The Role of the OneStop Operator Hear It from the Operators Themselves Janice Davis Georgia Department of Labor Benjie Hopkins Hopkins and Associates Lynn Hamilton ResCare Workforce Services Robert M Gordon IN THE DOOR ID: 773147
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The Role of the One-Stop Operator: Hear It from the Operators Themselves!
Janice Davis, Georgia Department of Labor Benjie Hopkins, Hopkins and AssociatesLynn Hamilton, ResCare Workforce ServicesRobert M. Gordon, IN THE DOOR One-Stop Operators The Panelists
Janice Davis Georgia Department of Labor
Local Areas Operated by GDOL GEORGIA DEPARTMENT OF LABOR: One-Stop Operations Northwest Georgia (LWDA 1) Three Rivers Area (LWDA 8) Northeast Georgia (LWDA 9) Central Savannah River Area (LWDA 12) East Central Georgia (LWDA 13) Lower Chattahoochee (LWDA 14) Middle Flint (LWDA 15) Southern Georgia (LWDA 18)
Structure Georgia Department of LaborStructure of the One-Stop SystemsOperator Staff and StructureThe Number of Centers in Each Region Access Points and Electronic AccessBranding of One-Stop Operations – Our Identity Deliverables and Level of Service Partner Collaborative Policies and Processes Administrative Services System Metrics Outreach Coordinating Service Delivery in the One-Stop* Firewalls and Multiple Service Delivery Contracts Reporting Structure and Firewall Career Center/Comprehensive One-Stop Management Northwest Georgia OSO Contract & OJT Services Contract
Year In Review Georgia Department of LaborChallengesData Sharing, Metrics, and Case Management CollaborationLocal Partner Buy-In and Flexibility (e.g., survey launch) The One-Stop Concept (especially in rural Georgia)Electronic Access, Customer/Staff Comfort & Practicality Highlights Regular Collaboration and Enhanced Information Sharing Move Toward Frontline Collaboration and Training Professional Development Resource Community Partner Awareness Focus in Program Year 2018 Enhancing Customer Flow between Partners Capturing Referrals System Metrics
Benjie Hopkins Hopkins and Associates
WorkSource Georgia Mountains
WorkSource Georgia Mountains
Lynn Hamilton ResCare Workforce Services
Operations in two very different areas of the State South West Georgia - Comprised 14 counties with a rural footprint One Stop services for the area are co-located within 5 GA DOL locations with 1 comprehensive OneStop Center and two partner locations ( ABAC and SRTC) Year one had one FTE dedicated One Stop Operations Year two moving to 1.5 FTE Highlights: Very committed partners from July 2017 Excellent teamwork and cooperation around referrals and helping participants get connected to the services they need Challenges: Network services mgt - adding online surveys and other content Levering technology to bring services to participants
Atlanta Regional Area 1 Comprehensive Center and multiple affiliate sites within the Atlanta Region. 3 FTE supporting OneStop Operations – great initial triage and referrals. Highlights: Excellent continued response from identified required partners and other stakeholders Extended hours to support participants like ESOL in the evenings. With ARC managed networks able to easily add surveys and other tools to assist participants and collect data Challenges: Work to accommodate every partner/stakeholder request with full- time & part-time co-location within the center.
Robert M. Gordon IN THE DOOR
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