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National Certified Investigator & Inspector Training Basic Program National Certified Investigator & Inspector Training Basic Program

National Certified Investigator & Inspector Training Basic Program - PowerPoint Presentation

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Uploaded On 2018-11-06

National Certified Investigator & Inspector Training Basic Program - PPT Presentation

Investigator Safety Instructor Name Agency Session Introduction Learning Objectives Upon completion of the session you will be able to Describe security and safety concerns faced by investigative staff and ways they may be reduced ID: 717352

investigator escalation session subject escalation investigator subject session techniques constant physical awareness improvementis goodis good excellent unacceptable safety interview

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Slide1

National Certified Investigator & Inspector Training Basic Program

Investigator Safety

Instructor Name

AgencySlide2

Session IntroductionSlide3

Learning ObjectivesUpon completion of the session, you will be able to: Describe security and safety concerns faced by investigative staff and ways they may be reduced.

Identify appropriate de-escalation techniques and when they should be used.Slide4

Session MapSlide5

Safety SurveySlide6

Investigator SafetyHave you ever walked into an interview or inspection and noticed a weapon on the premises?

YesNoSlide7

Investigator SafetyAre you permitted to bring law enforcement support along on investigations, interviews, and/or inspections?

YesNoUnsureSlide8

Investigator SafetyHave you ever gone to a subject’s home or location selected by a subject for an interview and not told anyone where you were going?

YesNoSlide9

Investigator SafetyHave you ever had an internal ‘bad feeling’ about an investigation, inspection, or interview and done it anyway?

YesNoSlide10

Confrontational or Threatening SituationsSlide11

Confrontational or Threatening SituationsUse cues from physical behavior to determine mood

Facial expressionsEye contactTone of voiceMaintain constant awareness of surroundingsInvestigator TriadSlide12

Awareness of SelfRecognize perceptions of you as an investigator and your authority over licenseesTakes constant effort to mitigate these perceptionsManaged through HR and Situational Management skills

Remember who you areSlide13

Awareness of OthersObserve and interpret emotional and physical behaviorBehavioral Based AnalysisRemember who

they areSlide14

Awareness of EnvironmentMaintain constant awareness of environmentPeopleObjects

Physical locationStatic vs Dynamic environmentsKnow egress paths and locationsRemember where you areSlide15

Exercise: Situational AwarenessWhat just happened?What did the person say?Did they make any gestures?

What were they wearing?What else did you notice?Slide16

Fight or Flight InstinctNatural instinct possessed by all beingsThis reliable instinct provides danger radar and should not be ignoredMust know how to read and react to potentially dangerous encountersSlide17

De-Escalation TechniquesSlide18

De-escalation TechniquesDealing with Human Beings We never know how people will respond in a given situationBehavior is controlled by logic and reason – to a point

Being the subject of an investigation may send some people into “survival” modeSlide19

Using Verbal De-EscalationUse only in potentially violent situations when no weapon is involvedReasoning with an enraged person is not possibleDe-Escalation techniques are counter-intuitive and must be practiced before they are neededSlide20

Be in Control of YourselfAppear CalmUse low tone of voiceRemove jewelry or scarvesRemove religious or political symbols

Do not be defensiveBe aware of options for back-upBe respectful while firmly setting limitsTreat the subject with respectSlide21

Physical StanceNever turn your backStay on the same eye levelAllow extra space between yourself and the subjectDo not maintain constant eye contactSlide22

Physical StanceDo not point or make aggressive gesturesDo not touch the person- for any reasonKeep hands out of pocketsSlide23

The De-Escalation DiscussionOnly goals is to reduce the level of emotionDo not raise your voiceRespectfully answer informational questions, even if rudely asked

Do not answer abusive questionsExplain limits and give choices where possible Do not solicit or analyze feelingsSlide24

The De-Escalation DiscussionDo not argue or try to convinceEncourage the subject to think cognitivelySuggest alternative behaviors, where appropriate

Give consequences of inappropriate behavior without threatsRepresent controls as institutionalTrust your instinctsSlide25

Session ReviewSlide26

Knowledge CheckDe-escalation techniques:

Are counterintuitive since they require us to do things we would not usually do.

Work

only when the subject can see the investigator.

May

be used only by trained psychologists.

Are

always effective in situations where weapons are involved.Slide27

Knowledge CheckWhen using de-escalation techniques the investigator should:

Maintain constant and persistent eye contact with the subject.Adopt a submissive gesture toward the subject and keep hands in pockets.

Use

a modulated, low tone of voice with the subject

.

Place

a hand on the subject’s shoulder and speak loudly and firmlySlide28

Learning Objectives ReviewYou should now be able to: Describe security and safety concerns faced by investigative staff and ways they may be

reducedIdentify appropriate de-escalation techniques and when they should be used.Slide29

QuestionsSlide30

Session EvaluationSlide31

In general, this instructor:Is Unacceptable

Needs ImprovementIs GoodIs Very Good Is ExcellentSlide32

The style of delivery:Is Unacceptable

Needs ImprovementIs GoodIs Very Good Is ExcellentSlide33

The content:Is Unacceptable

Needs ImprovementIs GoodIs Very Good Is ExcellentSlide34

The amount of material covered:Is Unacceptable

Needs ImprovementIs GoodIs Very Good Is ExcellentSlide35

The usefulness of this session:Is Unacceptable

Needs ImprovementIs GoodIs Very Good Is Excellent