Plan, Deliver, & Operate - PowerPoint Presentation

Slide1

Plan, Deliver, & OperateMicrosoft Teams

Workshop for launching Teams in your organizationSlide2

Version History

Version

Changes

Date1.0Initial Release14-Mar-20171.1Updates to include EDU SKU support and legal hold24-Mar-20171.2Updates to reflect recent Teams feature updates15-Dec-2017

© 2017 Microsoft Corporation. All rights reserved. This document is provided "as-is." Information and views expressed in this document, including URL and other Internet Web site references, may change without notice.

This document does not provide you with any legal rights to any intellectual property in any Microsoft product. Microsoft customers and partners may copy, use and share these materials for planning, deployment and operation of Microsoft Teams.Slide3

How to use this deck

This PowerPoint deck is intended to help drive an interactive conversation (workshop) to assist an organization in

getting started with Microsoft Teams

This workshop should be delivered in person, with all attendees also available in person as well (if possible)The individual responsible for delivering this workshop should be deeply familiar with Microsoft Teams and the content of this PowerPoint deck prior to deliveryThis includes an understanding not only of the slide content, but also all Speaker notes at a level that allows for a conversation based, interactive sessionIt is expected that the person leading this workshop has completed the Microsoft Teams training available at http://aka.ms/teamsacademy The content of this PowerPoint deck may need to be modified prior to workshop delivery based on the organization’s goals and desired outcomes from the workshopThe individual delivering the content should perform any required modifications prior to leading the workshopUse the results of the Environment Checklist to help modify content as necessary (if filled out prior to the workshop)The Decision Points arrived to throughout the workshop should be documented in the associated Word document as a record of the outcomes and the foundation for getting started with the Microsoft Teams deploymentThe interactive session should be expected to be delivered in 4 hours or lessThe length of any workshop may vary based on the level of engagement and conversation driven by the included audienceSlide4

Agenda

Introduction to Microsoft Teams

Architecture / current environment

Microsoft Teams clientMicrosoft Teams licenseManaging Microsoft TeamsNetwork planningSecurity & ComplianceOrganize your teamsChange management and adoptionNext stepsSlide5

Attendees

Project sponsor

Business analyst

Project managerCollaboration IT proNetworking IT proAdoption lead Support leadSlide6

Objectives

Gain a deeper knowledge of Teams to enhance your organization’s capabilities to Plan, Deliver, & Operate Teams

Build the foundation of Teams in your organization to allow for unimpeded, organic growth

Start thinking through the Teams journey within your organizationSlide7

Introduction to TeamsSlide8

Chat for today’s teams

Communicate in the moment and keep everyone in the know

Customizable for 

each team

Tailor your workspace to include content and capabilities your team needs every day.

A

hub for teamwork

Give your team quick access to information they need right in

Office 365

Chat-based workspace in Office 365

Security teams trust

Get the enterprise-level security and compliance features you expect from Office 365.Slide9

Chat for today’s teams

People can see content and chat history anytime

Team chats and activities are visible to the entire team

Use private chats for small group conversationsMobile access on Android, iOS and Windows Phone Slide10

A hub for teamwork

Chat, content, people, and tools live in a team workspace

Voice and video meetings right within Teams

Built-in access to SharePoint, OneNote and PlannerWork with Office and other documents right in the appSlide11

Customizable for each team

Create different channels

for

work streams

and

topics

Add tabs to frequently used

files

and cloud services

Get updates from the apps your team uses every day

Customize notifications

so you don’t miss important info

Build integrations with

developer preview APIsSlide12

Security teams trust

Broad compliance standards support: Accessibility, ISO27018/01, SOC 1 and 2, HIPAA, EU Model Clauses & more

Information protection with Archive, eDiscovery, Legal Hold, Compliance Content Search, Auditing and Reporting

1Tier-C Compliant Data encryption at all times, at-rest and in-transit. Multi-factor authentication for enhanced identity protection.1 Archive, eDiscovery, Legal Hold, Compliance Content Search, Auditing and Reporting are in E3 and above suites.Slide13

Meet Microsoft TeamsSlide14

Interactive Session Checklist

Complete

Task

WhoSign-in to https://teams.microsoft.com and install desktop client*AllCreate a teamTeam leadAdd remaining attendees to team as membersTeam leadCreate a channelTeam leadStart a conversationTeam leadReply to a conversationAll@Mention someone in the conversationTeam lead / All

