M anagement I nformation S ystem by Ryan Alexa Petar Cuturic Jingran Xuan Our Company Elite Parking and Hospitality provides valet services for five dealerships in the Long Island ID: 436932
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Slide1
Elite Parking and Hospitality
M
anagement
I
nformation
S
ystem by:
Ryan Alexa
Petar
Cuturic
Jingran
XuanSlide2
Our Company
Elite Parking and Hospitality provides valet services for five dealerships in the
Long Island
area as well as for several restaurants.
It is essential that we have a useful and practical database from which to draw information and make important business decisions. Slide3
Reporting
Our database serves to provide the following reports to management
Average Service TimeLocation Productivity Report
Customer Rating Report
Return Customer Report
Driver Stick Shift Ability ReportSlide4
Average Service Time
This report allows managers to see when and where each vehicle was dropped off as well as how long each vehicle was in service.
This will be useful because management can determine which locations need extra staff and attention to better service their customers. Slide5
Customer Rating
Whenever a customer picks up their car, they are asked to rate their valet experience on a scale from unsatisfied to very good
This brings recognition to our best employees and identifies problem employees that may need to be let goSlide6
Location Productivity
This report will show how many cars were serviced at each dealership
This adds value by allowing managers to estimate how many cars will need to be serviced and then staffing the dealerships accordinglySlide7
Return Customers
This report finds all of our returning customers
It is important to reward these customers for their loyalty and therefore we want to ensure that they have a consistently enjoyable experience Slide8
Stick Shift Drivers
Many of the cars we service have manual transmissions but not all of our valets are able to drive them
This report would allow management to quickly identify which drivers can drive stick and the locations can then be staffed accordingly to ensure that there is always a valet with this capabilitySlide9
Added Business Value
The reports generated by this database can be extremely useful for a variety of management functions
In addition to the existing reports, managers can choose to implement additional reports in order to track productivity and performance