Marilyn Shaw Department of Communication Studies University of Northern Iowa Examples After the West Des Moines Valley High School principal decreed that there be no grinding at school dances fake Twitter accounts were created pretending to be him saying lewd and ID: 501398
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Slide1
Civility in the Workplace
Marilyn Shaw
Department of Communication Studies
University of Northern IowaSlide2
Examples
After the West Des Moines Valley High School principal decreed that there be no grinding at school dances, fake Twitter accounts were created pretending to be him, saying lewd and
anti-semitic
things. The principal’s wife is Jewish.
A Rhode Island state representative called a 16-year-old girl an “evil little thing” for successfully challenging the constitutionality of a prayer posted in her school.
Basu
: Break from the pack, show civility
Des Moines Register, 4/07/12Slide3
Civility defined
Merriam-Webster’s dictionary defines civility “as a polite act of expression.”
Civility is a form
of
awareness that lies in the realm of ethics (
Forni
, 2002).
It
references consciously motivated behavior (Peck, 1993).
It
describes the requirements for citizenship and represents attitudes and actions designed to create balance between personal needs and desires and public interest (Peck, 2002).
It
includes sacrifice, generosity, morality, gratitude, obligation, respect, communication, trust, duty, and a firm resolve to correct that which is wrong, which includes issues of social justice (Carter, 1998).Slide4
Civility in being mindful of the dignity of the human beings in your sphere at all times (
Gonthier
, 2002).
It
is central to any discussion regarding order (Peck, 1993) and references “consciously motivated organizational behavior”(p. 5).
It
also involves our attitudes toward others.
It
is not just an attitude of benevolence and thoughtfulness to others, but also an active interest in the well‐being of our communities and the environment (
Forni
, 2002).Slide5
Incivility is…
Incivility is defined as being rude, inconsiderate, disrespectful, and not maintaining appropriate demeanor in public (Phillips & Smith, 2003).
Types
of incivility include physical, social, and invisible. Invisible forms may violate community norms, but are not as easily recognized (
Twale
& De Luca, 2008)Slide6
Causes of rudeness
According to the Iowa State University Extension forum “Civility in the Workplace.” rudeness occurs because:
Individualism and lack of restraint
Low self-worth
Materialism
Injustice
Stress
Anonymity
Anger
Fear
Mental health problems
May, 5,2009Slide7
Rudeness to Bullying in Academe
Bullying is sometimes perceived to be lower intensity and therefore somehow not as bad as harassment or discrimination (
Cassell
, 2011).
The Bullying of Academics in Higher Education blog begins with the following quote:
The bullying of academics follows a pattern of horrendous. Orwellian elimination rituals, often hidden from the public. Despite the anti-bullying policies (often token), bullying is rife across campuses, and the victims (targets) often pay a heavy price. ‘Nothing strengthens authority as much as silence.’
Lenardo
da Vinci—’All that is necessary for evil to succeed is that good men [or women] do nothing.’ Winston Churchill.Slide8
What is bullying”
A Washington State Department of Labor and Industries discuss the following bullying behaviors:
Unwarranted or invalid criticism
Blame without factual justification
Being treated differently than the rest of your work group
Being sworn at
Exclusion or social isolation
Being shouted at or being humiliated
Being the target of practical jokes
Excessive monitoringSlide9
Keashly
and Newman research
Additional behaviors
Glaring in a hostile manner
Treating in a rude/disrespectful manner
Interfering with work activities
Giving the ‘silent treatment’
Giving little or no feedback on performance
Not giving praise to which an individual feels entitled
Failure to give information needed
Delaying actions on matters of importance to an individual
Lying
Preventing an individual from expression oneselfSlide10
Mobbing
Dr. Heinz
Leymann
—”hostile and unethical communication which is directed in a systematic manner by one or more individuals mainly toward one individual, who, due to mobbing, is pushed into a helpless and defenseless position and held there by means of continuing mobbing activities. (
Leymann
,
n.d.
).Slide11
In Academia
Dr. Ken
Westhues
, 2009 research suggests:
Mobbing targets usually excel
Interestingly, according to the Workplace Bullying Institute
1.6% of bullies lost their jobs, whereas
31.3% of victims lost their jobs as a result of layoff, termination, or quitting and an additional 12.3% of victims suffered psychological injury resulting in lost work timeSlide12
Impact on Professor
Stress
Depression
Suicidal thoughts
Reduced self-esteem
Self blame
Phobias
Sleep disturbances
Digestive problems
Muscoskelatal
problems
Social isolation
Family problems
Post traumatic stress disorder
Cassell
, 2011
Impact
Impact on Department/University
Inability to attract new hires
Dysfunctional work environment
Medical and workers’ comp. claims
Decreased productivity
Decreased employee morale
Decreased loyalty
Acts of sabotage/revenge
Absenteeism
Lawsuits
Cassell
, 2011Slide13
What to do about it?
Three factors as to why bullying in academe is present;
Insufficient legal recourse/deterrent
Leadership
Nature of academeSlide14
Three components to stop bullying
Iowa State Extension, 10,19,2007
An internal, loophole-free policy to specifically address workplace bullying
Enforcement procedures to implement the policy and provide personal and organizational accountability
A plain to train and educate all employees, supervisors, and administrators Slide15
Finally, Nick’s Story