GTCC Compliance Management Ken Hennessy and Rich Sly GSA SmartPay Training Forum July 1618 2019 Agenda What is Misuse Finding Misuse Case Management Responses to Misuse Reporting Resources 2 What is Misuse ID: 770852
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GTCC Compliance Management Ken Hennessy and Rich Sly GSA SmartPay Training Forum July 16-18, 2019
Agenda What is Misuse Finding MisuseCase ManagementResponses to MisuseReportingResources 2
What is Misuse? Policy Violations of the DoD GTCC RegulationsAbuseThird Party TheftAccidental Card UsePersonal Use Non-travel activity Local purchases Unofficial personal items and services 3
How to find Misuse? Visa IntelliLinkAnalytics PageCiti Manager / Transaction ManagementCiti Reporting Account Activity Text ReportDeclined Authorization Report DTS Traveler Status Report 4
IntelliLink Rules – DoD System Rule Accounts with questionable history and/or high predictor score All ATM withdrawal transactionsBlocked MCCsCash withdrawal with no associated Travel Casino-Gaming-Lottery Transactions DoDIG List of Adult Establishments (4) Local Transactions Rule (within 50 miles) Operation NightclubPublic Law 112-194 GTCC Abuse Prevention Act of 2012 (w/ATM) Restaurant/Bar multiple charges over 100 in 7 day period Transactions over $200 at drinking places Weekend Purchase Activity 5
IntelliLink Analytics DoD RequirementAutomatic for cases in IntelliLinkCreate cases in IntlliLinkLoad non- IntelliLink cases in IntelliLink Quarterly request for statistics for non- IntelliLink cases 6
IntelliLink Transaction Search 7
IntelliLink Transaction Search – Advanced Options 8
Citi Reporting – Account Activity Text Report Displays all transaction activity for a specified billing cycleAPCs use it to review a minimum of 10% of transactions to ensure no misuse9
Citi Reporting – Declined Authorization Report Lists all account transactions presented for approval that were declined; includes the decline reason, and type of attempted purchaseAPCs and CPMs use it to identify attempted potential misuse, abuse, and/or fraud 10 Navy IBA 1-30 April Declined Authorizations Report Page by : Report As Of Date: 2017-05-10-08.25.04 Hierarchy Level 3 Hierarchy Level 3 Name Account Name (Short) Account Number Decline Date Decline Time Primary Decline Reason Merchant City MCC Merchant Name Decline Transaction Amount 32xxx Any Fleet ATLAS ROBERT xxxx 4/28/2017 05:49:40 Merchant Type Blocked Orlando 5945 TOYS-R-US $65.00 32xxx Any Fleet GREEN DEBORRA xxxx 4/18/2017 17:29:40 Invalid Expiration Date SAN DIEGO 6011 $83.00 32xxx Any Fleet BROOKS MIKE xxxx 4/10/2017 07:17:13 Cardholder has not Confirmed Receipt SAN DIEGO 3001 AMERICAN AIRLINE $544.60 32xxx Any Fleet BROOKS MIKE xxxx 4/13/2017 13:17:52 Credit Limit Exceeded PENSACOLA 3501 HOLIDAY INN EXPRESS $4,607.74 32xxx Any Fleet BROOKS MIKE xxxx 4/13/2017 13:18:16 Credit Limit Exceeded PENSACOLA 3501 HOLIDAY INN EXPRESS $3,686.19
DTS Traveler Status Report Request from the DTA Lists cardholders’ travel statusCompare with the Account Activity Report or Transaction Search to determine if GTCC transactions were related to official travelNote: not all travel is processed using DTS11
Case Management Compliance Module in IntelliLinkCreating CasesAnalytics PagePredictor Score TabTransaction Search Monitoring CasesDispositioning Cases Compliance Reports Manual Process from GTCC Regulations 12
APC Response to Suspected Misuse 13 Ask the cardholder Email/phone See Annex 8 of GTCC Regulations for sample notification Notify the supervisor/commander Conduct a review of past transactions Monitor the cardholder more closely For repeated cases of misuse, deactivate the card when not in a travel status Notify the “gaining” APC when a cardholder transfers
A Supervisor/Commander Response to Misuse 14 Determine severity of misuse (minor, major, critical) Oversee the inquiry/investigation into the potential misuse Initiate the inquiry and a point an investigating officer Elevate as required Take corrective action Administrative/ d isciplinary Refer cardholder to employee assistance programs as needed Gambling/financial assistance Monitor cardholder more closely
Reporting DoD Requirement Automatic for cases in IntelliLinkCreate cases in IntlliLinkLoad non-IntelliLink cases in IntelliLinkQuarterly request for statistics for non-IntelliLink cases 15
Resources 16 GTCC Regulations Joint Travel Regulations Authorized travel expenses APC Guide TraX Training Travel Card Program Management (APC Training) Managing Misuse for DoD Management Officials Citi Learning Center IntelliLink Training Reporting Tool Training www.defensetravel.dod.mil
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