PPT-Using Virtual Reference Services to Embed the Library in the Academic Workflow

Gramado Brazil September 19 2012 The XVII Seminário Nacional de Bibliotecas Universitárias Lynn Silipigni Connaway PhD Senior Research Scientist OCLC Research The convenience is still better online than in person you dont have to make trips to the library . It is true that this age group represents th e largest percentage of chat usage 74 of online teens have used IM But the increasing popularity of realtim e text messaging is reaching all segments of the online population And use of IM is rivaling ema UC3M, Virtual Reference Course. Using Virtual Reference Services to Embed the Library in the Academic Workflow. Lynn Silipigni Connaway, Ph.D.. Senior Research Scientist. OCLC. Chair of Excellence. Departmento. GVRL ldcsh 3 /201 5 How to Use: - Alfred C. O’Connell Library - This guide is specifically designed for the version provided by Genesee Community College Library. Gale Virtual Reference Libr . vera. . alcance. Melissa . ann. d. . callejo. Models of Reference Service. Rothstein Models Of Reference Service. Liberal /Maximum Reference. Conservative / Minimum Reference. The Teaching-Library . Maria Hawkins and Edith Sicken. University Libraries, Kent State University. Kent, Ohio. IOLUG Spring Program. Library Road Maps: Patrons in the Driver’s Seat. Indiana Online Users Group. Mostly focused on public library services and programming. libraries . information services. Daniel Greenstein, Vice Provost, Academic Planning and Programs, University of California. July 19, 2010. Ask, from an institutional perspective. …about the investments institutions will (or will not) make in their academic information services (of which libraries form only a part). A . Longitudinal Study of Query Type &. . Accuracy in Live Chat . & IM Reference. Marie L. Radford, Ph.D., Rutgers University. Lynn Silipigni Connaway, Ph.D., OCLC. ALISE Conference. Dallas, TX. Synergy: Social Q&A Meets Virtual Reference Services. ASIS&T, 75. TH. Annual Meeting 30 October 2012. http://www.oclc.org/research/activities/synergy.html. Chirag Shah. Assistant Professor. How to get to Magale Library’s website. Click on the “Library” tab on the Centenary home page. Magale Library’s home page. Bring your Centenary ID to the Circulation Desk and have a library account set up so you can check out materials.. Academic Information Services Strategic Directions and Staffing Priorities Educational Policy Committee November 15 , 2010 Strategic Planning On a continuum – some things happening now have been on A division of the American Library Association 50 E. Huron St. Chicago, IL 60611 (312) 280 - 4398 (800) 545 - 2433 x4398 Fax (312) 280 - 5273 http://rusa.ala.org/update/ Guidelines for Library Service A division of the American Library Association 50 E. Huron St. Chicago, IL 60611 (312) 280 - 4398 (800) 545 - 2433 x4398 Fax (312) 280 - 5273 ht tp://rusa.ala.org/update/ Guidelines for Implementing a A division of the American Library Association 50 E. Huron St. Chicago, IL 60611 (312) 280 - 4398 (800) 545 - 2433 x4398 Fax (312) 280 - 5273 ht tp://rusa.ala.org/update/ Guidelines for Implementing a A shared future. James Michalko. Vice President, OCLC Research . RLUK Meeting, Edinburgh. 12 November 2010. With thanks to OCLC colleagues Lorcan Dempsey and Constance Malpas. "Stressfully. heartening".