30 minutes 21 slides Audience R1 Objectives Define empanelment Understand benefits of empanelment Define continuity Know measures of continuity from patient and provider perspective ID: 1012253
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1. Facilitator GuideTime: 30 minutes / 21 slidesAudience: R1Objectives: Define empanelment, Understand benefits of empanelment, Define continuity, Know measures of continuity from patient and provider perspectiveThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
2. Empanelment and ContinuityWho are my people?How will my people see me?
3. The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
4. Empanelment: who are my peeps?The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
5. Empanelment Is…Empanelment is the process for ensuring that every patient has an assigned Primary Care Provider (PCP), which sorts patients into populationsThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
6. Case: Lee Needs an Assigned Primary Care ProviderThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
7. Why is Empanelment Important?Think – Pair - ShareThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
8. Empanelment Benefits PatientsRelationship = Increased Trust = Better OutcomesEase of scheduling appointmentsCoordination for ongoing symptom management, work-ups, population managementThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
9. Empanelment Benefits PhysiciansRelationship = Fulfillment, Satisfaction, JoySystematized empanelment = Balanced Panels = Balanced clinic daysAllows variation in practice scopeThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
10. Empanelment Benefits SystemSorting patients into populations = Population ManagementMore easily identify care gaps – PCP and team has responsibilityPCP directs healthcare team in their own panel (population) managementThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
11. Continuity: I see my peeps and they see meThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
12. Continuity according to GoogleThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in EducationSlide source: USCF CEPC Practice Coaching for Primary Care Transformation Curriculum
13. For a Patient, Continuity is…The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education“I get my care from the person and the team I know”
14. Continuity is HealthyNearly 6 in 10: prefer more regular contact with the same caregiver More likely to perceive care as excellent or very good (65% vs. 38%). More likely to feel very informed about their health (64% vs. 37%)More apt to be highly comfortable asking questions about their careMore likely to be very confident in their ability to make healthcare decisions(source USCF CEPC Practice Coaching for Primary Care Transformation Curriculum)The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
15. For a Provider, Continuity is…The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education“I provide care to patients that I know well”
16. Measuring ContinuityPatient Perspective: “Percentage of my appointments that are with my own doctor or care team”Provider/Care Team Perspective: “Percentage of visits that are with my own patients”The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
17. What Does Different Continuity Mean?The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in EducationData from Multnomah County Health DepartmentSlide source: USCF CEPC Practice Coaching for Primary Care Transformation Curriculum
18. What Does Different Continuity Mean?The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in EducationData from Multnomah County Health DepartmentSlide source: USCF CEPC Practice Coaching for Primary Care Transformation Curriculum
19. Maximizing Patient Continuity (in Residency)The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in EducationResidents assigned as PCPScheduling ProtocolsResident PCP “Teamlets”“I get my care from the person and the team I know”
20. Improving the Continuity Experience in ResidencyThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in EducationContinuity with Clinic TeamThink “outside the clinic”: virtual careWarm Hand-offs and Sign-outsUnbroken and consistent existence; state of stability
21. Case: Lee Has a Personal ProviderThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
22. Get to Know your People!A Panel “Scavenger Hunt”The UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education
23. EvaluationThe UCSF Double Helix Curriculum: Transformation of High-Performing Primary Care in Education