Sociology of Tipping Waiters History of Tipping Began sometime in the late 1800s after Civil War in the US Europeans took concept back home Initially tipping was fought against by breweries in America ID: 440225
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Slide1
Ty Morris
Sociology of Tipping
WaitersSlide2
History of Tipping
Began sometime in the late 1800s after Civil War in the US
European’s took concept back home
Initially tipping was fought against by breweries in America
Large movement against
for many yearsSlide3
Society’s Perception of Tipping
Some state that it encourages good service from waiters and discourages bad service
Some cite religious reasons for not tipping more, such as only giving God 10%, so why should waiters get more?Slide4
Perception of Tipping Internationally
French implement service charges onto bills
Japanese find tips offensive, like being graded for quality of service
Quality of service should be on same level of pay, so basically always of quality Slide5
Differences in Tips Among Races/Socioeconomic areas (Conflict Theory)
There are significant differences in tips given to Blacks
vs Whites in the same working environment, however this varies in environments where racial differences are less noticeable. This disparity leads to a example of conflict theory in the work place for waiters trying to gain more tips, but are hindered by the inability to change born traits that appeal more to those who tip.Slide6
Functionalist View of Tipping
Tipping is a construct with unfairness that resides in the perception of waiters at the hands of who they service. These perceptions create a need to try and achieve fair tips among waiters. However, one solution to fairness in this service industry would be to simply reach stability through abolishing tips in favor of fair pay.Slide7
How do waiters view themselves?
Many waiters engage in certain behaviors in order to please customers
These behaviors include but are not limited to, altering visual appearances, suggesting food to order, joking, repeating orders back to them, open mouthed smiles
Many waiters are motivated, if not solely, by the thought that their actions will reflect into tip %
Many feel subservient to customers, regardless of treatment and tip amountSlide8
Change Over Time
Tips initially started as a means to show off wealth by early Americans
Quickly became implemented into social norms of modern AmericaFiercely questioned around 1900, over 100,000 signed against tippingEventually just accepted in America as expected custom
Now, some restaurants simply add service charge to help pay waiters and refuse accepting tips at some establishmentsSlide9
Causes for Change
Causes for change have been:Customer’s feeling that employers should pay based on quality of work
Unfair obligation to tip small percent even when service is lackingWaiters should already be working for the pay they earnSlide10
Static features of Serving
Customers always expect high quality of service
May include certain behavioral elements expectedHow fast the waiter worksAlways a paid service
Very nature of being a waiter is subservient Slide11
How To Improve Institution
Charge base % service fee of bill for waiters
Implement an hourly charge for time spent in restaurant or % of bill per hourOverall, remove tips to remove pressure on customers feeling like they have to pay for quality service Raise pay and abolish tipsSlide12
Who is a waiter? What is their social status?
Waiters of older age are often those without higher level education or lack of resources to pursue other professions
Older people are viewers as a bit lower than young people who are waitersMany young people are waiters and viewed as having a good starting jobSlide13
Who works well as a
waiter trying to gain tips?
Charismatic personSmilingMaking round to tables
Customer interaction
Quick to fix problems and get things done
Quick on their feet
Young and able bodied to lift heavy plates in order to work faster
Comfortable working for people of various backgroundsSlide14
Sources
http://www.foodwoolf.com/2010/08/history-of-tipping.html
http://www.nytimes.com/2008/10/12/magazine/12tipping-t.html?pagewanted=all&_r=0
http://www.tripadvisor.com/Travel-g294232-s606/Japan:Tipping.And.Etiquette.html
Jacobs
, Tom.
Pacific Standard.
Pacific Standard and The Miller-McCune Center for Research, Media, and Public Policy. 4 Sept. 2014. Web. 28 September 2014.
Lynn, Michael. “Negative Perceptions of Christian Tippers: How Widespread are They?”
Journal of Foodservice Business Research (forthcoming). Web. 28 Sept. 2014
Moss, Robert. "Why Do We Tip?."
RobertFMoss
.
BlogSpot.com
, 29 2008. Web. Web. 13 Nov. 2012.
http
://www.robertfmoss.com/2006/11/why-do-we-
tip.html
Lynn, M. (2008). Personality effects on tipping attitudes, self-reported behaviors and customs: A multi-level inquiry. Personality and Individual Differences, 44, 989-999.
Myself, as a waiter for over 2 years now.
http://
www.wisegeek.com
/what-is-a-
waiter.htm