CRM On Demand Lead to Order Advantage Nicole Smayling Solution Consultant ORACLE CRM On Demand Sales Marketing Service Value Proposition Only ORACLE CRM On Demand enables you to ID: 782642
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Slide1
Slide2E-Business
Suite &
CRM On Demand
Lead to Order AdvantageNicole Smayling – Solution Consultant
Slide3ORACLE
CRM On DemandSales – Marketing –Service
Slide4Value Proposition
:
Only
ORACLE
CRM On Demand enables you to outsmart and out execute
your competition
with solutions that are
easy to use
, provide
fast ROI
, and are available from a
single vendor
.
Slide5Hosted
Application
Slide6Sales – Marketing
–
Service
Slide7Sales
Slide8Get
Smarter
Increase sales execution & account penetration
Rapid access to the business information you need
CRM On Demand: Sales
Slide9ORACLE
Business
Intelligence
Engine
Slide10Historical Trending & Whitespace
Slide11Over 40
Pre-Built Reports
Slide12Drag & Drop Report Building
Slide13Get
More Productive
Quickly identify & prioritize sales opportunities
Enable team selling via enriched collaboration
Leverage best practices across
the organization
Get the right information to the
right team members
CRM On Demand: Sales
Slide14Sales Prospector
Slide15Social CRM
Sales Library
Slide16Embedded
Sales Coaching
Slide17Get
The Best Value, Period
Superior User Adoption
Single vendor platform
with superior economics and accountabilityThe most capabilities offered at universal low priceProvable ROI
with
Lowest TCO
Simplify
& Gain Leverage with a Single Vendor
CRM On Demand: Sales
Slide18Configurable
User Interface
Slide19Portal Integration
Social CRM
Slide20Outlook Integration
Slide21Marketing
Slide22Campaign Centric
Customer Centric
“Let me find a group of
people to tell about it.”
“I have a person”
“I have an offer”
offer
“Let me find the best offer
for this person.”
offer
offer
offer
CRM On Demand: Marketing
Slide23CRM On Demand: Marketing
Analytics
Sales Reporting
PRM
Contact Management
Mobile
Lead Management
Opportunity Management
Response Management
Lead Scoring
Campaign Automation
Email Campaigns
Web Marketing
Lead Nurturing
Website Monitoring
Sales
Forecasting
Marketing
Saas
Analytics Vendors
Saas
Marketing
Vendors
Saas
CRM
Vendors
Where the only option is to
buy expensive, add-on products
Slide24Enterprise Visibility
Analytics
Response Management
Lead Scoring
Campaign Automation
Web Marketing
Lead Nurturing
Website Monitoring
Analytics
Response Management
Lead Scoring
Campaign Automation
Web Marketing
Lead Nurturing
Website Monitoring
Sales Reporting
PRM
Contact Management
Mobile
Lead Management
Opportunity Management
Email Campaigns
Sales
Forecasting
Marketing
CRM On Demand: Marketing
Slide25Easy to design and manage multi-step nurture campaigns
true
CRM On Demand: Marketing
Slide26Personalized Greeting
Sales Rep Signature from CRMOD
Personalized
Microsite
Link
Sales Rep From Email Personalization
CRM On Demand: Marketing
Personalized Campaigns
Slide27CRM On Demand: Marketing
Web Forms
Microsites
Slide28CRM On Demand: Marketing
Full Synchronization to Sales
Slide29CRM On Demand: Marketing
1
.
2
.
3
.
Closed Loop Analytics
Slide30Service
Slide31CRM On Demand: Service
360° Degree Customer View
Centralized Knowledge Base
Call Scripting
Customer Satisfaction Surveys
Solution Scoring
Slide32CRM On Demand: Service
Hosted Computer Telephony Integration
Hosted Interactive Voice Response
Hosted Automatic Call Distribution
Slide33CRM On Demand: Service
Slide34Proven CRM expertise
20 Languages
Multiple Currencies
Multiple Deployment Options
Single Vendor
Fully Integrated
CRM On Demand
Slide35Why
?
