x0000x0000US Department of Homeland Security Cybersecurity Infrastru - PDF document

1 ��U.S. Department of Homel
��U.S. Department of Homeland Security Cybersecurity & Infrastructure Security AgencyOffice of the DirectorWashington, DC 20528 March 2, 2020 ADVISORY MEMORANDUM ON IDENTIFICATION OF ESSENTIAL CRITICAL FROM: Christopher C. KrebsDirectorCybersecurity and Infrastructure Security Agency(CISA) the Nationcomestogether slow the spreadCOVID-19, on The Cybersecurity and Infrastructure Security Agency (CISA) executes the Secretary ofHomeland Security’s authorities to secure critical infrastructure. Consistent with these authorities, CISA has Thlist advisory nature.not, nor shouldconsidered, �� &#x/MCI; 0 ;&#x/MCI; 0 ;and public works. tate, local, tribal, and territorial governments are responsible for implementing and executing response activities, including decisions about access and reentry, in their communities, while the Federal Government is in a supporting role. Officials should use their own judgment in issuing implementation directives and guidance. Similarly, while adhering to relevant public health guidance, critical infrastructure owners and operators are expected to use their own judgement on issues of the prioritization of business processes and workforce allocation to best ensure continuity of the essential goods and services they support. All decisions should appropriately balance public safety, the health and safety of the workforce,and the continued delivery of essential critical infrastructure services and functions. While this advisory list is meant to help public officials and employers identify essential work functions, it allows for the reality that some workers engaged in activity determined to be essential may be unable to perform those functions because of healthrelated concerns. ISA will continue to work with our partners in the critical infrastructure community to update this advisory list if necessary as the Nation’s response to COVID-19 evolves. hould you have questions about this list, please contact CISA at CISA.CAT@cisa.dhs.gov . ttachment: “Guidance on the Essential Critical Infrastructure Workforce: Ensuring Community and National Resilience in COVID-19 Response Version 2.0” Essential Critical Infrastructure Workforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA @CISAgov | @cyber | @uscert_gov GuidancetheEssentialCriticalInfrastructureWorkforce: Ensuring CommunityandNationalResilienceCOVID-19 ResponseVersion 3 (April 17, 2020) THE IMPORTANCE OF ESSENTIAL CRITICAL INFRASTRUCTURE WORKERS Functioningcriticalinfrastructure . CONSIDERATIONS FOR GOVERNMENT AND BUSINESS Thislistwasdevelopedinconsultationwithfederal agency partners,industryexperts, and State and EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@ci

2 sa.dhs.gov Facebook.com/CISA Linkedin.co
sa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov theirresponsibilities.OSHAhasguidance and enforcementinformationforworkplaceswww.osha.gov/coronavirus . Businesses and governmentagenciesmaycontinuetoimplementorganizationspecificmeasures,whichprotecttheworkforcewhilemeetingmissionneeds. Workersshouldencouragedtoworkremotelywhenpossible and focusoncorebusinessactivities.- person,nonmandatoryactivitiesshoulddelayeduntiltheresumptionofnormaloperations.Whencontinuousremoteworkisnotpossible,businessesshouldenliststrategiestoreducethelikelihoodofspreadingthedisease.Thisincludes,butisnotlimitedto,physicallyseparatingstaff, staggeringworkshifthoursordays, and othersocialdistancingmeasures.WhiletheCDCrecommendsthateveryonewear a clothfacevertocontainrespiratorydropletswhenaroundothers,criticalinfrastructureemployersmustconsiderhowbesttoimplementthispublichealthrecommendationforsourcecontrolintheworkplace.Forexample,mployersmayprovidedisposablefacemasks(e.surgicalmasks)insteadofclothfacecoveringswhenworkerswouldneedtowearmasksforextendedperiodsoftime(e.g.,thedurationof a workshift)orwhileperformingtasksinwhichthefacecoveringcouldbecomecontaminated. Considertheimpactofworkplacesickleavepoliciesthatmaycontributetoemployeedecisiontodelayreportingmedicalsymptoms.Sickemployeesshouldnotreturntotheworkplaceuntiltheymeetthecriteriatostophomeisolation. iticalnfrastructurehasobligationtolimittotheextentpossiblethereintegrationofinpersonworkerswhohaveexperiencedexposuretoCOVIDbutremainasymptomaticinwaysthatbestprotectthehealthoftheworker,theirworkers, and thegeneralpublic.Ananalysisofrejobtasksandworkforceavailabilityworksitescanallowtheemployertomatchcoreactivitiestootherequallyskilled and availableinpersonworkerswhohavenotexperiencedexposure.CDCguidanceonsafetypracticesforcriticalinfrastructureworkersismaintained https://www.cdc.gov/coronavirus/2019ncov/community/critical workers/implementingsafetypractices.html Allorganizationsshouldimplementtheirbusinesscontinuity and pandemicplansorputplansinplaceiftheydonotexist.Delayingimplementationisnotadvised and putsrisktheviabilityofthebusiness and thehealth and safetyoftheworkers.Reliance on technology and justintimesupplychains means thatcertainworkersmustabletoaccesscertainsites,facilities, and assetstoensurecontinuityoffunctions.Thevastmajorityofoureconomyreliesontechnology and therefore informationtechnology (IT) and operationaltechnology(OT)workersforcriticalinfrastructureoperationsareessential.Thisincludesworkersin many roles,includingworkersfocusingonmanagementsystems,controlsystems, and SupervisoryControl and DataAcquisition (SCADA) systems, and datacenters;cybersecurity engineering; and cybersecurityriskmanagement.Governmentworkers,suchemergencymanagers, and thebusinesscommunityneedtoestablish and maintainlin

