotter
: Harvard Business School professor and organizational change expertSlide5
Kubler-Ross: Phases of Grief
Denial
–
“This
isn’t
happening”
Anger
– “Why is this happening?”
Bargaining
– “I’ll do anything to delay/stop this from happening”
Depression
– “Why bother if this is happening anyway”
Acceptance
–
“This is going to happen, and everything will be OK”Slide6
Spencer: “Who Moved My Cheese”
Change Happens
– They keep moving the cheese
Anticipate Change
– Get ready for the cheese to move
Monitor Change
– Smell the cheese so often you now when it is getting stale
Adapt to Change Quickly
– The quicker you let go of the old stale cheese the sooner you can enjoy the new fresh cheese
Change
– Move with the cheese
Enjoy Change
– Savor the adventure and enjoy the taste of the new cheese
Be Ready to Change Quickly and Enjoy It Again
– They keep moving the
cheeseSlide7
Kotter: “Leading Change”
Create a sense of
urgency
– Why this is important
Develop a guiding
coalition
– How will this be implemented
Develop a vision for the
future
– What will things look like after this is implemented
Communicate the
vision
– What you need to know about what we are implementing
Empower broad-based
action
– How you can have an impact
Generate short-term
wins
– What can we achieve now
Don’t let
up
– How to stay committed
Make it stick in the organizational
culture
– How this is part of the organization’s long-term plan for successSlide8
How does Change Management fit into Project Management?
How do we define project success
?
How are long-term usability and customer satisfaction factored
in?
Who owns change management – PM or stakeholders? Or is it a partnership
?Slide9
Change Management as Partnership
Engage Operations Management early
Leverage Subject Matter Experts from the business
Provide regular communications to business stakeholders and impacted business units
The role of Business Process Design
Shared ownership of training
Communications planning with an eye on change
Change Management as part of Project ManagementSlide10
Project
Knowledge Areas
Integration Management
Scope Management
Time Management
Cost Management
Quality Management
Human Resource Management
Communications Management
Risk Management
Procurement
ManagementSlide11
Defining a Change Management
Knowledge Area
Change Planning
– create a change management plan for how changes to current processes will be documented and communicated to project stakeholders
Change Definition
– identify and document processes and procedures that will be impacted by the implementation of project deliverables
Control Change
–
execute change management as defined in the change management plan
Change Verification
– document the impact of the project deliverables and the effectiveness of the change management plan for lessons learnedSlide12
1. Change Planning
Inputs
Enterprise
Environmental Factors
Organizational
Process Assets
Project
Communications Plan
Project
Timeline
Tools
and Techniques
Expert Judgment
Templates
, forms and standards
Outputs
Change
Management Plan
Slide13
2. Change Definition
Inputs
Organizational
Process Assets
Project
Scope Statement
Approved
Change Requests
Tools
and Techniques
Product
Analysis
Process
Analysis
Expert Judgment
Outputs
Process Documentation – Current State
Process Documentation – Future StateSlide14
3. Control Change
Inputs
Change
Management Plan
Completed
Deliverables
Process
Documentation
Tools
and Techniques
Organizational
Process Assets
Expert Judgment
Templates
, forms and standards
Outputs
Approved
Communications
Slide15
4. Change Verification
Inputs
Approved
Communications
Stakeholder
Feedback
Tools
and Techniques
Process
Analysis
Outputs
Change
Management Plan Updates
Communications
Management Plan Updates
Organizational
Process Assets Updates
Slide16
Additional Reading
On Death and Dying
– Elisabeth Kubler-Ross
Who Moved My Cheese?
– Spencer Johnson
Leading Change
– John P. Kotter
A Pocket Full of Change
– Peter de Jager