Investigator Safety Instructor Name Agency Session Introduction Learning Objectives Upon completion of the session you will be able to Describe security and safety concerns faced by investigative staff and ways they may be reduced ID: 717352
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National Certified Investigator & Inspector Training Basic Program
Investigator Safety
Instructor Name
AgencySlide2
Session IntroductionSlide3
Learning ObjectivesUpon completion of the session, you will be able to: Describe security and safety concerns faced by investigative staff and ways they may be reduced.
Identify appropriate de-escalation techniques and when they should be used.Slide4
Session MapSlide5
Safety SurveySlide6
Investigator SafetyHave you ever walked into an interview or inspection and noticed a weapon on the premises?
YesNoSlide7
Investigator SafetyAre you permitted to bring law enforcement support along on investigations, interviews, and/or inspections?
YesNoUnsureSlide8
Investigator SafetyHave you ever gone to a subject’s home or location selected by a subject for an interview and not told anyone where you were going?
YesNoSlide9
Investigator SafetyHave you ever had an internal ‘bad feeling’ about an investigation, inspection, or interview and done it anyway?
YesNoSlide10
Confrontational or Threatening SituationsSlide11
Confrontational or Threatening SituationsUse cues from physical behavior to determine mood
Facial expressionsEye contactTone of voiceMaintain constant awareness of surroundingsInvestigator TriadSlide12
Awareness of SelfRecognize perceptions of you as an investigator and your authority over licenseesTakes constant effort to mitigate these perceptionsManaged through HR and Situational Management skills
Remember who you areSlide13
Awareness of OthersObserve and interpret emotional and physical behaviorBehavioral Based AnalysisRemember who
they areSlide14
Awareness of EnvironmentMaintain constant awareness of environmentPeopleObjects
Physical locationStatic vs Dynamic environmentsKnow egress paths and locationsRemember where you areSlide15
Exercise: Situational AwarenessWhat just happened?What did the person say?Did they make any gestures?
What were they wearing?What else did you notice?Slide16
Fight or Flight InstinctNatural instinct possessed by all beingsThis reliable instinct provides danger radar and should not be ignoredMust know how to read and react to potentially dangerous encountersSlide17
De-Escalation TechniquesSlide18
De-escalation TechniquesDealing with Human Beings We never know how people will respond in a given situationBehavior is controlled by logic and reason – to a point
Being the subject of an investigation may send some people into “survival” modeSlide19
Using Verbal De-EscalationUse only in potentially violent situations when no weapon is involvedReasoning with an enraged person is not possibleDe-Escalation techniques are counter-intuitive and must be practiced before they are neededSlide20
Be in Control of YourselfAppear CalmUse low tone of voiceRemove jewelry or scarvesRemove religious or political symbols
Do not be defensiveBe aware of options for back-upBe respectful while firmly setting limitsTreat the subject with respectSlide21
Physical StanceNever turn your backStay on the same eye levelAllow extra space between yourself and the subjectDo not maintain constant eye contactSlide22
Physical StanceDo not point or make aggressive gesturesDo not touch the person- for any reasonKeep hands out of pocketsSlide23
The De-Escalation DiscussionOnly goals is to reduce the level of emotionDo not raise your voiceRespectfully answer informational questions, even if rudely asked
Do not answer abusive questionsExplain limits and give choices where possible Do not solicit or analyze feelingsSlide24
The De-Escalation DiscussionDo not argue or try to convinceEncourage the subject to think cognitivelySuggest alternative behaviors, where appropriate
Give consequences of inappropriate behavior without threatsRepresent controls as institutionalTrust your instinctsSlide25
Session ReviewSlide26
Knowledge CheckDe-escalation techniques:
Are counterintuitive since they require us to do things we would not usually do.
Work
only when the subject can see the investigator.
May
be used only by trained psychologists.
Are
always effective in situations where weapons are involved.Slide27
Knowledge CheckWhen using de-escalation techniques the investigator should:
Maintain constant and persistent eye contact with the subject.Adopt a submissive gesture toward the subject and keep hands in pockets.
Use
a modulated, low tone of voice with the subject
.
Place
a hand on the subject’s shoulder and speak loudly and firmlySlide28
Learning Objectives ReviewYou should now be able to: Describe security and safety concerns faced by investigative staff and ways they may be
reducedIdentify appropriate de-escalation techniques and when they should be used.Slide29
QuestionsSlide30
Session EvaluationSlide31
In general, this instructor:Is Unacceptable
Needs ImprovementIs GoodIs Very Good Is ExcellentSlide32
The style of delivery:Is Unacceptable
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The content:Is Unacceptable
Needs ImprovementIs GoodIs Very Good Is ExcellentSlide34
The amount of material covered:Is Unacceptable
Needs ImprovementIs GoodIs Very Good Is ExcellentSlide35
The usefulness of this session:Is Unacceptable
Needs ImprovementIs GoodIs Very Good Is Excellent