3 esofcommunication.Essential critical inf
esofcommunication.Essential critical infrastructure workersneedcontinued and unimpededaccesstosites,facilities, and equipmentwithinquarantinezones, containment areas,orotherareaswhereaccessormovementislimitedtoperformfunctionsforcommunityrelief and stability; forpublicsafety, security and health;formaintainingessentialsupplychains and preservinglocal,regional,andnationaleconomicwellbeing. ntialriticalinfrastructureworkersneedsustainedaccesstodesignatedquarantine, containment, or EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov restrictedareas; and shouldexemptedfromcurfews, shelterinplaceorders, and transportationrestrictionsorrestrictionsonmovement. Wheneverpossible,localgovernmentsshouldconsideradoptingspecificstateguidanceonessentialworkerstoreducepotentialcomplications of workerscrossingjurisdictionalboundaries.Whenthisisnotpossible,localjurisdictionsshouldconsideraligningaccess and movementcontrolpolicieswithneighboringjurisdictionstoreducetheburdenofcrossjurisdictionalmovementofessentialcriticalinfrastructureworkers. IDENTIFYING ESSENTIAL CRITICAL INFRASTRUCTURE WORKERS ThefollowinglistofidentifiedessentialcriticalinfrastructureworkersisintendedtooverlyinclusivereflectingthediversityofindustriesacrosstheUnitedStates. HEALTHCARE / PUBLIC HEALTH Workers, includinglaboratorypersonnel,thatperformcriticalclinical,biomedical and otherresearch,development, and testingneededforCOVIDorotherdiseases.Healthcareprovidersincluding,butnotlimitedto,ysicians;dentists;psychologists;midlevelpractitioners; nurses;assistants and aids;infectioncontrol and qualityassurancepersonnel;pharmacists;physical,respiratory,speech and occupationaltherapists and assistants;socialworkers;optometrists;speechpathologists;chiropractors;diagnostic and therapeutictechnicians; and radiologytechnologists.orkersrequiredforeffectiveclinical,command,infrastructure,supportservice,administrative,security,and intelligenceoperationsacrossthedirectpatientcare and fullhealthcare and publichealthspectrum.Personnelexamplesmayinclude,butarenotlimited,toaccounting,administrative,admitting and discharge, engineering, accrediting,certification,licensing,credentialing,epidemiological,sourceplasmaand blooddonation,foodservice,environmentalservices,housekeeping,medicalrecords,informationtechnology and operationaltechnology,nutritionists,sanitarians,respiratorytherapists,etc.Emergencymedicalservicesworkers.Prehospitalworkersincludedbutnotlimitedtourgentcareworkers.Inpatient & hospitalworkers(e.g.hospitals,criticalaccesshospitals,longtermacutecare EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedi

4 n.com/company/cybersecurityandinfrastruc
n.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov hospitals,longtermcarefacilities,inpatienthospice,ambulatorysurgicalcenters, etc.).Outpatientcareworkers(e.g.endstagerenaldisease,FederallyQualifiedHealthCenters,RuralHealthClinics,communitymentalhealthclinics,organtransplant/procurementcenters, and otherambulatorycaresettings/providers,comprehensiveoutpatientrehabilitationfacilities,etc.).Homecareworkers(e.g.homehealthcare,homehospice,homedialysis,homeinfusion,etc.).WorkersLongtermcarefacilities,residential and communitybasedproviders(e.g.ProgramsofAllInclusiveCare fortheElderly(PACE),IntermediateCareFacilitiesforIndividualswithIntellectualDisabilities,PsychiatricResidentialTreatmentFacilities,ReligiousNonmedicalHealthCareInstitutions,etc.).Workplacesafetyworkers(i.e.,workerswhoanticipate,recognize,evaluate, and controlworkplaceconditionsthatmaycauseworkers'illnessorinjury).Workersneededtosupporttransportationto and fromhealthcarefacility and providerappointments.Workersneededtoprovidelaundryservices,foodservices,reprocessingofmedicalequipment, and wastemanagement.Workersthatmanagehealthplans,billing, and healthinformation and who cannot workremotely.Workersperformingcybersecurityfunctionshealthcare and publichealthfacilities and who cannot orkremotely.Workersperformingsecurity,incidentmanagement, and emergencyoperationsfunctionsoronbehalfofhealthcareentitiesincludinghealthcarecoalitions,who cannot practicallyworkremotely. ildcare,ldercare, and otherserviceprovidersforessentialhealthcarepersonnel.Vendors and suppliers(e.g.imaging,pharmacy,oxygenservices,durablemedicalequipment,etc.). Workersmanufacturers(includingbiotechnologycompanies and thosecompaniesthathaveshiftedproductiontomedicsupplies),materials and partssuppliers,technicians,logistics and warehouseoperators,printers,packagers,distributorsofmedicalproducts and equipment(includingthirdpartylogisticsproviders, and thosewhotest and repair),personalprotectiveequipment(PPE),isolationbarriers,medicalgases,pharmaceuticals(includingmaterialsusedinradioactivedrugs),dietarysupplements,blood and bloodproducts,vaccines,testingmaterials,laboratorysupplies,cleaning,sanitizing,disinfectingorsterilizationsupplies(includingdispensers),sanitarygoods,personalcareproducts,pestcontrolproducts, and tissue and papertowelproducts. Donorsofood,bonemarrow,bloodstemcell,orplasma, and theworkersoftheorganizationsthatoperate and managerelatedactivities.Pharmacystaff,includingworkersnecessarytomaintainuninterruptedprescription, and otherworkersforpharmacyoperations.Workersinretailfacilitiesspecializinginmedicalgoodandsupplies.Publichealth and environmentalhealthworkers,suchas:Workersspecializingin environmental healththatfocusonimplementing environmental controls,sanitary and infectioncontrolinterventions,healthcarefacilitysafety and emergencyprepared

5 nessplanning,engineeredworkpractices, an
nessplanning,engineeredworkpractices, and developingguidance and protocolsforappropriatetopreventCOVIDdiseasetransmission.ublicalth/communityhealthworkers(includingcallcenterworkers)whoconductcommunitybasedpublichealthfunctions,conductingepidemiologicsurveillance and compiling, analyzing, and communicatingpublichealthinformation,whocannotworkremotely.Humanservicesproviders,especiallyforriskpopulationssuchas:Homedeliveredmealprovidersforolderadults,peoplewithdisabilities, and otherswithchronic EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov healthconditions.Homemakerservicesforfrail,homebound,olderadults.Personalassistanceservicesproviderstosupportactivitiesofdailylivingforolderadults,peoplewithdisabilities, and otherswithchronichealthconditionswholive independently thecommunitywithsupports and services.Homehealthproviderswhodeliverhealthcareservicesforolderadults,peoplewithdisabilities,and otherswithchronichealthconditionswholive independently inthecommunitywithsupportsand services.Governmententities, and contractorsthatworkinsupportoflocal,state, and federalpublichealth and medicalmissionsets,includingbutnotlimitedtosupportingaccesstohealthcare and associatedpaymentfunctions,conductingpublichealthfunctions,providingmedicalcare,supportingemergencymanagement,orotherservicesnecessaryforsupportingtheCOVIDresponse. Mortuaryserviceproviders,suchas:Workersperformingmortuaryfuneral,cremation,burial,metery, and relatedservices,includingfuneralhomes,crematoriums,cemeteryworkers, and coffinmakers.Workerswhocoordinatewithotherorganizationstoensuretheproperrecovery, handling, identification,transportation,tracking,storage, and disposofhumanremains and personaleffects;certifycauseofdeath; and facilitateaccesstomental and behavioralhealthservicestothefamilymembers,responders, and survivorsof incident. LAW ENFORCEMENT, PUBLIC SAFETY, AND OTHER FIRST RESPONDERS Public,private, and voluntarypersonnel(frontline and management,civilian and sworn)inemergencymanagement,lawenforcement,fire and rescueservices,emergencymedicalservices(EMS), and security,public and privatehazardousmaterialresponders,airmedicalserviceproviders(pilots and supportingtechnicians),corrections, and search and rescuepersonnel. Personnelinvolvedinprovisioningofaccesstoemergencyservices,includingtheprovisioningofrealtimetext,textto and dialingviarelay. ersonnelthatareinvolvedtheemergencyalertsystem(EAS)((broadcasters,satelliteradio and television,cable, and wirelinevideo) and wirelessemergencyalerts(WEA). WorkersIndependentSystemOperators and RegionalTransmissionOrganizations, and NetworkOperationsstaff,engineers and technicianstomanagethenetworkoroperatefacilities. Workersemer