E-Business Suite & CRM On Demand
Slide36Siloed
Data
Slide37Excessive
Administrative Work
Slide38Lost
Sales
Slide39Better Together
Slide40The Business Value of Integration
Business data is consistent and
up to date across applications
Data
Oracle AIA
Slide41The Business Value of Integration
Business data is consistent and
up to date across applications
Data
Can complete a flow
in CRMOD w/o going elsewhere
Oracle AIA
Slide42The Business Value of Integration
Business
data is consistent and
up to date
across
applications
Oracle AIA
Data
Can complete a flow
in CRMOD w/o going elsewhere
Streamlined and Seamless
Lead to Order Process
Slide43One Unified Set of Data
360 Degree View
Slide44Increases Productivity
Slide45Drives Revenue
Slide46Integration
Slide47Integration Complexity
Slide48ORACLE
A
pplication
I
ntegration A
rchitecture
Slide49Industry Standards
AIA is an
open standards - based platform
Automate the complete end-to-end business processes, leveraging the applications you have and use.
Slide50Application Integration Architecture
Integration Solution
Traditional Approach:
Point to Point Integration
Oracle’s
AIA Approach
Costly
–
Consumes Large % of IT Budget
Difficult
to Upgrade
Different Points
Not Sustainable
-
Upgrades and Implementations of Any New Functionality “Breaks” Integrations
Affordable
–
Leverage Your Investment now and in the future
Agile
–
Common Framework Extends To Fit Your Needs
Sustainable
–
Build Once Then Reuse and Configure As Your Needs Change
Slide51Oracle Application Integration Architecture
CRM On Demand & E-Business Suite
Combines the
ease of use and rapid deployment of Siebel CRM On Demand with the power of Oracle E-Business Suite
BPEL library of business processes to extend integration solutions across Oracle applications
Siebel CRM On Demand
Oracle E-Business Suite
Synchronize customer information between
Front and Back Office systems
Slide52Data Quality
Slide53Single User Interface
Slide54Business Processes That Span Across Organizations
Slide55The
ORACLE Advantage
Slide56The
ORACLE Advantage
Commitment to
standards
. Long-term vision and unified roadmap.
Full responsibility
for product quality, service, and support.
Products
built to work together
.
Slide57Products Built to Work Together
Complete Solutions.
Complete Choice.
Slide58CRM
Human Capital Mgmt
Retail
Communications
Financial Services
Banking
Public Sector
Professional
Services
Only
ORACLE
:
Database
Data Warehousing
Database on Linux
Embedded Database
Middleware
Enterprise Portal
Application Server
Enterprise Performance Mgmt.
Slide59CRM On Demand Customers
Slide60Organizations of All Types & Sizes Choose
ORACLE
CRM On Demand
Slide61Sample CRM
Semiconductor Customers
CRM On Demand
Slide62Rackable
Systems Achieves
330% ROI
from Oracle CRM On Demand, E-Business Suite & AIA
New business process required for Lead-to-Quote and Build/Design to Order
model
Low user adoption of previous CRM
system
Sales lacked visibility to back-end data
Small IT staff, limited budget, short timeline
Fully integrated front-to-back office
10 Mos
.
Better data quality, single customer/order
view
Improved forecast accuracy & sales
closure
Achieved
330% ROI
with payback in only
5.3
Mos.
Challenges: Comprehensive visibility into leads, opportunities and sales forecast
Results: Increased sales efficiency; better data quality
/
Slide63 With AIA, we have a single vendor solution to connect
Oracle CRM and Oracle EBS. This allows for
improved user adoption, better pipeline visibility, one view into customers and orders, and reduced IT costs.
What
Rackable
/ SGI Is
Saying
Dominic
Martinelli
, CIO
Slide64Contact Information:
TK Kesler
CRM On Demand Specialist
(415) 305-9274Tk.Kesler@Oracle.comRyan Cavanagh
CRM On Demand Specialist(408) 616-9010 Ryan.Cavanagh@Oracle.com
Slide65Questions
?
Slide66Slide67ORACLE
Application Integration Architecture
A comprehensive, open, standards-based integration platform that process-enables the entire value chain
Custom
Hosted
Portals
eStore
CRM
Self Service
Other
Front Office Applications
Faster, cheaper, easier
integration of
core processes
Back Office Applications
Custom
Analytics
Service
Providers
B2B
Legacy
ERP
Supply
Chain
People
Business
Processes
Information
Reduced
integration risk
Improved adaptability
of business processes
Connecting People, Processes & Information across the Enterprise