Cisco Unified Attendant Consoles Yesterday Today Incoming calls are important Handle calls efficiently and professionally Improve satisfaction by creating more personal caller experience Leverage Cisco applications UCM Jabber Unity Connection ID: 728356
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Slide1
November 2015
Portfolio Overview
Cisco Unified Attendant ConsolesSlide2
Yesterday
TodaySlide3
Incoming calls are important
Handle calls efficiently and professionally
Improve satisfaction by creating more personal caller experience
Leverage Cisco applications (UCM, Jabber, Unity Connection)
Cover wide range of attendant console requirementsWhy Cisco Unified Attendant
Consoles?Slide4
Cisco Unified Attendant Console StandardSlide5
Modern user interface
Search corporate directory and speed dialsLog into and out of hunt groupsBusy lamp field and Jabber presence in directory
Cisco Unified Attendant
Console StandardSlide6
Leverage Cisco UCM for call distribution and call park
Import speed dials from legacy Cisco UCM Attendant Console No server to deploy
Available in English, French, German, Italian and Spanish
Cisco Unified Attendant
Console StandardSlide7
Show additional fields in Directory
Directory search indexing flexibilityDispay caller ID first name/last name
Dialable
alternate phone numbers
Edit unmapped Contact fieldsCisco UCM 9.0(1) through 11.0(1) supportNew in Version 11.0Slide8
Cisco Unified Attendant Console AdvancedSlide9
Powerful call queuing engine
Robust directory holds up to 100,000 contacts and syncs with Cisco UCM and Active DirectoryBusy lamp field and Cisco or Microsoft
Lync
presence in directory
Ideal for handling many calls from many different sourcesCisco Unified Attendant Console AdvancedSlide10
Live queue statistics: calls abandoned, operators logged in, and available operators
Color-coded queuesAuto-unavailable on idle
Drill-down search
Cisco Unified Attendant
Console AdvancedSlide11
BLF support for E.164 numbers
Increase CTI device limit from 255 to 1,000Increase Queue Device Group limit from 20 to 100
Call Park details displayed in Call Park window
Cisco UCM 9.0(1) through 11.0(1) support
New in Version 11.0Slide12
Upgrades and MigrationsSlide13
No-cost upgrade for UCSS/SWSS customers
Premium Edition customers retain HA*Over-the-top upgrade**Upgrade orderable in Cisco Product Upgrade Tool
Premium, Enterprise, Business Edition Customers
Premium Edition
Cisco
Unified
Attendant Console Advanced
Enterprise Edition
Business Edition
* HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed
** if server meets UAC Advanced minimum requirementsSlide14
No-cost migration for UCSS customers
Requires fresh install – no database migration availableUAC
Standard license orderable in Cisco Product Upgrade Tool
Department Edition Customers
Department Edition
Cisco
UnifiedAttendant Console StandardSlide15
Moving from Enterprise Edition to UAC Advanced
Active Directory integration
Sync directory directly with
AD
100 queues
Increased from 50
50 concurrent users (up from 40)
Queue overflow enhancements
Destination
per overflow type
Destination
type: queue or number
Optional server
high availability (
additional license)Slide16
Moving from Business Edition to UAC Advanced
Full Cisco UCM and Active Directory integration
Increased from 500 directory entries
100 queues
Increased from 3
50 concurrent users (up from
12)
Different Music on Hold in queues
Queue overflow enhancements
Destination
per overflow type
Destination
type: queue or number
Optional server
high availability (
additional license)Slide17
Try them today!
Download UAC Advanced and UAC Standard from cisco.com
/go/ac
Register for a free 60-day evaluation license
More information at cisco.com/go/cuacSlide18Slide19
Additional Detail for PartnersSlide20
Product Positioning
Cisco UAC Advanced
Cisco
UAC Standard
Both
Customers using legacy UCM Attendant Console
Small/branch offices
Retail stores
Simple
attendant console requirements
Minimum TCO (no server)
Enterprises with complex call queuing requirements
Dedicated operator centers
Active Directory integration
Very large corporate directory
Centralized
and
distributed call answering
Corporate headquarters with branch offices
Dedicated operator center and departmental answeringSlide21
Product Comparison At a Glance
Category
UAC
Standard
UAC Advanced
Server
No – uses UCM for call
management (hunt groups, call park, shared lines, etc.)
Yes – Microsoft
Windows server in VMware or bare metal
Redundancy
Secondary
CTI server configured in TSP client
HA an available add-on
Support for Citrix virtualized
desktop
No
Yes (attendant console client)
Call
queuing
Uses
UCM hunt groups
Yes – able to select individual calls out of queues to answer
Import UCM Attendant Console
speed dials
Yes
No
Directory sync sources
UCM end user directory and/or .
csv
file
UCM end user directory and/or Active Directory
Suggested directory size
5,000
contacts
Up
to 100,000 contacts
Presence integration
Cisco Unified Presence, WebEx Connect
Cisco
Unified Presence, Microsoft
Lync
Reports
No – use UCM CDRs
Yes
Languages supported
English,
Spanish, French, German, Italian
English, French, German, Italian, Portuguese, Spanish, Dutch, Swedish, Danish, Russian, Arabic, Korean, Japanese, Traditional Chinese, and Simplified ChineseSlide22
Resources
Cisco Unified Attendant Consoles Hub
http://www.cisco.com/go/
cuac
Partner resources
Data sheets
Product bulletins
White papers
End of Sale notifications
Product Documentation
http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html
User Guides, Installation/Administration Guides
Design Guide
Release NotesSlide23
Demo Resources
Use
Cisco Unified Attendant
Consoles in
dCloud
:
dcloud.cisco.com
Cisco Unified Attendant
Consoles also participate in the Collaboration System Release NFR kitSlide24
SKUs and List Prices
Product
Version
List Price per License
Top-level
Config
SKUProduct SKU
Cisco UAC Advanced
10.x
$2,495
L-CUAC11X
L-CUAC11X-ADV
Cisco UAC Advanced High
Availability
10.x
$995
L-CUAC11X
L-CUAC11X-ADV-HA
Cisco UAC Standard
10.x
$995
L-CUAC11X
L-CUAC11X-STND
Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any time, they should order L-CUAC11X-ADV,
Qty
5)
Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order L-CUAC11X-STND,
Qty
10)Slide25
Cisco UAC Advanced Topology
A Cisco UAC Advanced server supports a single UCM cluster
Multiple Cisco UAC Advanced servers may be deployed against a single UCM clusterSlide26
Cisco UAC Standard Topology