Add a tab

Team lead

Promote a member to owner

Team lead

Demote an owner to member

Team lead

Share a file

Team lead / All

Ask T-bot a question

Team lead / All

*Users can alternatively participate by using the web client in a supported browserSlide15

Interactive Session Checklist

Complete

Task

WhoSearch for and add a new botTeam lead / AllStart a Meet now in the channelTeam leadInvite someone to join the Meet nowTeam leadSchedule a meetingTeam lead / AllStart a private (1:1) chatTeam lead / AllStart a private group chatTeam lead / AllAdd a connectorTeam lead

Send a

Giphy

or Sticker

Team lead / All

Download the Microsoft Teams mobile apps

All

Use mobile apps to participate in a conversation

All

Use mobile apps to participate in a 1:1 audio call

AllSlide16

Office 365: Supporting the unique workstyle of every group

Complete Collaboration Solution

Office 365 addresses the breadth of collaboration needs across organization

Integrated ExperiencesOffice 365 Groups and Graph enable integrated experiences that facilitate effective collaborationSecurity and ComplianceOffice 365 provides the security, compliance and manageability required in today’s workplaceMail &

Calendar

Outlook

Voice, Video

& Meetings

Skype

Chat-based Workspace

Teams

Sites & Content Management

SharePoint and OneDrive for Business

Enterprise

Social

Yammer

Office 365 GroupsSlide17

Architecture andCurrent EnvironmentSlide18

Architecture

Teams is built on existing Microsoft technologies woven together by Office 365 Groups.

Powered by the Microsoft cloud, organizations can expect excellent performance and reliability when leveraging Teams as part of their collaboration story. Slide19

Environment Checklist

Question

Answer

Has your organization already deployed other Office 365 workloads? (Exchange Online, SharePoint Online, Skype for Business Online, etc.)Has your organization configured a verified domain for Office 365?If yes, please include the verified domain(s) in your answer.Does your organization synchronize identities to Azure Active Directory? How is Exchange deployed in your organization? (Exchange Online, Exchange Hybrid, Exchange On-premises, Not Deployed)How is SharePoint deployed in your organization?(SharePoint Online, SharePoint Hybrid, SharePoint On-premises, Not Deployed)How is Skype for Business deployed in your organization?(Skype for Business Online, Skype for Business Hybrid, Skype for Business On-premises, Not Deployed)What Office 365 subscriptions (licenses) does your organization currently use?Slide20

Exchange

*Exchange 2016 Cumulative Update 3 and above supported

Actions supported:

User's mailbox is hosted in:Team and Channel ManagementCreate and view meetingsModify user profile pictureAdd and configure connectorsAdd and configure tabs & bots

Info Protection (eDiscovery)

Exchange Online

Yes

Yes

Yes

Yes

Yes

Yes

Exchange on-premises

(Sync to Azure AD required)

Yes

Yes*

No

No

YesNoSlide21

Exchange

Actions supported:

User's mailbox is hosted in:Team and Channel ManagementCreate and view meetingsModify user profile pictureAdd and configure connectorsAdd and configure tabs & botsInfo Protection (eDiscovery)Exchange Online

Yes

Yes

Yes

Yes

Yes

Yes

Exchange Online Dedicated vNext

Yes

Yes

Yes

Yes

Yes

Yes

Exchange Online Dedicated – Legacy

(Sync to Azure AD required)YesNoNoNoYesNoExchange on-premises (Sync to Azure AD required)YesYes*NoNoYesNo

*Exchange 2016 Cumulative Update 3 and above supportedSlide22

SharePoint

SharePoint Online is a required component for Teams.

If you don't have SharePoint Online enabled in your tenant, Teams users are not always able to share files in teams.