6 gencycommunicationcenter,publicsafetyans
gencycommunicationcenter,publicsafetyansweringpoints,publicsafetycommunicationscenters,emergencyoperatiocenters, and callcenters.FusionCenterworkerWorkers, includingcontractedvendors, whomaintain,manufacture,orsupplyequipment and servicessupportinglawenforcement,fire, EMS, and responseoperations(toincludeelectronicsecurity and safetysecuritypersonnel).Workers and contractedvendorswhomaintain and provideservices and suppliestopublicsafetyfacilities,includingemergencycommunicationcenter,publicsafetyansweringpoints,publicsafetycommunicationscenters,emergency operationcenters,fire and emergencymedicalservicesstations,police and lawenforcementstations and facilities. orkersupportingthemanufacturing,distribution, and maintenance ofnecessarysafetyequipment and uniformsforlawenforcement and allpublicsafetypersonnel. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Workerssupportingtheoperationoffirearm,orammunitionproductmanufacturers,retailers,importers,distributors, and shootingranges.Publicagencyworkers responding toabuse and neglectofchildren,spouses, elders, and dependentadults.Workerswhosupportweatherdisaster and naturalhazardmitigation and preventionactivities.Securitystafftomaintainbuildingaccesscontrol and physicalsecuritymeasures. FOOD AND AGRICULTURE Workerssupportinggroceries,pharmacies, convenience stores, and otherretail(includingunattendedand vending) thatsellshumanfood,animal and petfood and petsupply, and beverageproducts,includingretailcustomersupportservice and informationtechnologysupportstaffnecessaryforonlineorders,pickup, and delivery.Restaurantcarryout and quickservefoodoperations,includingdarkkitchen and foodprepcenters,carryout, and deliveryfoodworkerFoodmanufacturerworkers and theirsupplierworkers includingthoseemployedfoodingredientproduction and processingfacilities;aquaculture and seafoodharvestingfacilities; livestock,poultry,seafoodslaughterfacilities;pet and animalfeedprocessingfacilities;humanfoodfacilitiesproducingproductsforanimalfood; beverageproductionfacilities; and theproductionoffoodpackaging. Farmers,farm and ranchworkers, and agribusinesssupportservicestoincludethoseemployedinauction and sales; grain and oilseedhandling,storage,processing, and distribution;animal food,feed,and ingredientproduction,packaging, and distribution;manufacturing,packaging, and distributionofveterinarydrugs; and truckdelivery and transport. Farmers,farm and ranchworkers, and supportserviceandsupplierworkersproducingfoodsupplydomestically and forexport, toincludethoseengagedinraising,cultivating,harvesting, packing,storing,ordeliveringtostorageortomarketorto a carrierfortransportationtomarket any agriculturalorhorticulturalcommodity

7 forhumanconsumption; agriculturalinspect
forhumanconsumption; agriculturalinspection;fuelethanolfacilities;biodieseland renewabledieselfacilities;storagefacilities; and otheragriculturalinputs.orker and firmssupportingthedistributionoffood,feed, and beverage and ingredients usedintheseproducts,includingwarehouseworkers,vendormanagedinventorycontrollers, and blockchainmanagers.Workerssupportingthesanitation and pestcontrolofallfoodmanufacturingprocesses and operationsfromwholesaletoretail.Workerssupportingthegrowth and distributionofplants and associatedproductsforhomegardens. Workers incafeteriasusedtofeedworkerparticularlyworkerpopulationsshelteredagainstCOVIDWorkersinanimaldiagnostic and foodtestinglaboratories. Government,private, and non-governmentalorganizations’workersessentialforfoodassistanceprograms(includingschool lunch programs) and governmentpayments.Workers ofcompaniesengagedintheproduction,storage,transport, and distributionofchemicals,medicines,vaccines, and othersubstancesusedthefood and agricultureindustry,includingseeds,pesticides,herbicides,fertilizers,minerals,enrichments, and otheragriculturalproductionaids.Animalagricultureworkerstoincludethoseemployedinveterinaryhealth(includingthoseinvolvedinsupportingemergencyveterinaryorlivestockservices);raising, caringfor and management ofanimalsforfood;animalproductionoperations;livestockmarkets;slaughter and packingplants,manufacturers,renderers, and associatedregulatory and governmentworkforce. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency@CISAgov | @cyber | @uscert_gov Transportationsupportinganimalagriculturalindustries,includingmovementofanimalmedical and reproductivesupplies and materials,animalvaccines,animaldrugs,feedingredients,feed and bedding,liveanimals,animalproducts, and deceasedanimalsfordisposal.Workerswhosupportsawmills and themanufacture and distributionoffiber and forestproducts,including,butnotlimitedtotimber,paper, and otherwood and fiberoducts, wellmanufactureand distributionofproductsusingagriculturalcommodities.Workers engagedinthemanufacture and maintenance ofequipment and otherinfrastructurenecessaryforagriculturalproductionanddistribution. ENERGY Workerssupportingtheenergysector,regardlessoftheenergysource(including, butnotlimitedto, nuclear,fossil,hydroelectric,orrenewable),segmentofthesystem,orinfrastructuretheworkerisinvolvedin,whoareneededtoconstruct,manufacture,repair, transport,permit,monitor,operateengineer, and maintainthereliability,safety,security, environmental health, and physical and cybersecurityoftheenergysystem, includingthosewhosupportconstruction,manufacturing,transportation,permitting,d logistics. Workers and contractorssupportingenergyfacilitiesthatprovidesteam,hotwaterorchilledwaterfromcentralpowe

