Desktop Futures

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2017-09-17 55K 55 0 0

Desktop Futures - Description

IT Services. CSCE 2016, SSD -> Common Glasgow Desktop.. Office 365. Evolution.. Revolution.. Desktop Futures. New CSCE.. New SSD.. New Teaching Space\Library build.. Evolution of our tools for configuration of your users.. ID: 588706 Download Presentation

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Desktop Futures

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Desktop Futures

IT Services


CSCE 2016, SSD -> Common Glasgow Desktop.Office 365Evolution.Revolution.

Desktop Futures


New CSCE.New SSD.New Teaching Space\Library build.Evolution of our tools for configuration of your users.New interfaces.Possible new ways of delivering standard desktop technologies.



For the avoidance of doubt…

We will continue to support and evolve the classic CSCE/SSD environments used widely across the whole University for the foreseeable future, as they provide lots of value to the University.

We will probably always support a similar platform for student and staff IT as it fits the needs of a lot of our users, and provides the gold standard in terms of security, flexibility and application support.

They will be part of a wider portfolio of services to users on the “desktop” moving forward.


Why do we need to consider change ?

Our environment is changing very rapidly.

Our users are changing nearly as rapidly.

By adapting to these changes we can give the University more from the same resource, and allow our staff and students to work together more effectively with less barriers.

Our competitors are already on this road, and we cant fall too far behind, other Universities are already making these toolkits available to their Universities, meaning they are becoming more agile.


The new user

Our users are changing, they are :-

1. More sophisticated.

2. Less fearful of failure.

3. More innovative, in that they are building their own environments to solve the issues they perceive as barriers.

4. More demanding ( and they should be, IT is one of our primary tools ).


New toolkits

Office 365 is a

game changer


For this first time our users can create, protect and share with each other in a structured way without IT support.

The evolution of the toolkits provided by Microsoft, which permit users to identify each other using email address, then collaborate in a secure and protected way are truly remarkable.

This is great for them, and for us too - if a little scary.


What are standard desktops for ?

Traditionally computers were brilliant as personal productivity devices, but became a giant pain in the posterior when we tried to get people to share.

The requirement that everyone talk the same way, in a secure fashion are the reason for file/print/directory systems and all the associated baggage that comes with that.


What are standard desktops for ?

Traditionally they are there to provide the infrastructure required to permit users to safely open, change and share University data in a protected way.

Now our users can do these things using non standard platforms, like an IPAD Pro for example we need to re-examine the role of standard desktops.

When the toolkits supplied by the main vendors support these endeavours on their own, it’s time to reflect on what you are doing.


What is a standard desktop ? ( is it even a desktop ? )

The “standard” part is supposed to allow :-

1. Secure interaction - same directory system, users can share safely.

2. Local Security – the security of the machine as a trusted platform to carry out University business is a function of its patch status (mostly).

2. Reliability – the reliability of the machine to carry out University business is a function of its patch status (mostly).


What is a standard desktop ? ( is it even a desktop ? )

When the vendors can do this arguably as well as you can ( iOS, Android ) some of the perceived wisdom that underwrites our historic choices needs reviewed…


OK, now what ?

Recognise that an increasing number of our users want to do their day to day IT on these new platforms and tailor our services to suit.

Recognise “wipe and load” is not the only way.

Continue to provide robust, secure, flexible desktop standards for the user communities which are happy and productive with them.

Work with our users to specify and test the new platforms they want.



I am going to refer to some scenarios which contain services which don’t exist yet, and indeed are not even in a concrete way in our proposed implementations. That is to say we have not agreed that these are the services that will exist, or have asked for funding for them.

The purpose of these examples is to demonstrate what can be accomplished if we do adopt these types of services, and for you to have a think about their relevance to your users, and whether or not you feel we should go down this route.


Planning and Funding.

There have been some changes to the structure and membership of IPSC.

IPSC Infrastructure Roadmap Investment (IPSC meeting September 2016)


“There is an need to capture the long-term vision and investment required going forward”.

 ”IT Services would take forward a piece of work scope out IT capital requirements to be embedded within the Capital Plan.”


For example..

OK, lets look an


example of a different way to interface with the University. I am going to use the example of a PC laptop, perhaps a surface type laptop/tablet hybrid.

It doesn’t have a network card ( it’s wireless without a dongle ).

It is not a My Glasgow PC.



It runs a Windows 10 version ( perhaps home when bought ) which we bring into the


domain via a provisioning package*.

It authenticates to the University using the Azure Active Directory ( our GUID’s already accessible from the cloud ).

It gets in applications BOTH from the user’s normal routes but also from


, which allows all the applications we package for our normal desktops to be installed and managed.

It accesses documents from Office 365, it shares using


and get’s access to it’s personal and group





It accesses Line of Business applications using either web versions, or for a more secure deployment a VDI infrastructure.



User has a new


Pro ( he/she’s a billionaire ), Azure login to the Directory support.

We offer light touch MDM support via


, user can CHOOSE to install University licensed software.

Access to Line of Business applications via Web or VDI.

User has iPad Pro, same service portfolio as above.

Same goes for Android tablets, and phones for that matter.



Azure directory supports Android, iOS,


, Windows natively and supports Linux clients via browsers.

This approach can feasibly engage with a majority of the (non windows desktop) devices our users use to interact with our services.


Thank you

Any questions?








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