Registration No 100 2741 THE GATEHOUSE PROJECT Overview of January December 2015 Working with the Homeless and Vulnerably Housed for over 26 years Getting to know you By the beginning of 2015 Kat Horne had been in post for just over three months and had the first experience of ID: 541974
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Slide1
Charity
Registration No. 100 2741 THE GATEHOUSE PROJECTOverview of January – December 2015 Slide2
Working with the Homeless and Vulnerably Housed for over 26 yearsSlide3 Getting to know you….
By the beginning of 2015 Kat Horne had been in post for just over three months and had the first experience of the Christmas period at the Gatehouse and all that entails.
Trying to understand the unique volunteer model of work at the Gatehouse was intriguing along with the volunteer sandwich and soup volunteer model. An understanding of the wealth of people involved in some way with the Gatehouse had begun, but it was just the tip of the iceberg.Getting to know staff, volunteers and Guests was also a priority. Slide4
Developments 2015Slide5
The Development of the garden area has made Guests feel valued!
The first major piece of work in 2015 was to work in partnership with our neighbours, Thames Valley Police and the City Council Anti Social Behaviour Team so we could all work together in close proximity and manage Anti Social Behaviour in the outside space. So we:
Engaged Guests to develop and design the Code of Conduct for the project and the garden area
Devised an action plan on how anti-social behaviour would be managed and recorded
Recruited a third Project Worker throughout the summer months to engage Guests and make the garden an extension of the project rather than an exclusion
We have not had a neighbour complaint for over a year and a half!Slide6
Code of Conduct devised and designed by GuestsSlide7
Getting to know Guests…
This has taken some time to build up positive and trusting relationships I asked Guests what they wanted to keep the same at the project and what changes they wanted to seeGuests wanted to keep the core service the same as it is still much needed and continuity is valuedGuests development ideas have been a one to one worker, additional hot food, regular welfare benefit support and a film night once a monthSlide8Increase in people who were rough sleeping attending the project 2015
AprilSlide9Number of visits 2015
April 2015 (one week)=317
July 2015 (one week)=360Sept 2015 (one week)=342Dec 2015 (one week)=375Slide10
Food Hygiene Inspection
The last one was in 2005
Most of what we were doing food hygiene wise, was good, we just didn’t have it documented anywhere
It took 5 months to implement changes across 40 food groups and hundreds of volunteers who deliver the service
One of the main changes was to add allergen information to all of our donated and purchased foodSlide11The Gatehouse Food Safety HandbookSlide12
We got the highest food hygiene rating!
This is a huge achievement for a volunteer led organisation and wouldn’t have happened without the effort from all volunteers and staff.
It also allowed me to visit food groups and understand the enormity of the planning and preparation that the sandwich and soup groups have to do to operate. In just one food group alone, there are 40 people involved.
It also allowed hot food to be introduced into the sessions. A range of Tesco staff, volunteer their time and bring in additional food every Tuesday which includes hot food. This has fast become one of our busiest nights and is fondly known as Tesco Tuesdays. Guests really enjoy the different range of food and the additional nutrients provided. We would really like to extend this to two nights a week, if we can find another provider.Slide132015 staff and volunteer annual training plan
This is developed with coordinators and staff
This is a chance to show volunteers and staff that they are valuedVital earning to be able to support Guests with issues that arise in sessions
Date
Type
Cost
Aims
Venue
February Sunday 15
th
2015
12-3pm
March 15
th
2015 12-3pm
Level 2
Emergency First Aid at
Work
(3 hours per session x 2)
£600
Maximum 12
people
For staff and co-ordinators, to ensure
adequate
First Aid trained levels for
drop
In
sessions.
The Gatehouse
10 Woodstock Road
Oxford, OX2
6HT
May xxx Saturday X
2015
May xxx Saturday X 2015
Mental Health First Aid
Training (accredited)
£1000
Maximum 16
people
To increase awareness and confidence
in staff and co-ordinators when working
with someone who maybe presenting
with mental health symptoms or a
potential risk to self or/and others.
Restore
Manzil
Way
Cowley
Rod
Oxford, OX4
1YH
June Saturday 6
th
2015 2-5pm
Boundaries and Confidentiality
Training
In House
Maximum 30
people
For volunteers to increase awareness
and understanding of maintaining
professional boundaries and confidentiality
in and out of the working context.
The Gatehouse
10 Woodstock Road
Oxford, OX2
6HT
July Saturday 25
th
2015
2-5pm
Conflict Resolution Training
In House
Maximum 30
people
For volunteers to increase confidence and
develop strategies when dealing with
conflict in the work place.
The Gatehouse
10 Woodstock Road
Oxford, OX2
6HT
October Sunday 18th
2015 11-3pm
October Saturday 21
st
2015 11-3pm
Level 2 Food Safety Course
£900
Maximum 15
People
For staff and co-ordinators to ensure safe
handling of food and to meet health and
safety standards.
The Gatehouse
10 Woodstock Road
Oxford, OX2 6HT
December Saturday 5th
2015
2-5pm
Boundaries and Confidentiality
Training
In House
Maximum 30
people
For volunteers to increase awareness
and
understanding of
maintaining professional
boundaries and
confidentiality in
and out of the professional context.
The Gatehouse
10 Woodstock Road
Oxford, OX2
6HTSlide14Writing and implementing new policies to guide our work
Professional boundaries policyConfidentiality policyHealth and Safety policy
Equal Opportunities policyDisciplinary policyRecruitment policyVolunteer Complaints procedure New HR paperworkNew financial management proceduresSlide15
The development of a new website focusing on Guest involvement and to help recruit volunteers
www.oxfordgatehouse.orgSlide16Development of Friday Night Literacy Group and website
Focuses on encouraging Guests to discuss writing, to write fiction, non fiction or poetry
Each week a set of different prompts are prepared to motivate the process
This has led to an online literary forum https://thegatehouseliteraryforum.wordpress.com/Slide17
The loss of a valued staff member
In August 2015 one of our long standing staff members passed awayBernie had been a staff member at the Gatehouse for over 6 yearsThe loss impacted the whole volunteer and staff team and the homeless community
We were able to celebrate Bernie in partnership with Ruskin College in October 2015Slide18We needed to develop our staff team
So we recruited two Project Workers to fill Bernie's very large shoes and both used to be Guests of the project. We really want to promote people with lived experience delivering the service.
We also recruited a third staff member who would be a third Project Worker on our busiest nights due to the increase in Guests using the project.Slide19
Sharing the venue
In September 2015 a Montessori Nursery began sharing this venue in the dayDespite challenges in the first term, the two organisations now work in a mutually supportive wayApparently it is un-heard of that a children's service and a homeless service can work together in the same buildingSlide20
Supporters
A significant amount of the Project Directors role is meeting and working with people who support the project and maintaining those relationships. Whether that be:People volunteering their timePeople supporting the project with fundsPeople donating food or clothing
Fundraising is another significant area of work and Jayson and I have shared that responsibility in 2015 and 2016