ACCET Document 31ESL Equitable clearly defined and consistently administered Cancellations any situation in which a student never attends class Withdrawal any situation in which a student attends at least one class but not the entirety of the enrollment ID: 384321
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Slide1
Cancellation and Refund Policy
ACCET Document 31.ESLEquitable, clearly defined, and consistently administeredCancellations = any situation in which a student never attends classWithdrawal = any situation in which a student attends at least one class, but not the entirety of the enrollmentSlide2
Cancellation and Refund Policy
State policy vs. ACCET policyDocumented comparison, with the one most beneficial to the student processedFull policy provided to studentsPolicy provided:At application/enrollment
Student must verify that he/she understands the policy
Refund calculations:
For all withdrawalsSlide3
Fees Kept for Cancellation
Prior to Arrival / No Show / VISA DENIALNon-refundable Fees
+ Application/Registration Fee
+ Courier Fees
+ Travel Cancellation Insurance
+ …………………………
-----------------------------------------------------
$500 Maximum Fees allowed “Reasonable costs incurred”+ actual housing cost incurred
$
500
+ housing cost
max
For program cancellations, no fees may be kept by the institutionSlide4
Fees kept for cancellation
ENTER U.S. ON I-20 > TRANSFER Without Attending1-11 weeks Program-----------------------------------------------------
4
wks
Tuition
12+ weeks
Program
-----------------------------------------------------6 wks Tuition
$
500 fees
+ housing cost
+ tuition
maxSlide5
Fees Kept by institution
Disclosure of non-refundable feesNon-Refundable Fees must be identified
as such by the institution and clearly noted in the Enrollment Agreement
.
+
housing cost
+ tuition
agreement
max
$
500 feesSlide6
Fees Kept by institution
Disclosure of other feesAll other fees must also be disclosed in the Enrollment Agreement
agreement
Books, supplies and other materials fees may be non-refundable only if they are provided to the student Slide7
WithDrawals – Initial Term/Session
Initial term/session of four weeks or lessAll tuition fees kept by institutionInitial term/session of more than four weeksWithdrawal during the first four weeks = first four weeks of tuition kept by institution
+
housing cost
+ non-refundable
fees
4 weeks’ tuition
Initial 12-week session
4 weeks
Refund calculated, refund for 8 weeks dueSlide8
WithDrawals
– Initial Term/Session
Initial term/session of more than four weeks
Withdrawal after the first four weeks =
prorata refund through 50% attendance of the term/session
+
housing cost
+ non-refundable
fees
prorata tuition
Initial 12-week session
4 weeks
6 weeks
2 weeks
Refund calculated, refund due
Refund calculatedSlide9
WithDrawals
– Subsequent Terms/Sessions
Prorata
tuition refund through 50% attendance of the term/session
+
housing cost
+ non-refundable
fees
prorata tuition
Subsequent 12-week session
6
weeks
6 weeks
Refund calculated, refund due
Refund calculatedSlide10
Important Dates for refunds
Last Date of AttendanceUsed to determine refund eligibilityUsed to determine refund amountDate of DeterminationUsed to determine refund due dateSlide11
Important dates for refunds
Start Date: Sept 7, 2015
Scheduled End Date: Nov 13, 2015
Last Date of Attendance: Sept 11, 2015
Emailed school on Sept 20, 2015 to tell them he went home
5/12
tuition costs
10 weeks total
Attended one week of initial 10 weeks
4 weeks of tuition kept
Tuition Refund = (10-4) = 6 weeks, due 45 days from Sept 20Slide12
Prorata refunds
Must be 100% prorata based on last date of attendance
Enrolls for 12 weeks
Transfers at 5 weeks
Kept by School
+
housing cost
+ non-refundable
fees
5/12
tuition costsSlide13
Discounts
If student has fulfilled terms of discount, discount must be used in calculating refundE.g., discounts for students from Brazil in FebruaryIf student has not fulfilled terms of discount, non-discounted rate may be usedE.g., discount for enrolling for 24 weeksMust be disclosed to students in refund policySlide14
REFUND PAYMENT
direct Enrollments
$Slide15
REFUND PAYMENT
direct Enrollments
$
refundSlide16
REFUND PAYMENT
3rd party/agent Enrollments
$
$
$
commissionSlide17
REFUND PAYMENT
3rd party/agent Enrollments
$
$
commission
$
refund
refundSlide18
Sample Refund Policies
Does the policy have correct information?Is the policy complete?Is the policy easy for students to understand?What would you change?