Presentations text content in Desktop Support Services
Slide1
Desktop Support Services
The name is a little misleading
Slide2Desktop Support
LAN
Local Infrastructure
Desktop Support Services
Desktop Support
LAN
Local Infrastructure
Developers
Agency IT Services
Agency Specific Server / Applications
Help Desk Support
Help Desk Support
Provide Managed End Point Services
DEMARC to Desktop
Slide3Customer Feedback
Rates too high
Standard Model doesn’t fit our needs
We’re not IT people and we don’t have an IT Team
We need smaller options
We just need a little help
Slide4We Listened!
(Presently)
Rate decreased from $5,000 to $3,500 per device for our Standard Service
Now that rates are reduced conversation
for new Desktop Service customers are starting up
again
We
will be piloting different options for
expanding services
Slide5Standard Service Option
(Manage the Local Client Infrastructure)
MANAGES
the Client Infrastructure
Customer
Desktop Support
LAN
(DEMARC to Desktop)
Local Client Infrastructure
(Active Directory, Exchange, SCCM, etc..)
WaTech Enterprise Service
Active Directory, Exchange, VPN, Wireless, Skype, etc..
End Point Security
*Agency uses Enterprise
Services (Active Directory and Exchange)
*Limited or no agency propriety support
Slide6Lite Service Option
(Provides Limited Support of the Local Client Infrastructure)
(Small Agencies Less than 20 employees)
SUPPORTS
your Existing Client Infrastructure
Customer
Desktop Support
(Limited Support)
LAN
(Limited Support)
Local Client Infrastructure
(Active Directory and Exchange)
WaTech Enterprise Service
(Active Directory and Exchange)
End Point Security
(Limited Support existing product)
*Agency uses Enterprise
Services (Active Directory and Exchange)
*Limited or no agency propriety support
Slide7Standalone Services
(pilot programs)
Technical Support LAN Support Imaging
Consultation
Surplus Media Disposal
(no servers)
Loaner Equipment Deployment / Refresh Support
International Travel Computers
Slide8STANDARD *(existing)Onboard you into our Enterprise Client Infrastructure.Manage Active Directory
Manage ExchangeManage LAN (DEMARC to desktop)
Manage SCCM
Provide End Point Security
Provide Desktop Support
Provide Help Desk Services
LITE *
(small agencies 20<)(pilot program)Agency maintains their IT environment
Act as a technical liaison for Enterprise ServicesProvide limited Desktop Support
Provide Help Desk ServicesProvide limited LAN support
Provide limited support for end point security
Standalone Services(pilot programs)
Technical SupportLAN SupportConsultation
Imaging SurplusMedia Disposal (no servers)
Deployments/RefreshLoaner ComputersInternational Travel Computers
Service Options
*Agency uses Enterprise
Services (Active Directory and Exchange)*Limited or no agency propriety support
Slide9Questions?
PJ Griffin
PJ.Griffin@watech.wa.gov
Desktop Support Services
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