Users in private chat will not be able to share files because OneDrive for Business is required for that functionality.Slide23

Office 365 Groups

When you create a team in Microsoft Teams, on the backend, you’re creating an Office 365 Group

Existing groups can be transitioned into teams

Restricting team creation can be accomplished through group creation policiesSlide24

Skype for Business

Interoperability between Teams and Skype for Business is currently available for peer to peer (P2P) instant messaging and calling

only

.For a Teams user to send an IM to a Skype for Business user, the Teams user must be enabled with their account homed in Skype for Business Online.Incoming Skype for Business messages and calls can be responded to on the Teams clientSlide25

URLs and Media Stack

Teams also provides a calling and meetings experience built on the next-generation, cloud based infrastructure

These technology investments include Azure-based cloud services for media processing and signaling, H.264 video codec, SILK and Opus audio codec, network resiliency, telemetry and quality diagnosticsSlide26

Microsoft Teams ClientsSlide27

Full-functioned chat client that can be used from a variety of browsers.

Doesn’t yet support conferencing.

Desktop

Provides support for audio, video, and content sharing for team meetings, group calling, and private one-on-one or private multi-party calls.

Mobile

Geared at users participating in chat-based conversations while on the go , and currently allows users to have peer-to-peer audio call.

Clients for Microsoft Teams

WebSlide28

Platform Requirements

Web

Edge: 12+

Internet Explorer: 11+

Chrome: 51.0+

Firefox: 47.0+

Safari (coming soon)

Desktop

Windows 7+ (7, 8, 8.1, 10)

Both 32 & 64 bit available

Mac OSX 10.10+

Mobile

Android 4.4+

iOS (iPhone and iPad) 10+

Windows Phone 10.0.10586+Slide29

Plan Teams ClientsAre there any restrictions preventing users from installing the appropriate Teams client on their devices?

What are the preferred methods chosen to deploy Teams?Slide30

Microsoft Teams LicensingSlide31

Microsoft Teams Licensing Requirements

Business Essentials

Business Premium

Enterprise E1

Enterprise E3

Enterprise E5

Enterprise E4

(retired)

Education

Education Plus

Education E5

Education E3

(retired)Slide32

Microsoft Teams License Assignment

By default, the Microsoft Teams license is enabled for all users assigned with the eligible Office 365 subscriptionsSlide33

Organizing TeamsSlide34

StructureTeams

Collection of people, content, and tools surrounding different projects

Channels

Dedicated sections within a team to keep conversations organizedPlaces where everyone on the team can have open conversationsCan be extended with Tabs, Connectors and Bots Slide35
Slide36

Memberships and RolesTeam owners are able to invite anyone in the organization they work

Three roles in Teams:

Owner

: person who creates the team or assigned the role.Responsible for managing team-wide settings and membership, including invitationsTeam member: the people that have been invited to join the teamGuests: Office 365 users who are outside of your tenant can be added to the team by team owners (more info @ aka.ms/guestaccesshelp)Slide37

Guest access

Guest access is a tenant-level setting in Teams and is turned off by default

Once enabled, a team owner in Teams can add and manage guests in their teams via the web or desktop.

Only Azure Active Directory or Office 365 work or school account are supported at the momentSlide38

Guest access (continued)Slide39

Memberships and Roles (cont.)

Team Owner

Team Member

Team GuestsCreate team--Leave team

Edit team name/description



-

-

Delete team



-

-

Add channel



*

*

Edit channel name/description



**Delete channel

*

*

Add members**--Add tabs*-Add connectors

*-Add bots*-* Can be restricted through Teams settings by the ownerSlide40

Teams and channels setup: Example 1

Sales

Public Relations

Event PlanningProduct TeamExample channels that can be createdAnnual sales MeetingQuarterly business reviewMonthly sales Pipeline reviewSales playbookPress releasesNews and updatesFact checking

Marketing

Logistics and scheduling

Venue

Budget

Strategy

Marketing

Sales

Operations

Insights

Service and support

Example tabs, connectors, and

bots that can be added

Power BI

Trello

CRMSummarize Bot RSS feedTwitter Twitter

Facebook

Planner

PDFOneNotePower BITeam services 

 Slide41

Implementation Phases

Envision

Onboard

Drive ValueFor Office 365 and Teams

Continuous Adoption & Success Measurement Slide42

Teams and Channels Setup: Example 2

Team Name

Channels

Tabs/connectors/botsGet Teams DeployedOwners: Project Manager, Collaboration IT ProMembers: Project Sponsor, Business Analyst, Project Manager, Collaboration IT Pro, Networking IT Pro, Adoption Lead, Support LeadPlanning and Readiness for Teams AdoptionRollout SupportInsightsLink to Teams web pageShared OneNoteSlide43

Organize Your Teams What initial teams and channels do you want to create for your IT Pilot?

