CUA Guide Summary LSITA will be decommissioned 121314 Effective this date all Trouble Administration transactions must flow through VTAG wwwverizoncomwholesaleldpverizontag Existing VTAG CUA Company User Administrators and End Users now have access to perform Local transactions ID: 740466
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Slide1
LSI-TA to VTAG Consolidation
CUA GuideSlide2
Summary
LSI-TA will be decommissioned 12/13/14. Effective this date, all Trouble Administration transactions must flow through VTAG.
www.verizon.com/wholesale/ldp/verizontag
Existing VTAG CUA (Company User Administrators) and End Users now have access to perform Local transactions. No change to the profile is needed.
Existing LSI-TA/WISE users who do not currently have access to VTAG will need to follow the CUA/
EndUser
request process.
All transactions available in LSI-TA are now available in VTAG; some of the transaction names have been changed. You may view a full transaction list on the next table.
Non Trouble/Administration/Maintenance functions that flow through LSI will be unaffected by this change. Only LSI-TA transactions will begin flowing through VTAG.Slide3
Transactions
LSI-TA Transaction Name
VTAG Transaction Name
Trouble Ticket Partial ID Search
Look Up Circuit ID
N/A
Performance Monitoring
Trouble Ticket Test
Mechanized Loop Test
Special Service Test
Special Service Test
ADSL High-Band Special Service Test
ADSL High-Band Special Service Test
Vertical Feature Verification
POTS Feature Verification
Service Recovery
POTS Service Recovery
Trouble Ticket Create
Trouble Ticket Create
Multi Trouble Ticket Create
Multi Trouble Ticket Create
Trouble Ticket Modify
Trouble Ticket Modify
Trouble Ticket Close
Request to Cancel Ticket
Request Escalation
Request Escalation
Status Inquiry
Quick Status
Trouble Ticket Inquiry
POTS Commitment Inquiry
Enhanced Status Inquiry
Enhanced Status Inquiry
Trouble History
Circuit Ticketing History
Extended Trouble History
Extended Circuit Ticketing HistorySlide4
Objective:
Define the purpose of a Company User Administrator and review the
steps needed for a CUA/MCA to
Obtain Admin access
and
establish basic user access. Frequently Asked Questions: Q: What is a Company User Administrator (CUA/MCA)? A: A Company User Administrator is someone at your company who has agreed to validate and approve, reset password and delete users on behalf of your company. Q: How do I become a Company User Administrator (CUA/MCA)? A: Complete CUA/MCA Registration Form: https://www22.verizon.com/wholesale/secure/register/form.jspIf you are a brand new company and currently do not have an authorization code select YES. If you are an existingcustomer please select NO and proceed to enter your authorization code Q: What is a authorization code and what must I do with this code?A: The authorization code is a code that is assigned to your company in which you will use when you attempt to register for access Next Steps: The form will be routed to Verizon for processing. You will be asked when submitting your request to enter a 4 digitpassword, please remember this password along with the request ID number that you will be given to pick up your userID once its processed by Verizon. When the ID is processed, YOU WILL OBTAIN TWO EMAILS IF YOU ARE A NEW COMPANY: EMAIL 1: PROVIDES YOU WITH YOUR COMPANY AUTHORIZATION CODE EMAIL 2: ID RETRIEVAL The following pieces of information will be needed in order to retrieve your user credentials:Request ID number, Password, Last Name, secret question and answer ** EXISTING COMPANIES WILL ONLY OBTAIN ONE EMAIL *** PLEASE NOTE* ALL Verizon Business CUA/MCA’s will be given the same access
Establishing CUA/MCA
Access Slide5
Completing the CUA/MCA
Request Form
Slide6
Summary of CUA
Request Form
Slide7
Submitting the CUA/MCA
Request Form
Submit your request:
Email alert to pick up your IDSlide8
CUA/MCA ID
Retrieval
Please use the following URL to retrieve your User ID and Password:
https://www22.verizon.com/wholesale/secure/register/idretrieve.jspSlide9
Global Wholesale Customized
CUA/MCA DashboardSlide10
“
As a CUA/MCA, what are my options for managing my company’s
authorization code?”
Option 1: Provide the authorization code to the end-user along with the request form URL:https://www22.verizon.com/wholesale/secure/register/euform.jsp Option 2: Obtain end-user information and submit the request for them. Managing Basic User Access Completing the End User Request Form To grant user access to applications you must have access to those apps first . See Slide 3Slide11
Completing the End User
Request Form – cont
.Slide12
If the end-user has submitted the request form,
please
notify the
CUA/MCA to
approve your
Request. If the CUA/MCA has submitted the request on behalfof the end-user, login to the Wholesale UserAdministration Console to approve the request.Please Note: The CUA/MCA MUST approve the request inorder for Verizon to receive it and process it……..Company User Administrator (CUA/MCA) Approval Slide13
Log into the
Global Wholesale User Administration Console at:
- Select Manage Requests
Global Wholesale User Administration Console
http://www22.verizon.com/wholesaleSlide14
Global Wholesale User Administration Console
Basic User ApprovalSlide15
Complete step 1:
Complete step 2:
Global Wholesale User Administration Console
Basic User CompletionSlide16
OLT
Global Wholesale User Administration Console
– Cont.
URL:http://www22.verizon.com/wholesale
/Complete step 3:Slide17
CUA/MCA Advanced Options
In addition to approving user requests, the CUA/MCA also has the ability to reset a user’s password, revoke user access or upgrade another user to a CUA/MCA admin
Here are the steps:
Login to the CUA/MCA Console at:
https://www22.verizon.com/wholesale
Select manage users, enter either the User ID, Last Name or First Name- Hit SearchUsing this function, you have the following options: Reset PW, Revoke Access, Delete or UpgradeThe Tab allows for Bulk User ID DeletionSlide18
Connectivity Management Team-
Portal Registration Contact Us at:
Connectivity.management.team@verizon.com
VTAG training or user concerns
Contact Us at TA-
Assist@verizonCUSTOMER SUPPORT