8 rplantstoconnectedcustomers.Workerscondu
rplantstoconnectedcustomers.Workersconductingenergy/commoditytrading/scheduling/marketingfunctionswho can't performtheirdutiesremotely.Workerssupportingtheenergysectorthroughrenewableenergyinfrastructure (including, butnotlimitedto, wind,solar,biomass,hydrogen,ocean,geothermal,andhydroelectric) and microgrids,includingthosesupportingconstruction,manufacturing,transportation,permitting,operation and maintenance, monitoring, and logistics. Workers and securitystaffinvolvedinnuclearrefuelingoperations.Workers providingservicesrelatedtoenergysectorfuels(including,butnotlimitedto, petroleum(crudeoil),naturalgas,propane,liquefiednaturalgas(LNG),compressednaturalgas(CNG),naturalgasliquids(NGL),otherliquidfuels,nuclear, and coal) and supportingthemining,processing,manufacturing,construction,logistics,transportation,permitting,operation, maintenance, security,wastedisposal, storage, and monitoringofsupportforresources.orkersroviding environmentalremediation and monitoring,limitedtoimmediatecriticalneedstechnicians.Workersinvolvedinthe manufacturing and distributionofequipment,supplies, and partsnecessarytomaintainproduction, maintenance, restoration, and serviceenergysectorfacilitiesacrossallenergysectorsegments. Electricity I ndustry Workerswhomaintain, ensure,restore,orwhoareinvolvedinthedevelopment,transportation,fuelprocurement,expansion,oroperationof, thegeneration,transmission, and distributionofelectricpower,includingcallcenters,utilityworkers,engineers,retailelectricity,construction, maintenance, utilitytelecommunications,relaying, and fleet maintenance technicianswho cannot performtheirdutiesremotely.Workerscoalmines,productionfacilities, and thoseinvolvedinmanufacturing,transportation, EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov permitting,operation, maintenance, and monitoringcoalsites. Workerswhoproduce,process,ship, and handlecoalusedforpowergeneration and manufacturing.Workersintheelectricityindustryincludingbutnotlimitedtothosesupportingsafety,construction,manufacturing,transportation,permitting, operation/maintenance, engineering,physical and cybersecurity,monitoring, and logistics Workersneededforsafe and secureoperationsnucleargenerationincluding, butnotlimitedto,thosecriticaltothebroadernuclearsupplychain,themanufacture and deliveryofpartsneededtomaintainnuclearequipment,theoperationsoffuelmanufacturers, and theproduction and processingoffuelcomponentsusedinthemanufacturingoffuel.Workersfossilfuel (including butnotlimitedtonaturalgas,refined,distillate,and/orcoal),nuclear,and renewableenergyinfrastructure(including,butnotlimitedtowind,solar,biomass,hydrogen,geothermal, and hydroelectric), and microgrids,includingthosesupportin

9 gsafety,construction,manufacturing,trans
gsafety,construction,manufacturing,transportation,permitting,operation, maintenance, monitoring, and logistics.Workersgeneration,transmission, and electricblackstartfacilities.WorkersReliabilityCoordinator,BalancingAuthority,localdistributioncontrolcenters, and primary and backupControlCenters,including, butnotlimitedto, independentsystemoperators,regionaltransmissionorganizations, and localdistributioncontrolcenters.orkershatare mutualassistance/aidpersonnel, whichmayincludeworkersfromoutsideofthestateorlocaljurisdiction.Vegetationmanagement and trafficcontrolforsupportingthosecrews.Instrumentation,protection, and controltechnicians.Essentialsupportpersonnelforelectricityoperations.Generatorsetsupportworkers, suchdieselengineersusedinpowergeneration, includingthoseprovidingfuel. Petroleum I ndustry Workerswhosupportonshore and offshorepetroleumdrillingoperations;platform and drillingconstruction and maintenance;transportation(includinghelicopteroperations),maritimetransportation,supply, and dredgingoperations;maritimenavigation;wellstimulation,intervention,monitoring,automation and control,extraction,production;processing;wastedisposal, and maintenance, construction, and operations.Workersinthepetroleumindustryincludingbutnotlimitedtothosesupportingsafety,construction,manufacturing,transportation,permitting, operation/maintenance, engineering,physical and bersecurity,monitoring, and logistics. Workersforcrudeoil,petroleum, and petroleumproductstorage and transportation,includingpipeline,marinetransport,terminals,railtransport,storagefacilities, racks, and roadtransportforuseend- usefuelssuchgasoline,dieselfuel,jetfuel, and heatingfuelsorfeedstocksforchemicalmanufacturing.Petroleum and petroleumproductsecurityoperationscenterworkers and workerswhosupportmaintenance and emergencyresponseservices.Petroleum and petroleumproductoperationscontrolrooms, centers, and refineryfacilities.Retailfuelcenterssuchgasstations and truckstops, and thedistributionsystemsthatsupportthem.Supportingnew and existingconstructionprojects,including,butnotlimitedto,pipelineconstruction. Manufacturing and distributionofequipment,supplies, and partsnecessaryforproduction, maintenance, restoration, and serviceofpetroleum and petroleumproductoperations and use,includingendusers. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Transmission and distributionpipelineworkers,includingbutnotlimitedtopumpstations and any otherrequired,operationsmaintenance,construction, and supportforpetroleumproducts. Natural Gas, Natural Gas Liquids (NGL), Propane, and O ther L iquid F uels Workerswhosupportonshore and offshoredrillingoperations,platform and drillingconstr

