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Veterans Benefits Administration Veterans Benefits Administration

Veterans Benefits Administration - PowerPoint Presentation

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Uploaded On 2018-09-19

Veterans Benefits Administration - PPT Presentation

2018 VA LENDERS CONFERENCE Directors Welcome 2 Mission amp Vision Vision Statement To empower Veterans with information and access to innovative products and services by providing a Veteranfocused experience strengthening our partnerships driving continuous performance improveme ID: 671379

program loan ensure veterans loan program veterans ensure housing business vision serve volume maximize customer fy17 strategic retain days

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Slide1

Veterans Benefits Administration

2018 VA LENDERS’ CONFERENCE

Director’s WelcomeSlide2

2

Mission & Vision

Vision

Statement

To

empower Veterans with information and access to innovative products and services by providing a Veteran-focused experience, strengthening our partnerships, driving continuous performance improvements, and never forgetting who we serve.

Mission Statement

Maximize

opportunities for Veterans and Servicemembers to obtain, retain, and adapt homes by providing a viable and fiscally responsible benefit program in

recognition of their service to the Nation.Slide3

3

Strategic Goals

Our Workforce

Program Innovation

Quality Customer Service

Attract and retain a workforce with the skills, knowledge and commitment necessary to serve Veterans

Ensure the program remains adaptable and innovative so that the VA Home Loan is the product of choice

Deliver a quality customer experience to Veterans through consistent, timely, and accurate benefits and services that meet their needs.

Veteran Advocacy

Serve as the leading voice in Veterans’ housing issues.Slide4

4

My Daily Focus – Guiding PrinciplesSlide5

5

Near-Term Strategic Objectives

Maximize the number of VA Loan Certificates of Eligibility provided instantaneously. Ensure all manual-touch COE requests are processed in 5 business

days or less.

Strive to assign appraisals at the time of request, and ensure no appraisal waits more than 2 business days for assignment

Work to process active

Specially Adapted Housing (SAH) cases

within 120 business daysMaintain Default Resolution Rate of at least 85%

Ensure the VA Home Loan program exceeds housing industry benchmarks for key metrics, so that it is viewed by stakeholders as a model program.

12345Slide6

6

Guaranteed Loans

FYTD 18

FY17

FY16

FY15

Purchase Loan Volume

180,906380,437353,002322,115

Total Refinance Volume147,866

359,951352,472309,027IRRRLs56,552190,914215,561194,806Cash-Out90,429166,878135,379112,399Other Refinance8552,1601,5321,822Total Loan Volume

328,772740,389705,474631,142

Loan VolumeSlide7

7

Loan

Volume

FY03-FY17Slide8

8

Interesting FactsSlide9

9

Conventional

FHA

VA

Total

Past Due

4.19%

10.38%4.49%Seriously Delinquent2.55%4.78%2.43%Foreclosure Inventory Rate1.09%1.76%0.92%

MBA Delinquency Survey Loan Data Q4 (CY) 2017 Slide10

10

ChallengesSlide11

11

VALERI-R Project (High-Level Vision)Slide12

12

AMS Re-CompeteSlide13

13

Sampling of Projects (This Year)Slide14

14