Design amp implement ongoing transaction based survey for key customer touchpoints Transaction Results Analysis Online Results Reporting Transaction Relationship Integrated Analysis Detailed Results Analysis Presentation ID: 364930
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REM Service Survey(s)
Design & implement ongoing transaction based survey for key customer touchpoint(s)Transaction Results AnalysisOnline Results ReportingTransaction – Relationship Integrated AnalysisDetailed Results Analysis PresentationOperational Linkage MetricsAligned Internal Measures (AIM) AnalysisIdentification of SPI Levels for Objective SettingOngoing Program SupportReview Program CycleNext Steps Program Review
Relationship Driver SurveyDesign & implement in-depth NP survey with robust segmentationCollect Competitive Benchmarking Data Operationalizing InsightDistributing data to levels of business (sales / service / web)Account Management StrategyAction PlanningDetailed Results AnalysisOnline Results ReportingFinancial Results (FIRE) LinkageDetailed Results Analysis PresentationPreparation for Phase 3Determine REM Service Survey Measurement CandidatesProgram Review
Solver SurveyDesign & implement simple NP two-question survey with robust segmentationHigh Level Results AnalysisOnline Results ReportingSummary Results Analysis PresentationPreparation for Phase 2Determine Measurement Candidates for Relationship Drivers Develop Program Roadmap
Phase 3
Transaction Assessment
Phase 2
In-Depth Assessment
Phase 1
Baseline Assessment
Logical Phased Approach