10 uction and maintenance; transportation(i
uction and maintenance; transportation(includinghelicopteroperations);maritimetransportation,supply, and dredgingoperations;maritimenavigation;naturalgas and naturalgasliquidproduction,processing,extraction,storage and transportation;wellintervention,monitoring,automation and control;wastedisposal, and maintenance, construction, and operations.Workersinthe natural gas,NGL, propane, and otherliquidfuelsindustriesincludingbutnotlimitedtothosesupportingsafety,construction,manufacturing,transportation,permitting,operation/maintenance,engineering, physical and cybersecurity,monitoring, and logisticsTransmission and distributionpipelineworkers,includingcompressorstations and any otherrequiredoperations maintenance, construction, and supportfornaturalgas,naturalgasliquid,propane, and otherliquidfuels.WorkersLiquefiedNaturalGas(LNG) and CompressedNaturals (CNG)facilities.Workers naturalgas,propane,naturalgasliquids,liquifiednaturalgas,liquidfuelstoragefacilities,underground facilities, and processingplants and otherrelatedfacilities,includingconstruction,maintenance, and supportoperationspersonnel. Naturalgasprocessingplantsworkers and thosewhodealwithnaturalgasliquids.Workerswhostaffnaturalgas,propane,naturalgasliquids, and otherliquidfuelsecurityoperationscenters,operationsdispatch and controlrooms and centers, and emergencyresponse and customeremergencies(includingleakcalls)operations.kersupporting drilling,production,processing, refining, and transportingnaturalgas, propane,naturalgasliquids, and otherliquidfuelsforuseenduse fuels,feedstocksforchemicalmanufacturing,oruseinelectricitygeneration.Workerssupporting propanegasservice maintenance andrestoration,includingcallcenters.Workerssupporting propane,naturalgasliquids, and otherliquidfueldistributiocenters.Workerssupporting propanegasstorage,transmission,anddistributioncenters.Workerssupportingnew and existingconstructionprojects,including,butnotlimitedto,pipelineconstruction. Workerssupporting ethanol and biofuelproduction, refining, and distribution.Workersinfuelsectors(including,butnotlimitedtonuclear,coal, and gastypes and liquidfuels)supportingthemining,manufacturing,logistics,transportation,permitting,operation, maintenance, and monitoring ofsupportforresources.Workers ensuring, monitoring, and engaging inthephysicalsecurityofassets and locationsassociatedwithnaturalgas,propane,naturalgasliquids, and otherliquidfuels.Workersinvolvedinthemanufacturing and distributionofequipment,supplies, and partsnecessarytomaintainproduction, maintenance, restoration, and serviceofnaturalgas,propane,naturalgasliquids,and otherliquidfuelsoperations and use,includingendusers. WATER AND WASTEWATER Workers neededtooperate and maintaindrinkingwater and wastewater and drainageinfrastructure,including:Operationalstaffwaterauthorities. EssentialCriticalInfrastructureWorkforce CONNECTWITHw

11 ww.cisa.govFormoreinformation, emailCIS
ww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Operationalstaffcommunitywatersystems.Operationalstaffwastewatertreatmentfacilities.Workersrepairingwater and wastewaterconveyancesandperformingrequiredsamplingormonitoring,includingfieldstaff.Operationalstaffforwaterdistribution and testing.Operationalstaffwastewatercollectionfacilities.Operationalstaff and technicalsupport forSCADAControlsystems.Chemicalequipment and personalprotectionsupplierstowater and wastewatersystem. Workerswhomaintaindigitalsystemsinfrastructuresupportingwater and wastewateroperations. TRANSPORTATION AND LOGISTICS Workerssupporting or enabling transportation and logisticsfunctions,includingtruckdrivers,busdrivers,dispatchers, maintenance and repairtechnicians,warehouseworkers,truckstop and restareaworkers,drivertraining and educationcenters,DepartmentofMotorVehicle(DMV)workerenrollment agents forfederaltransportationworkervettingprograms,towingandrecoveryservices,roadsideassistanceworkers,intermodaltransportationpersonnel, and workersthatconstruct,maintain,rehabilitate, and inspectinfrastructure, includingthosethatrequirecrossjurisdictiontravel.). Workerssupportingthedistributionoffood,fuels,pharmaceuticals and medicalmaterial(includingmaterialsusedinradioactivedrugs), and chemicalsneededforwaterorwatertreatment and energymaintenance. Workerssupportingoperationofessentialhighwayinfrastructure,includingroads,bridges, and tunnels (e.g.,trafficoperationscenters and moveablebridgeoperators). Workers offirmsprovidingservices,supplies, and equipmentthatenablewarehouse and operations,includingcooling,storing,packaging, and distributingproductsforwholesaleorretailsaleoruse, ncludingcold- and frozenchainlogisticsforfood and criticalbiologicproducts.Masstransitworkersprovidingcriticaltransitservicesandperformingcriticalorroutine maintenance tomasstransitinfrastructureorequipment.Workers supportingpersonal and commercialtransportationservicesincludingtaxis,deliveryservices,vehiclerentalservices,bicycleintenance and carsharingservices, and transportationnetworkproviders.orkers,ncludingpolice,responsibleforoperating and dispatchingpassenger,commuter, and freighttrains and maintainingrailinfrastructure and equipment.Maritimetransportatioworkers,includingportauthority and commercialfacilitypersonnel,dredgers,portworkers,securitypersonnel,mariners,shipcrewmembers,shippilots, tugboatoperators,equipmentoperators(toinclude maintenance and repair, and maritimespecificmedicalproviders),shipsupplyworkers, chandlers, and repaircompany workerRefertotheUnitedStatesCoastGuard’sMarineSafetyInformationBulletin “Maintaining MaritimeCommerceandIdentificationofEssentialMaritimeCriticalInfrastructureWorkers” formoreinformation.Workers,

12 includingtruckdrivers,railroademployees
includingtruckdrivers,railroademployees, maintenance crews, and cleaners, supportingtransportationofchemicals,hazardous,medical, and wastematerialsthatsupportcriticalinfrastructure,capabilities,functions,d services,includingspecializedcarriers,crane and riggingindustryworkers.Busdrivers and workerswhoprovideorsupportintercity,commuter, and charterbusserviceinsupportofotheressentialservicesorfunctions. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Automotiverepair, maintenance, and transportationequipmentmanufacturing and distributionfacilities(includingthosewhorepair and maintainelectricvehiclechargingstations).Transportationsafetyinspectors,includinghazardousmaterialinspectors and accidentinvestigatorinspectors.Manufacturers and distributors(toincludeservicecenters and relatedoperations)oflighting and communicationsystems,specializedsignage and structuralsystems,emergencyresponseequipmentand supportmaterials,printers,printedmaterials,packagingmaterials,pallets,crates,containers, and othersuppliesneededtosupportmanufacturing,packagingstaging and distributionoperations, and othercriticalinfrastructureneeds. PostalService, parcel,courier,lastmiledelivery, and shippingd relatedworkers,toincludeprivatecompanies, whoaccept,process,transport, and deliverinformation and goods. Workerswhosupplyequipment and materialsfor maintenance oftransportationequipment.Workerswhorepair and maintainvehicles,aircraft,railequipment,marinevessels,bicycles, and theequipment and infrastructurethatenablesoperationsthatencompassmovementofcargo and passengers.orkers whosupportairtransportationforcargo and passengers,includingoperationdistribution,maintenance, and sanitation. Thisincludesairtrafficcontrollers, flightdispatchers, maintenance personnel,rampworkers,fuelingagents,flightcrews,airportsafetyinspectors and engineers,airportoperationspersonnel,aviation and aerospacesafetyworkers, security, commercialspacepersonnel, operationspersonnel, accidentinvestigators, flightinstructors, and otheron- and offairportfacilitiesworkers. orkersupportingtransportationviainlandwaterways, suchbargecrew,dredgingcrew, and riverportworkersforessentialgoods.Workerscriticaltothemanufacturing,distribution,sales,rental,leasing,repair, and maintenance ofvehicles and othertransportationequipment(includingelectricvehiclechargingstations) and thesupplychainsthatenabletheseoperations to facilitatecontinuityoftravelrelatedoperationsforessentialworkers. Warehouseoperators,includingvendors and support personnel criticalforbusiness continuity(includingheating,ventilation, and airconditioning (HVAC) and electricalengineers, securitypersonnel, and janitorialstaff), e-commerceoronlinecommerce, and cu

