A System Conversation Michael West The Kings Fund Lancaster University 1 Cultures for high quality care Prioritising an inspirational vision and narrative focused on quality of care A commitment to effective efficient performance Clear aligned goals and objectives at every level wi ID: 719239
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Empowering patients and communities:A System Conversation
Michael WestThe King’s Fund, Lancaster University
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Cultures for high quality carePrioritising an inspirational vision and narrative – focused on quality of care
A commitment to effective, efficient performance - Clear aligned goals and objectives at every level with helpful feedbackGood people management and employee engagement – compassionate leadership
Continuous learning and quality improvement
Enthusiastic team-working, cooperation, partnership and integrationVia values-based, collective leadershipSlide3
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Compassion4
Compassionate leadership for high quality and continuously improving care
Attending:
paying attention to the other – ‘listening with fascination’Understanding: finding a shared understanding of the situation they face
Empathising – feeling how it is to be in their situationHelping: taking intelligent action to help them achieve their purposeSlide5
e.mail m.west@kingsfund.org.ukTwitter @westm61
Thank you