Support is focused on the person GOOD Person centred support plans are in place Service Users sit on interview panels and ask their own devised questions ID: 593379
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Slide1
DRIVING UP QUALITY CODE: SELF ASSESSMENT
Support is focused on the person
GOOD
Person centred support plans are in placeService Users sit on interview panels and ask their own devised questionsService users have been supported to get marriedTraining has been provided in person centred support and planningService users are encouraged to widen their social networks
BAD
Service users don’t generally choose who they live withNot all service users are actively involved in recruitment and selection of staffWe don’t always use enough innovative ideas to work with service users who are non verbal
Example of ‘good’
https://vimeo.com/67463273
Leighs story:Slide2
DRIVING UP QUALITY CODE: SELF
ASSESSMENT Leigh has a mild learning disability and sometimes displays risk
behaviour. Before coming to Life Opportunities Trust she was struggling to get the support she needed and all previous placements had broken
down.Local social services were concerned about her safety.Leigh now lives in her own flat in Kings Langley,Hertfordshire,with 24 hour support provided by Life Opportunities Trust.A small team of three support workers has got to know Leigh well.She is more relaxed and confident as a result and enjoys life far more now.Leigh is now learning to read and write and even has a part time job as a receptionist.She takes more pride in her appearance and regularly goes out to local shops and leisure facilitiesSlide3
DRIVING UP QUALITY CODE: SELF ASSESSMENT
2. The person is supported to have an ordinary and meaningful life
GOOD
Service users are encouraged to develop relationships and friendshipsService users are encouraged to use their voting rightsService users are encouraged and supported to maintain contact with friends and familyService users are encouraged to further develop their skills and education through work placements and college coursesService users are supported to maintain a healthy and active lifestyleService users are encouraged to choose and shop for,cook their own food and be involved in domestic chores around their own home
BAD
Some service users still attend communal day centresSome service users are not active enough in their local community Slide4
Example of ‘good’
Joanne and Lloyd started going out together a few years
ago.They met whilst living in the same residential home,in
Welwyn Garden City,where they still reside currently. They got engaged after a year,when Lloyd proposed to Joanne whilst they were on a day trip to Southend. The wedding plans began in earnest! Staff ensured that Joanne and Lloyd were supported to make decisions about location,date,invitations etc. Joanne picked a dress with the help of her keyworker. Lloyd was assisted to choose and buy his suit,and the couple picked their wedding bands together. The day itself ran very smoothly,and was emotional for all involved. Slide5
DRIVING UP QUALITY CODE: SELF ASSESSMENT
3. Care and support focuses on people being happy and having a good quality of life
GOOD
Staff receive training on person centred planningStaff receive regular and quality supervisions and annual appraisalsSupport plans are centred around the needs and wishes of the personStaff are nominated and put forward for company merit awards for going above and beyond the call of dutyBest practise
is celebrated in Team Meetings and Managers meetings,where innovations and ideas are discussed and shared
Staff are empowered through their supervisions and appraisals to make decisions and take control of situationsStaff receive a rigorous,thorough and inclusive induction with the organisationSlide6
BAD
Staffs non work related skills are not celebrated or
utilised enough
Job descriptions are devised by HR dept and service users are not involved enoughExample of ‘good’One of L.O.T.’s residential homes,Hewlitt,in Abbots Langley,came up with an innovation for maximising activities for the service
users.They built up a skill base of staffs hobbies and interests and then proceeded to utilise
these for activities in-house.For example,one of the staff has a passion for cooking and baking,so this was introduced to the service users with that staff member as a regular activity. Another staff member plays the guitar and regularly brings it in for musical sessions with the service users.
DRIVING UP QUALITY CODE: SELF ASSESSMENTSlide7
DRIVING UP QUALITY CODE: SELF ASSESSMENT
4. A good culture is important to the organisation
GOOD
A designated role has been created through secondment for a Quality and Compliance ManagerService users have begun to accompany the Q and C manager on monitoring visits,with their own form for checking qualityThe organisation will be holding a ‘Get it Right’ day after Christmas to help us understand how we can do things better and to celebrate the good practise taking place within the services
Services are visited on a monthly basis by the Q and A manager,to check compliance and monitor quality
The stakeholder and service user surveys are being overhauled to make improvements in the way we collect dataBAD
Family connections need to be improved within the servicesStronger links between complaints and improvements need to be demonstratedSlide8
Example of ‘good’
DRIVING UP QUALITY CODE: SELF ASSESSMENT
The Chief
Executive,Angela Tierney,recognised and initiated the need for a Quality and Compliance Manager within the organisation.This post was created as a secondment for one of the organisations existing managers.Since the post began,visits are taking place on a monthly basis,both announced and unannounced.
Service users formed a focus group and contributed their own ideas for questions to ask on
visits,and now accompany the Q and C manager on visits to the homes. A ‘Get it Right’ day is also being organised,to give all staff,service users,their families and any relevant professionals a chance to tell us what we are doing
right,and what areas we can improve on.Slide9
‘GET IT RIGHT
!
’ DAY
We would like to invite you to a meeting where you can share your views with us on the
s
ervice we are providing and what we can do to make it better!
Please drop in and meet a selection of our staff and Service Users who will be sharing their
experience's with LOT.
Date:
Time:
Venue:
Please RSVP to Ellie Barresi, the Quality and Compliance Manager
Tel:
01923 299781
Email : ebarresi@lot-uk.org.ukSlide10
DRIVING UP QUALITY CODE: SELF ASSESSMENT
5. Managers and board members lead and run the organisation
wellGOOD
The annual general meeting of the Trustees is inclusive of the service usersThe Trustees visit the services throughout the yearThe organisation has recently revised and updated its mission statementThe organisation has two fully trained instructors in Management of Actual or Potential Aggression
BAD
Trustees need to increase the frequency of their visits to the homesExample of ‘good’The Deputy Chief
Executive,who had been in an acting up position for a while,has
just secured the permanent post of Chief Executive of Life Opportunities Trust. The trustees hold an AGM at which some the service users attend.The trustees meet regularly with the Chief Executive to ensure open lines of communication and gain a clear understanding of where the organisation is heading.