13 stomerserviceforessentialfunctions. PUBL
stomerserviceforessentialfunctions. PUBLIC WORKS AND INFRASTRUCTURE SUPPORT SERVICES Workerswhosupporttheconstruction, maintenance, orrehabilitationofcriticalinfrastructure.Workerssupporting constructionmaterialsproduction,testinglaboratories,material deliveryservices,and constructioninspection.Workerswhosupporttheoperation,inspection, and maintenance ofessentialpublicworksfacilities and operations,includingbridges,water and sewermainbreaks,fleet maintenance personnel,constructionofcriticalorstrategicinfrastructure,trafficsignal maintenance,emergencylocationservicesforburiedutilities, maintenance ofdigitalsystemsinfrastructuresupportingpublicworksoperations, and otheremergentissues.Workerssuchplumbers,electricians,exterminators,builders(includingbuilding and insulation),contractors,HVACTechnicians,landscapers, and otherserviceproviderswhoprovideservices,includingtemporaryconstruction,thatarenecessarytomaintainingthesafety,sanitation, and essentialoperation EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov ofresidences,businesses and buildings, suchhospitals and seniorlivingfacilities. Workerspersonnel, who supportoperationsthatensure,theavailabilityof and accesstoneededfacilities,transportation,energy, and communicationsthroughactivitiessuchroad and lineclearing. Workerswho supporttheeffectiveremoval,storage, and disposalofresidential,industrial, and commercialsolidwaste and hazardouswaste,includinglandfilloperations.Workerswhosupporttheoperation,inspection, and maintenance ofessentialdams,locks, and levees.Workerswhosupporttheinspection and maintenance ofaidstonavigation and othergovernmentprovidedservicesthatensurecontinuedmaritimecommerce. COMMUNICATIONS AND INFORMATION TECHNOLOGY Communications Maintenance ofcommunicationsinfrastructure, -- includingprivatelyowned and maintainedcommunicationsystems, -- supportedtechnicians,operators,callcenters,wireline and wirelessproviders,cableserviceproviders,satelliteoperations,InternetExchangePoints,Points of Presence,NetworkAccessPoints,backhaul and fronthaulfacilities, and manufacturers and distributorsofcommunicationsequipment.Government and privatesectorworkers, includinggovernmentcontractors, withworkrelatedtounderseacableinfrastructure and supportfacilities,includingcablelandingsites,beachmanholevaults and covers,submarinecabledepots, and submarinecableshipfacilities.Government and privatesectorworkers, includinggovernmentcontractors, supportingDepartmentofDefeninternet and communicationsfacilities.NetworkOperationsstaff,engineers, and technicianstoincludemanagers and staff,HVAC and electricalengineers,securitypersonnel,software and hardware engineers, and databaseadministra

14 torsthatmanagethe networkoroperatefacili
torsthatmanagethe networkoroperatefacilities.Workersresponsibleforinfrastructureconstruction and restoration,includingbutnotlimitedtoengineers,technicians, and contractorsforconstruction and engineering offiberopticcables,buriedconduit,smallcells,otherwirelessfacilities, and othercommunicationssectorrelatedinfrastructure.Thisincludespermitting,constructionofnewfacilities, and deploymentofnewtechnologyrequiredtoaddresscongestionorcustomerusageduetounprecedenteduseofremoteservices.nstallation,maintenance, and repairtechniciansthatestablish,support, orrepairserviceneeded.Centralofficepersonneltomaintain and operatecentraloffice,datacenters, and othernetworkofficefacilities,includingcriticalpportpersonnelassistingfrontlineworkerCustomerservice and supportstaff,includingmanaged and professionalservices, wellremoteprovidersofsupporttotransitioningworkers tosetup and maintainhomeoffices,whointerfacewithcustomerstomanageorsupportserviceenvironmentsandsecurityissuesincludingpayroll,billing,fraud,logistics, and troubleshooting.Workersprovidingelectronicsecurity,fire,monitoring, andlifesafetyservices, and whoensurephysicalsecurity,cleanline, and thesafetyoffacilities and personnel,includingthosewhoprovidetemporarylicensingwaiversforsecuritypersonneltoworkinotherStates or Municipalities.Dispatchersinvolvedwithservicerepair and restoration.Retailcustomerservicepersonnelcriticalservicecenterlocationstoaddresscustomerneeds,includingnewcustomerprocessing, distributing and repairingequipment, and addressingcustomerissues, inordertosupportindividuals’remoteemergencycommunicationsneeds EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov upplychain and logisticspersonneltoensuregoods and productsareavailabletoprovisionthesefrontlineworkerExternalAffairspersonneltoassistincoordinatingwithlocal,state, and federalofficialstoaddresscommunicationsneedssupportingCOVIDresponse,publicsafety, and nationalsecurity.Workersresponsiblefor ensuring thatpersonswithdisabilitieshaveaccessto and thebenefitsofvariouscommunicationsplatforms, includingthoseinvolvedintheprovisionoftelecommunicationrelayservices, closedcaptioningofbroadcasttelevisionforthedeaf, videorelayservicesfordeafcitizenswhoprefercommunicationviaAmericanSignLanguageovertext, and audiodescriptionfortelevisionprogramming. Information Technology Workerswhosupportcommandcenters,including,butnotlimitedto, NetworkOperationsCommandCenters,BroadcastOperationsControlCenters, and SecurityOperationsCommandCenters.Datacenteroperators,includingsystemadministrators,HVAC and electricalengineers,securitypersonnel,managers and purchasers,datatransfersolutionsengineers,software and hardwareengineers, and databaseadministratorsfor

