Ed Kane Assistant VicePresident University Services Carleton University Canadas Capital University Founded in 1942 Approximately 27000 students Bachelors Masters Doctoral Six faculties ID: 188442
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Building Excellence and Innovation at Carleton University
Ed KaneAssistant Vice-President(University Services)Slide2
Carleton University
Canada’s Capital UniversityFounded in 1942Approximately 27,000 students (Bachelors, Masters, Doctoral)Six facultiesComprehensive university
$338M operating budget
Research-intensive institution
“Ours the task eternal”Slide3
Innovation is….
Improved products, processes, services, technologies and ideas“Introduction something new”What you do (need to do) when your platform is burningQuestioning the status quoSlide4
Challenges to Innovation
Organizational structure It comes with the territoryWhat’s in it for me?It’s the way we have always done itLack of vision & commitmentSlide5
Innovation Barriers
Punish failure Reward complacencyNever ask your staffMicromanage your organisationDon’t make it part of performance reviewsAdd concrete to the silo wallsSlide6
Innovation is driven and focussed on
Market researchPerceived customer needsInnovation teamsEmployeesOutsourcing
Breakthrough
Significant improvement
Small improvement
Service innovationSlide7
The Carleton experience - Collaboration
When was your best experience at Carleton?Someone has to be leaderIt does require agreement on the goal(s)Cross functional teamsMoving from “ego” to “pride”Slide8
What are we doing at Carleton?
Office of Quality InitiativesCross functional teamsStrengths Based ApproachBenchmarking projectsLean transformations
Ideas@Carleton
Service Excellence
Strategic planningThe Ripple Effect Slide9
Some examples
Academic Interdisciplinary offeringsCongress 200925+ Benchmarking projectsLean projectsSetting Service Excellence standardsStrengths based change approachSlide10
Implementation ProgressSlide11
Embedding Staff Involvement
Selection of participantsSelection of data collectionEmpowerment of teamsInter-team communication – no titlesPresentation of findings & recommendationsResponsibility of implementation
Onus on sustainability of changeSlide12
Questions?Go Ravens ...