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Good News/Bad News Review Good News/Bad News Review

Good News/Bad News Review - PowerPoint Presentation

marina-yarberry
marina-yarberry . @marina-yarberry
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Uploaded On 2016-05-24

Good News/Bad News Review - PPT Presentation

Use the GEDAE approach G ood News E xplanation D etails A ction E cho Good News Good News Good News Per employee request casual dress policy has been approved for Fridays at Tempe Bank effective this Friday ID: 333264

casual news good attire news casual attire good season bad shorts merchandise percent professional maintain shirts explanation positively alternative

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Presentation Transcript

Slide1

Good News/Bad News Review Slide2

Use the

GEDAE

approach:Good NewsExplanation/ DetailsActionEcho Good News

Good NewsSlide3

Good News

Per employee request, casual dress policy has been approved for Fridays at Tempe Bank effective this Friday. Slide4

Explanation

Since  most of us interact with customers and we want to maintain a professional appearance, casual attire means “dressy casual.”

In order to maintain our professional image while enjoying more relaxed attire, please follow these general guidelines :Slide5

Details

Men

WomenSport or Polo Shirt Blouse or Polo ShirtKhaki Slacks Pants, Long ShortsCargo Shorts Skirts Loafers Loafers or Sandals

Tennis shoes, jogging outfits, short shorts, tee shirts, halter-tops, and shirts exposing the belly are inappropriate. Formal business attire should be worn when meeting with clients outside the office.Slide6

Action

Please visit the HR website for the complete casual attire policy and illustrations of appropriate casual attire. If you have any questions regarding what is and isn’t appropriate, please call me at 5555 .

 Slide7

Echo

Enjoy our new “Casual Fridays” beginning this Friday !Slide8

Bad News

Use

the BEBE approach:BufferExplanationBad News (Plus Alternative)

Exit PositivelySlide9

Buffer

Neutral Statement

Example: Your application was reviewed separately by two loan officers.Slide10

Explanation

I’m honored by your invitation to be a guest speaker at this year’s kick-off. Unfortunately, I have already committed to another speaking engagement in Houston that weekend.Slide11

Bad News (Plus Alternative)

You receive full refunds for merchandise

returned within 10 days of receipt. For unsold merchandise returned after the primary selling season, a modest 15 percent restocking fee is charged to cover our costs of holding this

merchandise until next season.Slide12

Exit Positively

While relaxing from another great skiing season, take a look at our new

HighFly skis and other items available in the enclosed catalog for next season. You can save 10 percent by ordering premium products before May 10th.