15 allindustries, including financialservic
allindustries, including financialservices.Workerswhosupportclientservicecenters,field engineers, and othertechnicians and workerssupportingcriticalinfrastructure,wellmanufacturers and supplychainvendorsthatprovidehardware and software,supportservices,research and development,informationtechnologyequipment(toincludemicroelectronics and semiconductors),HVAC and electricalequipmentforcriticalinfrastructure, and testlabs and certificationagenciesthatqualifysuchequipment(toincludemicroelectronics,optoelectronics, and semiconductors)forcriticalinfrastructure,includingdatacenters.Workersneededtopreempt and respondtocyberincidentsinvolvingcriticalinfrastructure,includingmedicalfacilities; state,local,tribal, and territorial (SLTT) governments and federalfacilities; energy and utilities; banks and financialinstitutions; securities and otherexchanges; otherentitiesthatsupportthefunctioningofcapitalmarkets,publicworks,criticalmanufacturing,food, and agriculturalproduction; transportation; and othercriticalinfrastructurecategories and personnel,inadditiontoallcyberdefenseworkerswho can't performtheirdutiesremotely.uppliers,esigners,transporters, and otherworkerssupportingthemanufacture,distribution, provision, and constructionofessentialglobal,national, and localinfrastructureforcomputingservices(includingcloudcomputingservicesandteleworkcapabilities),businessinfrastructure,financialtransactions and services,webbasedservices, and criticalmanufacturing.Workerssupportingcommunicationssystems, informationtechnology, and workfromhomesolutionsusedlawenforcement,publicsafety,medical,energy,publicworks,criticalmanufacturing,food and agriculturalproduction,financialservices,education, and othercriticalindustries and businesses.Workers requiredinpersontosupportSoftware a Servicebusinessesthatenableremoteworking,performanceofbusinessoperations,distance learning, mediaservices, and digitalhealthofferings,orrequiredfortechnicalsupportcrucialforbusinesscontinuity and connectivity. OTHER COMMUNITY - OR GOVERNMENT - BASED OPERATIONS AND ESSENTIAL FUNCTIONS Workerstoensurecontinuityofbuildingfunctions, includingbutnotlimitedtosecurity and environmental controls(e.g.,HVAC),themanufacturing and distributionoftheproductsrequiredforthesefunctions, and thepermits and inspectionsforconstructionsupportingessentialinfrastructure. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Elections personneltoincludebothpublic and privatesectorelectionssupport.Workerssupportingtheoperationsofthejudicialsystem, includingjudges,lawyers, andothersprovidinglegalassistance. Workerswhosupportadministration and deliveryof unemployment insurance programs, incomemaintenance, employments

16 ervice,disasterassistance,workers’c
ervice,disasterassistance,workers’compensation insurance and benefitsprograms, and pandemicassistance.Federal,State, and Local,Tribal, and TerritorialgovernmentworkerswhosupportMissionentialFunctions and communicationsnetworks.TradeOfficials(FTAnegotiators;internationaldataflowadministrators).Workerswhosupportradio,print,internet and televisionnews and mediaservices,including,butnotlimitedtofrontlinenewsreporters,studio, and techniciansfornewsgathering,reporting, and publishingnews. WorkerssupportingCensusWeatherforecasters.Clergyforessentialsupport.Workerswhomaintaindigitalsystemsinfrastructuresupportingothercriticalgovernmentoperations.Workerswhosupportnecessarypermitting,credentialing,vetting, and licensingforessentialcriticalinfrastructureworkers and theiroperations.Customs and immigrationworkerswhoarecriticaltofacilitatingtradeinsupportofthenationalemergencyresponsesupplychain.Educatorssupportingpublic and private K-schools,colleges, and universitiesforpurposesoffacilitatingdistancelearningorperformingotheressentialfunctions.Workersestingcentersforemergencymedicalservices and otherhealthcareworkers.Staffgovernmentofficeswhoperformtitlesearch,notary, and recordingservicessupportofmortgage and realestateservices and transactions.Residential and commercialrealestateservices,includingsettlementservices.Workerssupportingessential maintenance, manufacturing,design,operation,inspection,security, and constructionforessentialproducts,services,supplychain, and COVIDreliefefforts.Workersperformingservicestoanimalsinhumacare,includingzoos and aquariums. CRITICAL MANUFACTURING Workersnecessaryforthemanufacturingofmetals(includingsteel and aluminum),industrialminerals,semiconductors,materials and productsneededformedicalsupply chains and forsupplychains associatedwithtransportation,aerospace,energy,communications,informationtechnology,food and agriculture,chemicalmanufacturing,nuclearfacilities,woodproducts,commoditiesusedfuelforpowergenerationfacilities,theoperationofdams,water and wastewatertreatment,processing and reprocessingofsolidwaste,emergencyservices, and thedefenseindustrialbase.Additionally,workersneededtomaintainthecontinuityofthesemanufacturingfunctions and associatedsupplychains, and workersnecessarytomaintain a manufacturingoperationinwarmstandby.Workersnecessaryforthemanufacturingofmaterialsandproductsneededtomanufacturemedicalequipment and PPE.Workersnecessaryformining and productionofcriticalminerals,materials and associatedessentialsupplychains, and workersengagedinthemanufacture and maintenance ofequipment and other EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov infrastructurenecessaryforminingproduction and distribution.Wo

17 rkerswhoproduceormanufacturepartsorequip
rkerswhoproduceormanufacturepartsorequipmentthatsupports continuedoperationsforanyessentialservices and increaseinremoteworkforce, includingcomputing and communicationdevices,semiconductors, and equipmentsuchsecuritytoolsforSecurityOperationsCenters(SOCs)ordatacenters.Workersmanufacturing orprovidingparts and equipmentthatenablethe maintenance and continuedoperationofessentialbusinesses and facilities. HAZARDOUS MATERIALS Workerswhomanagehazardousmaterialsassociatedwith any otheressentialactivity,includingbutnotlimitedtohealthcarewaste(medical,pharmaceuticals,medicalmaterialproduction, and testingoperationsfromlaboratoriesprocessing and testingkits) and energy (includingnuclearfacilities). Workerswhosupporthazardousmaterialsresponse and cleanup.orkerswhomaintaindigitalsystemsinfrastructuresupportinghazardousmaterialsmanagementperations. FINANCIAL SERVICES Workerswhoareneededtoprovide,process, and maintainsystemsforprocessing,verification, and recordingoffinancialtransactions and services,includingpayment,clearing, and settlement;wholesalefunding; insurance services;consumer and commercial lending; publicaccounting; and capitalmarketsactivities. Workerswhoareneededtomaintainorderlymarketoperationstoensurethecontinuityoffinancialtransactions and services.Workerswhoareneededtoprovidebusiness,commercial, and consumeraccessto bank and non-bank financialservices and lendingservices,includingATMs, lending and moneytransmission,lockboxbanking, and tomovecurrency,checks,securities, and payments(e.g.,armoredcashcarriers). Workerswhosupportfinancialoperations and thosestaffingcallcenters,suchthosestaffingdata and securityoperationscenters, managing physicalsecurity,orovidingaccountingservices.Workerssupportingproduction and distributionofdebit and creditcards.Workersprovidingelectronicpointofsalesupportpersonnelforessentialbusinesses and workers. CHEMICAL Workerssupportingthechemical and industrial gassupplychains,includingworkerschemicalmanufacturingplants,laboratories,distributionfacilities, and workerswhotransportbasicrawchemicalmaterialstotheproducersofindustrial and consumergoods,including hand sanitizers,food and odadditives,pharmaceuticals,paintings and coatings,textiles,buildingmaterials,plumbing,electrical, and paperproducts.Workerssupportingthesafetransportationofchemicals,includingthosesupporting tank truckcleaningfacilities and workerswhomanufacturepackagingitems.Workerssupportingtheproductionofprotective cleaning and medicalsolutions,, chemicalconsumerand institutionalproducts,disinfectants,fragrances, and packagingthatpreventsthecontaminationoffood,water,medicine,amongothersessentialproducts. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @usc

