PPT-Quality Assurance & Customer Service Presentation

Mahmoud Elhefnawi April 2013 Contents 2 Services process Model 3 Process development 6 Services KPI Small control loop 1 Quality Assurance organization chart 7 Audits Procedure large . *. Dr.N.K.Gupta. *Department of Medical Education Technology. *Department of Emergency Medicine. *Era’s Lucknow Medical College & Hospital, Lucknow 226 003. Quality Assurance. *Target Audience – Medical Faculty. for. Class D Payloads. . NASA Academy of Aerospace Quality (AAQ) Mini-Workshop. March 22. nd. , 2012. Jose Nunez, Ph.D., P.E.. KSC/UB. "What I lack in . Quality Assurance requirements, . I more than make up for in my uncanny ability to know my limitations." . *. Dr.N.K.Gupta. *Department of Medical Education Technology. *Department of Emergency Medicine. *Era’s Lucknow Medical College & Hospital, Lucknow 226 003. Quality Assurance. *Target Audience – Medical Faculty. Dr. Padraig Walsh. President, European Association for Quality Assurance in Higher Education (ENQA). AIC Conference, Riga, 30 November 2015. Berlin Communiqué (2003). Ministers . commit themselves to supporting further development of quality assurance at institutional, national and European level. They stress the need to develop mutually shared criteria and methodologies on quality assurance. Annual School of Addictions. May 3 – 4, 2015. Documentation Review. Section One. Medicaid Requirements. Every clinical record must include:. The Alaska Screening Tool (AST). All clients seeking services at a Community Behavioral Health Services clinic must complete the AST and it must be completed before are any assessments completed . Chapter 6. Learning Objectives. Describe and illustrate dimensions of service quality.. Use the service quality gap model to diagnose quality problems.. Apply . poka. -yoke methods to a service.. Perform service quality function deployment.. Brought to you by the QA team: . Liz . Dzabic, Quality Assurance . Coordinator; John Ragan, Quality Assurance Auditor. September 20, . 2013. We Will Cover Today . . . . Part I. . Quality Assurance at . Suraj. Social Franchise model . Authors: Xaher Gul, Komal Daredia, Saeed Qureshi, Asma Balal, Shahida Naqvi . Background Information. MSS Service Delivery Network. Field Worker. 126 Providers. 12. Sindh. of service delivery process. Chap. 6. Defining Service Quality. Moment of truth. Customer contact. Perceived quality. Expectation . Perceived Service Quality. . Word of . mouth. Personal . needs. Past . Describe the five dimensions of service quality.. Use the service quality gap model to diagnose quality problems.. Illustrate how Taguchi methods and poka-yoke methods are applied to quality design.. Dr. Jean-Marie Jean-Pierre. Sherita Mance. Brian Villalva. Agenda. What is Customer Service?. Why Focus on Customer Service?. Service Quality. Give ‘em the Pickle Video!. Four Things Customers Want. McGraw-Hill/Irwin. Customer Perceptions of Service. Customer Perceptions. Customer Satisfaction. Service Quality. Service Encounters: The Building Blocks for Customer Perceptions. Chapter. 4. 4-. 2. Objectives for Chapter 4:. 1. 2020/3/4. Learning Objectives. Describe the five dimensions of service quality.. Use the service quality gap model to diagnose quality problems.. Illustrate how Taguchi methods and . poka. -yoke methods are applied to quality design.. This drive for excellence in quality and customer service enables us to continually improve the effectiveness of the quality management system.”. History/Vision. SSURANCE MANUFACTURING, INC.. Founded in 1966 .