What team members do you want to add to each team and channel?Slide44

Organize Your Teams (template)

Team Name

Description

OwnersMembersChannelsPrivacySlide45

Managing TeamsSlide46

Service AdministrationAdministration of Teams is lightweight and removes the burden of management from IT administrators and IT Pros.

After licensing users for Microsoft Teams, and determining if there are any features or functionality that your organization needs or wants to limit, Teams should be allowed to grow organically, lead by empowered users enhancing how they collaborate and get things done.

PowerShell Cmdlets for team creation and management are now in preview.Slide47

Service Administration (cont.)

Admins have multiple settings that can be enabled or disabled at the tenant level.

With Teams enabled for the tenant, any user that is also enabled for Teams will inherit the settings from the tenant level. Slide48

Team ManagementManaging teams should be handled through the Teams client

Any Teams-enabled user with permissions to create an Office 365 Group

can

create a new team and will become owner for that teamBy default, all users with a mailbox in Exchange Online have the ability to create Office 365 GroupsSlide49

Teams and channels administration

Customization

Change picture

Member permissionsChannel actions: Create and update channelsDelete and restore channelsAdd and remove appsCreate, update, and remove tabsCreate, update, and delete connectorsOwners can delete all messagesEveryone can delete their messagesEveryone can edit their messagesRestrict General Channel messagingFeature settings@Team and @channel mentions: Allow @team or @[team name] mentions. This will notify everyone in the team.@Team and @channel mentions: Allow @channel or @[channel name] mentions. This will notify members who’ve favorited that channelGiphy, stickers, and memesGiphy: Enable Giphy for this teamGiphy: Set the content rating for GiphyStickers and memes: Enable stickers and memesMemes: Allow memes to be uploadedGuest PermissionsChannel actions: Allow creating and updating channelsChannel actions: Allow guests to delete channelsNote:

Features available to all team members must be configured at the team levelSlide50

Managing Microsoft Teams

Question

Answer

What’s your organization’s plan for onboarding Teams across the organization? ☐ Pilot☐ OpenWhich Teams settings will your organization turn on or turn off?Will all Teams users be able to create teams (recommended)?☐ Yes

☐ NoSlide51

Managing Microsoft Teams

Admin section

Admin setting

SettingTenant Wide SettingsGeneralShow organization chart in personal profile☐ On | ☐ OffUse Skype for Business for recipients who don’t have Teams☐ On | ☐ OffAllow T-Bot proactive help messages☐ On | ☐ OffEmail IntegrationAllow users to send emails to channels☐ On | ☐ OffAppsDisable default Apps

☐ Flow | ☐ Planner

☐ Images | ☐ PowerApps

☐ News | ☐ Weather

☐ OneNote | ☐ Website

☐ Wikipedia Search

Allow external apps in Microsoft

☐ On | ☐ Off

Allow sideloading of external apps (If disabled, a list of current available external apps appear for individual enablement)

☐ On | ☐ Off

Enable new external apps by default

☐ On | ☐ Off

Custom Cloud Storage

☐ Box | ☐ Google Drive

☐ Dropbox | ☐ ShareFileSlide52

Managing Microsoft Teams

Admin section

Admin setting

SettingSettings by user\license TypeSelect the user/license type you want to configure☐ Business & EnterpriseTurn Microsoft Teams on or off for all users of this type☐ On | ☐ OffCalls and meetingsAllow scheduling for private meetings☐ On | ☐ OffAllow ad-hoc channel meetings☐ On | ☐ OffAllow scheduling for channel meetings

☐ On | ☐ Off

Allow videos in meetings

☐ On | ☐ Off

Allow screen sharing in meetings

☐ On | ☐ Off

Allow private calling

☐ On | ☐ Off

Messaging

Enable

Giphy

so users can add gifs to conversations

☐ On | ☐ Off

Content rating

☐ Strict |

☐ Moderate | ☐ Allow all content

Continued on next slide…Slide53

Managing Microsoft Teams

Admin section

Admin setting

SettingSettings by user\license TypeMessaging (Continued)Enable memes that users can edit and add to the conversations☐ On | ☐ OffEnable stickers that users can edit and add to conversations☐ On | ☐ OffAllow owners to delete all messages