18 ert_gov Workerssupportingtheoperation
ert_gov Workerssupportingtheoperation and maintenance offacilities(particularlythosewithhighriskchemicals and sitesthatcannotshutdown)whosework cannot doneremotely and requiresthepresenceofhighlytrained personnel toensuresafeoperations,includingplantcontractworkerswhoprovideinspections.Workers(includingthoseinglasscontainermanufacturing)whosupporttheproduction and transportationofchlorineandalkalimanufacturing,singleuseplastics, and packagingthatpreventsthecontaminationorsupportsthecontinuedmanufactureoffood,water,medicine, and otheressentialproducts. DEFENSE INDUSTRIAL BASE Workerswhosupporttheessentialservicesrequiredtomeetnationalsecuritycommitmentstothefederalgovernment and U.S.Military, including, butarenotlimitedto,space and aerospaceworkers, nuclearmattersworkers,mechanical and softwareengineers(variousdisciplines),manufacturing and productionworkers, support, securitystaff, securitypersonnel, intelligencesupport,aircraft and weaponsystemmechanics and maintainers, and sanitaryworkerswhomaintainthehygienicviabilityofnecessaryfacilities. Personnelworkingforcompanies, and theirsubcontractors,whoperform under contractorsubcontracttotheDepartmentofDefense(DoD) and theDepartmentofEnergy (DoE)(onnuclearmatters),wellpersonnelgovernmentowned/contractoroperatedfacilities, and whoprovidematerials and servicestotheDoD and DoE (onnuclearmatters), includingsupportforweaponsystems,softwaresystems and cybersecurity,defense and intelligencecommunications, surveillance,saleofU.S.defensearticles and servicesforexporttoforeignallies and partners(asauthorizedtheU.S.government), and spacesystems and otheractivitiesinsupportofourmilitary,intelligence, and spaceforces. COMMERCIAL FACILITIES Workerswhosupportthesupplychainofbuildingmaterialsfromproductionthroughapplication and installation,includingcabinetry,fixtures,doors,cement,hardware,plumbing(includingparts and services),electrical,heating and cooling,refrigeration,appliances,paint and coatings, and workers whoprovideservicesthatenablerepairmaterials and equipmentforessentialfunctions.Workerssupportingecommercethroughdistribution,warehouse,callcenterfacilities, and otheressentialoperationalsupportfunctions, thataccept,store, and processgoods, and thatfacilitatetheir transportation and delivery. Workersinhardware and buildingmaterialsstoresnecessarytoprovideaccesstoessentialsupplies, consumerelectronics,technology and appliancesretail, and relatedmerchantwholesalers and distributors. Workersdistributing,servicing,repairing,installingresidential and commercialHVACsystems,boilers,furnaces and otherheating,cooling,refrigeration, and ventilationequipment.Workerssupportingtheoperationsofcommercialbuildingsthatarecriticaltosafety,curity, and thecontinuance ofessentialactivities,suchonsitepropertymanagers,buildingengineers,securitystaff,firesafetydirectors,janitorialpersonnel, and

19 servicetechnicians (e.g.,mechanical,HVA
servicetechnicians (e.g.,mechanical,HVAC,plumbers,electricians, and elevator).Management and staffhotels and othertemporarylodgingfacilitiesthatprovideforCOVIDmitigation, containment, and treatmentmeasuresorprovideaccommodationsforessentialworkers. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov RESIDENTIAL/SHELTER FACILITIES AND SERVICES Workersprovidingdependentcareservices,particularlythosewhoseservicesensureessentialworkerscancontinuetowork.Workerswhosupportfood,shelter, and socialservices, and othernecessitiesoflifeforneedygroups and individuals,includinginneedpopulations and COVIDrespondersincludingtravellingmedicalstaff.Workersinanimalshelters.Workersresponsiblefortheleasingofresidentialpropertiestoprovideindividuals and familieswithreadyaccesstoavailablehousing.Workersresponsibleforhandlingpropertymanagement, maintenance, and relatedservicecallswhocancoordinatetheresponsetoemergency“athome”situationsrequiringimmediateattention,wellfacilitatethereceptionofdeliveries,mail, and othernecessaryservices.Workersperforminghousing and commercialconstructionrelatedactivities, includingthosesupportinggovernmentfunctionsrelatedtothebuilding and developmentprocess,suchinspections,permitting, and planreviewservicesthatcanmodifiedtoprotectthepublichealth,butfundamentallyshouldcontinue and enablethecontinuityoftheconstructionindustry(e.g.,allowqualifiedprivatethirdpartyinspectionsincaseoffederalgovernmentshutdown).Workersperformingservicesinsupportoftheelderly and disabledpopulationswhocoordinate a varietyofservices,includinghealthcareappointments and activitiesofdailyliving.orkersresponsibleforthemovementofhouseholdgoods. HYGIENE PRODUCTS AND SERVICES Workerswhoproducehygieneproducts.Workersinlaundromats,laundryservices, and drycleaners.Workersprovidingpersonal and householdgoods, repair, and maintenance. Workersprovidingdisinfectionservicesforallessentialfacilities and modesoftransportation and whosupportthesanitationofallfoodmanufacturingprocesses and operationsfromwholesaletoretail.Workersnecessaryfortheinstallation, maintenance, distribution, and manufacturingofwater and spaceheatingequipment and itscomponents.Supportrequiredforcontinuityofservices,includingcommercialdisinfectantservices,janitorial and cleaningpersonnel, and supportpersonnelfunctionsthatneedfreedomofmovementtoaccessfacilitiesinsupportoffrontlineworkerWorkerssupportingtheproductionofhomecleaning,pestcontrol, and otheressentialproductsnecessarytoclean,disinfect,sanitize, and ensurethecleanlinessofresidentialmes,shelters, and commercialfacilities.Workerssupportingagricultureirrigationinfrastructure. Workerssupportingtheproductionofhomecleaning and pestcont