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Accompanying notes to presentation Accompanying notes to presentation

Accompanying notes to presentation - PowerPoint Presentation

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Accompanying notes to presentation - PPT Presentation

What you need to know This presentation is part of the Art of connecting There are four themes in total each with their own customer presentation This presentation is intended for use with customers It provides an overview of our capabilities and the related services we offer ID: 397462

data cloud control business cloud data business control contact free helped centres innovate customer connect choices infrastructure customers presentation connecting evelyn benefits

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Slide1

Accompanying notes to presentation

What you need to know

This presentation is part of the Art of connecting. There are four themes in total, each with their own customer presentationThis presentation is intended for use with customers. It provides an overview of our capabilities and the related services we offerIt’s designed to be used as part of an interactive discussion responding to customer interest The slides in this presentation may be mixed and matched with slides from the other themes in the Art of connecting, to create a deck tailored to your customer’s specific interestsUse the attached script as a guide for the presentation, and a basis for your discussion.

Note to presenter: this slide is NOT to be shown or distributed to customersSlide2
Slide3
Slide4

Partner with BT and we can help you…

Make the right choices for your business

We helped Crabtree and Evelyn meet their compliance obligations while harnessing all the benefits of cloud

Connect to the cloudWe helped Etihad Airways make every customer feel special by seamlessly

integrating their contact centre infrastructure

Control the cloud and be free to innovate

We helped Genome Institute of Singapore push the

barriers of medical treatment and diagnosis using the cloudSlide5

Control the cloud and be free to innovate

We helped Genome Institute of Singapore push the

barriers of medical treatment and diagnosis using the cloud

Make the right choices for your businessWe helped Crabtree and Evelyn meet their compliance obligations while harnessing all the benefits of cloud

Connect to the cloud

We helped Etihad Airways make every customer feel special

by seamlessly

integrating their contact centre infrastructure

We help you

:

innovate faster across

continents

expand into new markets without lengthy lead times for

infrastructure

boost

your reputation with a great experience for your customers across different

channels

exploit

the cost benefit of

pay-as-you-go flexibility.

Etihad’s cloud contact centres take off

Jabil, As Head of Global Contact Centres for Etihad Airways, Ruth Birkin wanted customers – or guests, as the airline calls them – to feel special from the very first phone call, and that meant making its contact centres work seamlessly.

The

national carrier of the United Arab Emirates has three contact centres – two in the UAE and one in the UK – with agents covering

14

different languages. With the BT Cloud Contact Cisco platform

the

airline has made a virtual entity out of all three.

Now telephony, email and text traffic is integrated into a single queue, increasing the efficiency of customer service. Callers from 37 countries can be dropped straight into the right language team in any one of the three centres. Ruth can see key management information across the three contact centres and keep an eye on performance.

Make the right choices

for your business

Control the cloud and

be free to innovate

Connect to the cloudSlide6

We help you:

choose the right cloud model for

your business

gain control over where to store

your

data and

how you provide your

applications

make the most of your existing IT assets

by

connecting your on-site resources to

our cloud-enabled

data centres

.

To virtualise, or not to

virtualise…

Faced with inflexible legacy systems, Crabtree & Evelyn had to meet tough new regulations. An uncertain upgrade project was one route: a new cloud-based solution was another.  They opted for a virtual data centre with state-of-the-art POS which we implemented in three months.

“The initial driver for the new solution was compliance.

But

once the benefits of handing over all ownership of

payments

to BT were understood, it was only a small step to see the benefits of passing over all infrastructure in the same way

.”

Tim Johnson, IT Director, Crabtree & Evelyn

Make the right choices

for your business

Control the cloud and

be free to innovate

Connect to the cloudSlide7

We help you:

shape the future of your business

move data between public and private

clouds

, seamlesslyprotect your data while accessing it wherever

you are

, on any device

optimise your network and

applications

to

guarantee

performance

collaborate faster across borders and continents

make IT support your business’ ambitions,

not

get in the way

.

How

GIS bypassed data

bottlenecks

The

Genome Institute of Singapore is helping to push the barriers of medical treatment and diagnosis by analysing genetic code, but it’s a data-hungry business. With each new project

comes

a fresh wave of data and an ever-bigger bottleneck for GIS’s IT systems

.

Niranjan

Nagarajan

, the Associate Director of Computational

and

Systems Biology, knew dedicated servers couldn’t carry on handling the load. He used our cloud-based virtual machines to ratchet

up

computing capacity in real time, and our life sciences specialists helped him build exactly the right architecture for GIS’s research needs. Now he’s working with us on more possibilities, such

as

sharing analytical tools with researchers around the world to improve collaboration through

the

cloud.

Make the right choices

for your business

Control the cloud and

be free to innovate

Connect to the cloudSlide8

In the last 4 years, BT has

won

10 industry accolades for our Cloud Services – assuring innovation now and in the futureIn the last 2 years, over 100 customer projects have been enabled by the Cloud Compute innovation platform – helping customers stay ahead of the competition. We’ll continue to deliver fantastic solutions……so you keep getting stunning business outcomesSlide9

Your vision, our know-how

The opportunities

are out there and we can help you take themYou want to:Get the best out of all your data and applicationsMake your IT systems singBe in

total control at the heart of it.We can make this happen via:Crafting the right hybrid cloud

for your needsFinding the right blend of

different

technologies

and

infrastructure

elements.Slide10

Consider these next steps

See the technology in action

Visit our virtual showcase or book a visit to your local showcase through your BT Account Manager

www.virtualshowcase.bt.comNot sure where to start?Define your journey to the cloud working with our professional services consultantsRegister nowSelf register on BT Cloud Compute and start realising

the possibilities now… our service is available in minutes

www.cloud.bt.com

Get started today*

Connecting you to the cloud. Get control and performance from

your

cloud services with a free connection to Cloud Compute with IP Connect, including a free 60 day trial of our Cloud Compute service

Giving you choice from the start. Get access to Microsoft’s

Azure

Platform using Microsoft ExpressRoute with improved reliability, speed, lower latencies, and higher security than

typical

internet connections.

*terms and conditions applySlide11