Desktop Support Services

Desktop Support Services Desktop Support Services - Start

2018-10-23 6K 6 0 0

Desktop Support Services - Description

The name is a little misleading. Desktop Support. LAN. Local Infrastructure. Desktop Support Services. Desktop Support. LAN. Local Infrastructure. Developers. Agency IT Services. Agency Specific Server / Applications. ID: 694934 Download Presentation

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Desktop Support Services




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Presentations text content in Desktop Support Services

Slide1

Desktop Support Services

The name is a little misleading

Slide2

Desktop Support

LAN

Local Infrastructure

Desktop Support Services

Desktop Support

LAN

Local Infrastructure

Developers

Agency IT Services

Agency Specific Server / Applications

Help Desk Support

Help Desk Support

Provide Managed End Point Services

DEMARC to Desktop

Slide3

Customer Feedback

Rates too high

Standard Model doesn’t fit our needs

We’re not IT people and we don’t have an IT Team

We need smaller options

We just need a little help

Slide4

We Listened!

(Presently)

Rate decreased from $5,000 to $3,500 per device for our Standard Service

Now that rates are reduced conversation

for new Desktop Service customers are starting up

again

We

will be piloting different options for

expanding services

Slide5

Standard Service Option

(Manage the Local Client Infrastructure)

MANAGES

the Client Infrastructure

Customer

Desktop Support

LAN

(DEMARC to Desktop)

Local Client Infrastructure

(Active Directory, Exchange, SCCM, etc..)

WaTech Enterprise Service

Active Directory, Exchange, VPN, Wireless, Skype, etc..

End Point Security

*Agency uses Enterprise

Services (Active Directory and Exchange)

*Limited or no agency propriety support

Slide6

Lite Service Option

(Provides Limited Support of the Local Client Infrastructure)

(Small Agencies Less than 20 employees)

SUPPORTS

your Existing Client Infrastructure

Customer

Desktop Support

(Limited Support)

LAN

(Limited Support)

Local Client Infrastructure

(Active Directory and Exchange)

WaTech Enterprise Service

(Active Directory and Exchange)

End Point Security

(Limited Support existing product)

*Agency uses Enterprise

Services (Active Directory and Exchange)

*Limited or no agency propriety support

Slide7

Standalone Services

(pilot programs)

Technical Support LAN Support Imaging

Consultation

Surplus Media Disposal

(no servers)

Loaner Equipment Deployment / Refresh Support

International Travel Computers

Slide8

STANDARD *(existing)Onboard you into our Enterprise Client Infrastructure.Manage Active Directory

Manage ExchangeManage LAN (DEMARC to desktop)

Manage SCCM

Provide End Point Security

Provide Desktop Support

Provide Help Desk Services

LITE *

(small agencies 20<)(pilot program)Agency maintains their IT environment

Act as a technical liaison for Enterprise ServicesProvide limited Desktop Support

Provide Help Desk ServicesProvide limited LAN support

Provide limited support for end point security

Standalone Services(pilot programs)

Technical SupportLAN SupportConsultation

Imaging SurplusMedia Disposal (no servers)

Deployments/RefreshLoaner ComputersInternational Travel Computers

Service Options

*Agency uses Enterprise

Services (Active Directory and Exchange)*Limited or no agency propriety support

Slide9

Questions?

PJ Griffin

PJ.Griffin@watech.wa.gov


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