☐ On | ☐ Off

Allow users to edit their own messages

☐ On | ☐ Off

Allow users to delete their own messages

☐ On | ☐ Off

Allow users to chat privately

☐ On | ☐ OffSlide54

Network PlanningSlide55

Microsoft Teams Network TrafficTeams combines three forms of traffic:

Data between the Office 365 online environment and external data sources with the Teams client (signalling, presence, chat, file upload and download, and tabs, connectors, and bots connections)

Peer to peer real time communications traffic (audio, video, desktop sharing)

Conferencing real time communications traffic (audio, video, desktop sharing)To ensure optimal flow, traffic must be allowed to flow both between network sites and Office 365, as well as between the internal network segments (e.g. between sites over the WAN)If your organization restricts computers on your network from connecting to the Internet, be sure to whitelist the required Office 365 URLs and IP address ranges.Slide56

Call Flows – 1:1 Call Direct

Bob

Alice

Office 365

Chat Service users Port 443 TCP

(see list of FQDNs)

Direct media connection

Chat Service

Real-Time MediaSlide57

Bob

Call Flows – 1:1 Call Firewalled

Firewall

Alice

Chat Service

Real-Time Media

Office 365

Media ports from the participant to Office 365 use:

UDP 3478, 3479, 3480, 3481

TCP 443

Office 365 functions as a relay for the media traffic, if direct connections are not possible.Slide58

Charly

Bob

Call Flows – Multi-Party

Corporate firewall

Alice

Office 365

Chat Service

Real-Time Media

In “Meetings”, audio gets mixed in Office 365 and sent out to all participants. Video and desktop sharing is also sent to Office 365 and distributed from there.Slide59

Microsoft Teams MyAdvisorMicrosoft has created a dedicated site for calculating the potential impact of Teams traffic on your LAN, WAN and Internet segments.

Please see the Network Planner at

http://aka.ms/bwcalc

for more detailsSlide60

Optimal Network Metrics Requirements

Value

Client to Microsoft Edge

Customer Edge to Microsoft EdgeLatency (one way)< 50 ms < 30 msLatency (RTT or round-trip time)< 100 ms< 60 msBurst packet loss<10% during any 200-ms interval<1% during any 200-ms intervalPacket loss<1% during any 15-sec interval<0.1% during any 15-sec intervalPacket inter-arrival Jitter<30 ms during any 15-sec interval<15ms during any 15-sec intervalPacket reorder

<0.05% out-of-order packets

<0.01% out-of-order packetsSlide61

Network AssessmentEnsure all required URLs and IP addresses

are allowed, and the network performance metrics are meeting the requirements for real time media

Conduct network assessment on each site using

Skype for Business Network Assessment ToolAdditional documentation on Network Assessment can be referenced from Network Readiness AssessmentSlide62

Network PlanningHave you evaluated your network capabilities for supporting real time media (audio, video, sharing)?

If your network

hasn’t

been properly assessed, or you know it will not support real time media, will you disable video and screen sharing capabilities to reduce network impact and poor Teams experiences?Slide63

Security and ComplianceSlide64

Security - AuthenticationMicrosoft Teams leverages common Office 365 authentication schemes

Cloud Identity

Synchronized Identity

FederatedModern authentication including multi-factor authentication (MFA)Slide65

Auditing and ReportingTeams activities/events are available through Audit Log Search.Compliance Content Search

Content Search can be used to search Teams through rich filtering capabilities and exported to a specific container for compliance and litigation support (with or without an eDiscovery case).

Compliance Features for Microsoft TeamsSlide66

Compliance Features for Microsoft Teams (cont.)

eDiscovery

Electronic aspect of identifying, collecting and producing electronically stored information (ESI) in response to a request for production in a law suit or investigation

Capabilities include case management, preservation, search, analysis and export of Teams data (chat, messaging, and file data)CapabilityIn-place eDiscoveryAdvanced eDiscoveryCase ManagementAccess Control

Content Searches





Hold(s)





