Ms Baumgartner Business Essentials Think About it Who do you know who is a leader Parents Teachers Friends Boss Preacherminister Coach Team mates Who is a Manager Management The process of accomplishing goals of a company through effective use of people and resources ID: 674318
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Chapter 7Management and Leadership
Ms. BaumgartnerBusiness EssentialsSlide2
Think About it….Who do you know who is a leader?ParentsTeachers
FriendsBossPreacher/ministerCoachTeam matesSlide3
Who is a Manager?ManagementThe process of accomplishing goals of a company through effective use of people and resources
Make things happen in a businessThe entrepreneur who develops the idea for the business is a managerSlide4
The 5 Management FunctionsPlanning (analyze info, set goals, make decisions)Organizing
(identify and arrange work needed to achieve goals and how to complete it)Staffing (find, prepare and pay employees)Implementing (direct and lead people to accomplish planned work)Controlling
(makes sure the business does it’s part accomplishing its goals)Slide5
3 Levels of ManagementTop Management (EXECUTIVES)
Set long term plans/directions, held accountable for profitability, spend time planning and controlling activities (CEO, President, VP)Spend most time planning/controlling activitiesMid-Management (MID-MANAGERS)Focus on specific parts of a company
They spend a lot of time organizing and staffing (Marketing Mgr, Operations Mgr, Customer Service Mgr)
Supervisors
Evaluate work of employees, focus on implementing, usually have other non-mgt duties
First level of management; responsibleSlide6
Management by OthersEven if you are not a manager, you will still complete work that seems like a management functionYou might help train someone new
Might be asked to be a group leaderYou can develop managerial skills and decide if you are interested in being a manager somedaySlide7
Different Management StylesManagement can be difficult – it’s not always easy to get along with everyoneBackgrounds, personalities, experiences
Managers approach this challenge and other tasks in different ways based on their management styleManagement style is the way a manager treats and directs employees2 types (on next slide) for different kinds of managersSlide8
Different Management StylesThere are 2 very different leadership styles often used by managers:Tactical management
– manager is directive and controlling; monitors employees closelyStrategic management – less directive and involve employees in decision-making process; work without direct supervisionThe combined use of tactical and strategic management known as
mixed managementSlide9
7-1 Assessment QuestionsT/F An entrepreneur who starts a new business is not considered to be a manager
Which of the following is NOT one of the 5 functions of management?Planning
Implementing
Producing
Controlling
Which level of management spends most of its time completing planning and controlling activities?
Top management
Mid management
Supervisors
Team managementSlide10
What is a Leader?One of the most important responsibilities is managing peopleManagers are often good at managing things but not as good at managing people
Good leaders are hard to findSlide11
The Importance of LeadershipManagers are responsible for the success or failure of a business.Managers are the people who are responsible for making sure that resources are used effectively, so that the business is successfulSlide12
The Importance of LeadershipPeople are the most important resource of a businessThe cost of hiring, training, and paying employees is usually 1 of a business’ highest expenses
Managers must involve employees and find ways to meet employee needs as well as business needsSlide13
The Importance of LeadershipManagers must also be effective leadersLeadership
is the ability to motivate individuals and groups to accomplish important goalsLeaders must have effective human relations skills (getting along with others)Slide14
The Importance of LeadershipIt takes skills to get people with different backgrounds and personalities to work well together“Leaders are born and not made”—agree?
Leaders should possess:UnderstandingInitiativeDependabilityObjectivity
See Figure 7-2 on pg.157Slide15
The Importance of LeadershipSome people are born leaders, others are able to learn to lead by doing the following:Study leadership
(books, courses to take)Participate in organizations & activities (clubs, teams)Practice leadership at work (be dependable, honest, helpful)
Observe leaders
(in leadership positions at work or school)
Work with a mentor
(sibling, teacher, coach to learn from)
Do a self-analysis and ask for feedback
(good/bad)Slide16
Importance of Human RelationsManagers and leaders must be able to work well with others
Human relations is the way people get along with each otherThe important human relation skills of managers are:Self-understanding (understand your own strengths and weaknesses)
Understanding others
(recognize similarities/differences in people for stronger team)
Communications
(can be classified in several ways—next slide)
Team building
(combined skills of whole team is better than 1 person alone)
Developing job satisfaction
(help people like their job more = happier = better work)Slide17
Types of CommunicationFormal: has been established and already approvedInformal:
common ways to communicate but not “official”Internal: occurs between managers, employees or groupsExternal: occurs between company and customers (outsiders)
Vertical:
(move up and down between management and employees)
Horizontal:
(communication at the same level—mgr to mgr)
Oral:
(spoken communication)
Written:
(incl notes, emails, reports, letters)Slide18
Influencing PeopleEffective leaders must be able to influence others into making a decision. Influence is the ability of a person to affect the actions of another person or people
There are several kinds of influence a leader can use:Slide19
Influencing PeoplePosition influence – the ability to get others to accomplish tasks because a LEADER says so
Reward influence – the ability of the leader to give or withhold rewards (money or job benefits) to get people to do or not do somethingExpert influence – when group members recognize that the leader has special expertise in the area
Identity influence
– having personal trust and respect for the leader—so you listen to what they saySlide20
Influencing PeopleThere are 2 types of influence in an organization – formal influence and informal influence
Formal influence – an elected leader—supposed to be the leader; in charge because of roleInformal influence – someone who naturally emerges as a leader from a groupSlide21
7-2 AssessmentIt is often said that the most important resource of a business is:
CashTechnology
Customers
People
T/F Research has proven that effective leaders are born, not made
The way people get along with each other is known as
Human relations
Influence
Management style
Communications
A person who is not a manager but is still able to get a group focused and organized is using
Tactical management
Strategic management
Formal influence
Informal influenceSlide22
Importance of Ethical BehaviorIs it okay for an employee to call in sick if they are not sick?
Would you cheat on a test to ensure a higher grade?Do you believe a mgr should ever lie to an employee or ignore unsafe working conditions to save money?
Individuals and organizations develop reputations based on their actions and the decisions they make.
You can identify people and businesses that are not trustworthy vs ones that areSlide23
What is Ethical Behavior?Ethics are the principles of conduct governing an individual or a group.
Ethical business practices: make sure company is practicing highest level of conduct within company and with customersEthical behavior is made up of 2 parts: actions of individuals
the results of those actions.Slide24
Ethical Behavior (cont.)
It is lawful?Is it consistent with company policies?
It does not harm someone while helping someone else
If the actions and results become public, will it embarrass the company?
Consider these before deciding if something is ETHICAL or not:Slide25
Preparing an Organization to Make Ethical Decisions
Mgrs must create an atmosphere where employees know they are expected to act ethically.Employees are supported when making right decisions.Company
Mission Statement
describes why the business exists and what it believes in
Have a statement of
core values
– the important principles that will guide decisions and actions of the companySlide26
What Can the Manager Do?Managers should always model ethical behavior….remember actions speak louder than words!!!!
Treat each employee with respectReject decisions that would damage the reputation of the business.Slide27
7-3 AssessmentWhich of the following is NOT a standard of ethical behavior:
It should be lawfulIt should not benefit someone while harming someone else
It should not give the company a competitive advantage
It should not result in embarrassment for the company
T/F Managers are responsible for the ethical actions of businesses
Important principles that guide decisions and actions in a company are:
A mission statement
A business plan
Ethical behavior
Core valuesSlide28
Chapter AssignmentsChapter 7 Assessmt: 4, 5, 11-24 (Def & Ans)Chapter 7 Study GuideSlide29
Any Questions?
“A leader is one
who knows the way,
goes the way,
and shows the way.”