2018 VA LENDERS CONFERENCE Directors Welcome 2 Mission amp Vision Vision Statement To empower Veterans with information and access to innovative products and services by providing a Veteranfocused experience strengthening our partnerships driving continuous performance improveme ID: 671379
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Veterans Benefits Administration
2018 VA LENDERS’ CONFERENCE
Director’s WelcomeSlide2
2
Mission & Vision
Vision
Statement
To
empower Veterans with information and access to innovative products and services by providing a Veteran-focused experience, strengthening our partnerships, driving continuous performance improvements, and never forgetting who we serve.
Mission Statement
Maximize
opportunities for Veterans and Servicemembers to obtain, retain, and adapt homes by providing a viable and fiscally responsible benefit program in
recognition of their service to the Nation.Slide3
3
Strategic Goals
Our Workforce
Program Innovation
Quality Customer Service
Attract and retain a workforce with the skills, knowledge and commitment necessary to serve Veterans
Ensure the program remains adaptable and innovative so that the VA Home Loan is the product of choice
Deliver a quality customer experience to Veterans through consistent, timely, and accurate benefits and services that meet their needs.
Veteran Advocacy
Serve as the leading voice in Veterans’ housing issues.Slide4
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My Daily Focus – Guiding PrinciplesSlide5
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Near-Term Strategic Objectives
Maximize the number of VA Loan Certificates of Eligibility provided instantaneously. Ensure all manual-touch COE requests are processed in 5 business
days or less.
Strive to assign appraisals at the time of request, and ensure no appraisal waits more than 2 business days for assignment
Work to process active
Specially Adapted Housing (SAH) cases
within 120 business daysMaintain Default Resolution Rate of at least 85%
Ensure the VA Home Loan program exceeds housing industry benchmarks for key metrics, so that it is viewed by stakeholders as a model program.
12345Slide6
6
Guaranteed Loans
FYTD 18
FY17
FY16
FY15
Purchase Loan Volume
180,906380,437353,002322,115
Total Refinance Volume147,866
359,951352,472309,027IRRRLs56,552190,914215,561194,806Cash-Out90,429166,878135,379112,399Other Refinance8552,1601,5321,822Total Loan Volume
328,772740,389705,474631,142
Loan VolumeSlide7
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Loan
Volume
FY03-FY17Slide8
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Interesting FactsSlide9
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Conventional
FHA
VA
Total
Past Due
4.19%
10.38%4.49%Seriously Delinquent2.55%4.78%2.43%Foreclosure Inventory Rate1.09%1.76%0.92%
MBA Delinquency Survey Loan Data Q4 (CY) 2017 Slide10
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ChallengesSlide11
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VALERI-R Project (High-Level Vision)Slide12
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AMS Re-CompeteSlide13
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Sampling of Projects (This Year)Slide14
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