One phone number to reach all benefits - PowerPoint Presentation

One phone number to reach all benefits Mobile app notifications Member engagement website and mobile app Multiple touch points to drive maximum engagement 24/7 support from a Personal Health Advocate Annual educational postcard mailing Direct mail and emails to close gaps in care

When employees are engaged, everyone saves! Employees will get help anytime, anywhere, 24/7 Getting help is simple! One number One mobile app/ website Higher: Productivity Engagement Satisfaction Health outcomes improve when we can help the whole person M ultiple issues can be addressed at one time increasing benefit appreciation Human R esources will be free to help others Higher engagement in all benefits Easier communication Simpler administration Lower administration fees Better health outcomes Reduced cost

Special Pricing: $1.75 Make healthcare easier One phone number to reach all benefits24/7 healthcare help from a dedicated Health Concierge Email and mobile app notifications* Anytime, anywhere access through web and mobile app Annual home mailing to keep the benefits top-of-mind Online on-the-go health advice Second opinions Medical decision supportDigital Navigation *Based on demographic information

All with ONE call to ONE number No transfers No holding time No fragmented information Employee or family member has an issue … they just call It’s their first and only stop

One number to call for all their healthcare needs Health Advocate assists with clinical and administrative healthcare issues, and connecting them to the right resource Employee or family member has an issue… Second Opinion Wellness Pricing Transparency EAP Telemedicine Chronic Condition Support Health Advocacy

Care Coordination Transition of care Clinical Decision Support Explain medical diagnosis Research latest treatments Find the Right Doctors MEDIS Administrative Support Transfer medical records Resolve medical bill errors Expert Medical OpinionsResearch centers of excellence 24/7 healthcare help from a dedicated Health Concierge 8

9 Demographic Advice Blood Glucose Screening Bone Density ScreeningCervical Cancer Screening Cholesterol Screening Colorectal Cancer Screening Dental Visit Health Maintenance Office VisitHepatitis C Screening Mammogram Vision Exam Flu Vaccination Pneumococcal Vaccination Shingles Vaccination

10 Mobile App Push Notifications and Email Alerts

11 Annual Educational Member Postcard Mailing Helps keep benefits top-of-mind Drives members to download the app

Plus… 360º gaps-in-care coaching for almost any medical condition Targeted home mailings to address gaps in recommended and preventive care**Detailed reporting to help track the health of your organization Ongoing health communicationsDigital navigation Special Pricing: $2.75 Includes our proprietary Health Information Dashboards and Annual Medical Claims Analysis.**Based on medical claims data Make healthcare easier One phone number to reach all benefits24/7 healthcare help from a dedicated Health Concierge Email and mobile app notificationsAnytime, anywhere access through web and mobile appAnnual home mailing to keep the benefits top-of-mindOnline on-the-go health advice Second opinions Medical decision support

We analyze medical claims, lab and screening results, and HRA responses to identify associates at risk This allows us to deliver highly personalized support tailored to each person’s unique needs Results are used to coach at the point of contact, deliver healthy reminders , and to close gaps in care When you add data, we get a 360º view of the associate, allowing us to do much more 13

We can guide associates at the point of contact Data allows us to meet people wherever they are Send reminders to the home to keep health top-of-mind Drive engagement on-the-go through our one online experience 14

Every point of contact is an opportunity to engage people Review associate’s benefit resources See care gaps like overdue tests Follow case and call history 15 Advocate Dashboard

n Reminders are personalized to an associate’s health needs Customized preventive and chronic care reminders focused on gaps in care Increases compliance with important tests, recommended care, wellness/lifestyle changes and medications Reminds of preventive tests such as mammograms, cervical and colorectal cancer screenings and flu shots Addresses the costliest conditions such as heart disease, diabetes and asthma 16

17 Website and Mobile App Advice Types of Advice Recommended Care For Chronic Conditions Necessary Preventive Test Vaccination Rx Compliance Rx Brand to Generic Rx Brand to Generic Alternative Rx Mail Order Rx Recommendation

How you know it’s working

19 Track the Engagement in Your Organization Detailed reports break down:Utilization Benefit referralsGaps in care closed* Baseline and year-over-year claims analysis*Impact of those who are engaged versus those who are not* SavingsROI *engagement 360 only

Plus, see the health of your organization in real time with our Information Dashboard Associate’s health risks Key savings opportunities Healthcare and Rx costs 20 Employer Dashboard

Key Services Base Model: Health Advocacy and Benefits Gateway 800# Combine the benefits of your choice into one integrated model for the greatest overall savings5% Discount when you add any 2 services Choose Additional Services: Wellness Program EAP+Work /Life Personalized Health Communications Chronic Care SupportHealth Cost Estimator+ 10% Discount when you add 3 or more services

22 easier drives better results 1Million Cases 3 Million Interactions Average Engaged : 40% (Best Practice > 90% ) Close 25- 50 % C are G aps Consistently Lower Medical Trend of Engaged Members vs. Non-Engaged Health Concierge Clients 3:1 ROI Best Practice Results 9 :1 ROI Higher Productivity/Satisfaction Higher Engagement Better* Outcomes Return On Investment $140 Million Productivity Savings 10,000 Member Compliments 2017 Book of Business Results *Data Clients

Thank You! NameTitle, Sales Phone: 000.357.000   email@HealthAdvocate.com