Export





Duplication Detection

-



Relevance Searches with Machine Learning

-

Unstructured Data Analysis-

Slide67

Legal HoldWhen any team within Teams is put on In-Place Hold or Litigation Hold

, the hold is placed on the groups mailbox

Generally applied within the context of an eDiscovery case

Compliance Features for Microsoft Teams (cont.)Slide68

Licensing Map

Compliance

Capability

Office 365 Business EssentialsOffice 365 Business PremiumOffice 365 Enterprise E1Office 365 Enterprise E3/E4Office 365 Enterprise E5

Archive

-

-

-





In-Place eDiscovery

-

-

-





Advanced eDiscovery

-

-

-

-



Legal Hold-

-

-

Compliance Content Search---

Auditing and ReportingConditional Access*





*Conditional Access requires additional licensesSlide69

eDiscovery ExampleTeams data will appear as IM or Conversations in the Excel output, or you can mount the .PST in Outlook.

All conversations are kept in the Team Chat folder under Conversation History. The title of the message aligns to Team and Channel.

To see private chats in a user’s Mailbox, they are also located inside the Team Chat folder under Conversation History.Slide70

Content Search Example

Content Search provides an ad-hoc way to query Teams information spanning Exchange, SharePoint and OneDrive for Business.Slide71

Location of data in Microsoft Teams

Data in Teams resides in the region based on tenant affinity. Currently, Teams supports the Americas, EMEA, and APAC regions.

As of November 1, 2017, Teams offers data residency in the United Kingdom for new tenants only.

For more information, see the Teams tech community blog post about the launch of UK data residency.Note: Existing tenants from the UK will continue to remain in EMEA, until a migration plan is published (which is anticipated in 2018).Slide72

Security and ComplianceWhat security and compliance features does your organization require?

Does your organization have the required licenses to meet Security and Compliance business requirements?Slide73

Change Management and AdoptionSlide74

Strategy for Change ManagementTeams is designed in such a way that organic growth is

expected

A well thought out change management strategy is extremely important

Effective change management will decrease the amount of time it takes for users and organizations to see value in Teams, while setting a foundation for significant growth over timeSlide75

Key Roles

Executive Sponsor

Champions

Service Owners

IT Professionals

Pilot GroupSlide76

Recommended Steps

Identify your key stakeholders and user audiences

1

Build a champion programAdjust your messaging and methods based on feedback, repeat4

7

Identify & select your business outcomes

2

Provide a standard feedback method

5

Design, launch and manage your adoption campaign

3

Measure & share success

6Slide77

Customer Success Kit

Email templates, flyers & posters to assist with successfully rolloutSlide78

Change Management and Adoption

What’s your change management strategy?

How has your organization handled change management for similar technology rollouts?

Who are your executive sponsors, champions, Service Owners/IT Admins that will influence how successful Teams is in your organization?Who will be your pilot group? Slide79

Plan Summary & Next StepsSlide80

DeliverSlide81

Deliver Microsoft Teams

Preparation

Deploy pre-requisites for networking and access to the service: prepare your environment for Teams deployment

VerificationVerify authentication method is working to Office 365: Verify access to the serviceEnablement

Tenant and User level enablement of Teams : Turn on Teams functionality for users

Enablement

Groups, roles and permissions: Configure how your Teams will be created and managed in the environment. 

Deployment

Client deployment to desktop and mobile devices: How users will access the service.

Deployment

MDM and MAM: How devices are managed for Teams client

Extensibility

Apps, Tabs, Bots, Connectors: Enhance user experience with Teams 

Enablement

Security and compliance configuration: Configure to adhere to company policies

Here’s a

high-level

list of activities

you’ll

need to execute after planning for Teams in order to successfully deliver to your organizationSlide82

OperateSlide83

Run

General approach and troubleshooting guidance around web, desktop, mobile

Run

Practical guidance of how to leverage Security and Compliance features for TeamsHere’s a high-level list of ongoing activities you’ll need to do once Teams is successfully deployed within your organization

Operate Microsoft TeamsSlide84

Usage reports for Microsoft Teams

Microsoft Teams user activity

Last activity date, channel messages, chat messages, calls, meetings

Microsoft Teams app usage Windows, Mac, Web, iOS, Android phone, Windows PhoneSlide85

Resources

Complete Teams

admin documentation

Microsoft Teams roadmap to stay up-to dateMicrosoft Teams Technical CommunityMicrosoft Teams UserVoiceDriving Adoption CommunitySlide86